Customer Ratings & Reviews
- Model:
- HBASTUDIORBLK4
- SKU:
- 6344796
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Studio Wireless On-Ear Headphones sound quality, comfort, and battery life. Many also appreciate the easy Bluetooth connectivity, reasonable price, lightweight design, and perfect fit. However, some customers have reported issues with the power button and charging port. Additionally, a few customers feel the volume could be improved.
This summary was generated by AI based on customer reviews.
Broke at the charging port on day ONE! Single use!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my 10 year old to use for homeschool due to coronavirus. He went to charge them up on the first day of use and the power outlet pushed in and broke off the inlet inside the ear piece. Not repairable. I phoned customer support and they said the build quality on these is not as good as say SONY. I feel bad for planet earth that resources have been used to make these and they broke on day 1. I would much prefer to pay a little extra for something that won't end up in landfill so so soon. I will now buy an exactly the same priced item with a wire by SONY and hope that it lasts much much longer.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey abbie,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of quickly under warranty.
Kind Regards
#TeamJLab Customer Support
- Cons mentioned:Power button
Poor quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. Bought them for my son and they only lasted a a week. The power button stopped working so we could not turn them on or off.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Poor microphone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't want earbuds, since I already wear a hearing aid. They are okay for attending work meetings, but they are not so great when I use them for phone calls. I would return them if I could.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
- Cons mentioned:Power button
Terrible. 2nd broken pair, same issue.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Second pair after first pair's power button broke. This pair also has broken power button. Terrible.
No, I would not recommend this to a friend - Cons mentioned:Power button
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t last long at all the power button sunk in and it wouldn’t turn on after been full charged. It was good while it worked for one month
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Uncomfortable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear cuff are smaller than expected. Didn’t fit 8 yr old
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We appreciate your feedback and will use it to improve your experience.
Okay Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them for my iPad and they honestly fit so snug they kept giving me a migraine. They are okay nothing great but inexpensive.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Nikki, we are very sorry for the pain these are causing you. Perhaps some Cloud Foam eartips would be more comfortable. If you register your product on our website we will send you a pair. -JLab Audio
- Pros mentioned:Comfort
Broke the first time I tried to charge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great and feel comfortable but the micro USB port pushed in when I tried to plug the male plug into the female port on the headphones.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey drew,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit.
We want to help you
#FINDYOURGO
Bluetooth issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is fine but bluetooth keeps getting disconnected and had to connect again and again. I returned these headphones.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help on issues regarding our products. -JLab Audio
Quick fix
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wasnt the best...buy. I picked these up because I just lost my pair and needed a quick fix. I didn't feel like these had a lot of bass.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
We recommend trying out the different EQ modes to find the sound profile that fits you best. -JLab
Look for another set...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pair I ordered online and the replacement pair I got from the store were defective. There were loud screeching and high popping sounds when I tried to listen to music. The second one worked for about an hour before it proved to be as bad as the first pair. This was a waste of money since I had purchased the Geek Squad replacement plan on both and the Geek Squad couldn't fix the problem. JLab said to destroy it and send a photo to them for a new one, but I'm done with trying headphones from JLab.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Felicia, we are extremely sorry about your poor experience on both sets of headphones. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please follow the instructions provided from our team. -JLab Audio
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earpieces are small, so they are uncomfortable on my head (ears) for long periods of time. Also, they don't like to interface with Zoom... but they were cheap.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
- Cons mentioned:Power button
Broke in 2 months!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work really good, BUT the power botton broke after 2 months! What a waste of money!
No, I would not recommend this to a friend - Pros mentioned:Battery life
Terrible sound, old technology
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these because I just needed something for a plane ride, but ended up not even using them because of how bad they sound. These are clearly a product that has been on shelves for years, its time to stop producing them. No USB-C, no APT-x, low volume. Battery life is pretty great though.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for the feedback, and we're sorry about the product you received. Please get in touch with us at 1-405-445-7219 or email us at support@jlabaudio.com.
Head set
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good quality, will not buy again, sound was not clear.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We appreciate your feedback and will use it to improve your experience.
Joan Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are okay but are not that good. They are always disconnecting from my device.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Yvette, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturer's warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
Davian
#TeamJLAB
Not good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like at all I bough 4 and 1 stop charging the other stop working . Very poor quality
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry to hear that. Please contact our support team, and we will help you out. You can reach us at support@jlabaudio.com.
Not comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have big ears that stick out and unfortunately these headphones caused major discomfort. After 30 minutes of just wearing them, my ears felt hot and were hurting. When I took it off, my ears were red and in a lot of pain. It took about 10-15 mins for the pain to go away.
I would recommend this to a friendNot the right fit for my family
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these wireless headphones for my daughter to use while she is distance learning. The online reviews were awesome, so I pulled the trigger and purchased 2 pair. Unfortunately, the great price and stellar reviews wasn't enough for me to deal with the constant dropping in and out of sync and the low battery life, so I reluctantly swapping them out for wired headphones.q
No, I would not recommend this to a friendGreat Price, Great Quality, Horrible Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these wireless headphones for my son to use while he is distance learning. The online reviews were awesome, so I pulled the trigger and purchased 2 pair. Unfortunately, the great price and stellar reviews wasn't enough for me to deal with the constant dropping in and out of sync and the low battery life, so I reluctantly swapping them out for wired headphones.q
No, I would not recommend this to a friend