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Customer Ratings & Reviews

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Customer reviews

Rating 3.5 out of 5 stars with 281 reviews

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Rating by feature

  • Ease of Use

    Rating 3.6 out of 5 stars

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62%would recommend to a friend

Customers are saying

Customers regard Kaspersky as user-friendly and reliable, praising its protection capabilities and ease of use. However, some users have concerns about the installation process, subscription reminders, occasional slowdowns, and pricing compared to other options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 281 reviews
  • Rated 1 out of 5 stars

    Worthless Gift From BEST BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why does Best Buy force you to take virus software when you purchase your computer. The options offered were all POOR. And you are forced to select one. I did not load them on the laptop and will not use those offered because they take over your computer, slow it down and provide no more protection than less intrusive software.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It wont update

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new laptop and Kaspersky the same time. I installed and ran updates on the program. The program wont update. I have been trying to work this out with tech support to no avail. For the last month, they told me to reset my date and time and this will solve the issues. WRONG!!!! still having issues with the update.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Updates

    Rated 1 out of 5 stars

    I didn't like it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It kept saying it needed to be updated, but no matter what I did it wouldn't update.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Install Info for Kasperky terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incromprhensible install info. Continue to struggle with whether or not product has been installed. SUPPORT NON EXISTENT. Do not expect to be able to get someone on the phone. If you speak Russian this will be to your advantage. Stick with an American company.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could never install it. It will only load up to 55% then it doesn't complete.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    free upgrades, trouble-free updates

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The program upgraded to a new version free of charge. The updates are small and frequent and so are seemless and painless.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Piece of junk.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to remove it from my coomputer as it was causing all kinds of problems.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well for perssonal day to day needs. I access the internet daily. Useful for my daughters school work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    useless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    half the time it says no problem but when i buy a different one i have over 60 problems on my computer

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Not a bloat wear

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had trouble down loading updates or scanning the computer. Does not slow down the computer .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend for anitvirus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this over all others. Its doesnt have additional pop ups like you get with norton

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Failed after two weeks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this installed by the Geek Squad after my computer had crashed because of a virus. Initially, it worked well. Then, 2-3 weeks later it completely stopped working. When I called Geek Squad, they couldn't get it to work either. I'm using Windows XP and we could not figure out what the problem was. I would not buy this product again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    slows down computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    slowed down computer very much otherwise easy to install

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It works as advertised

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has stopped many threats on my new laptop. I'm not a developer so this is all I can say about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Antivirus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Antivirus Ever, To Me It Is Better Than Norton Even Though Norton Is Also A Good Antivirus

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the worst virus software ever. I never get viruses and i did with this software. Use AVG/Malwarebytes you will never have problems. My laptop doesn't even work the same since I got it home, The keyboard is all skrewed up. I removed Kapersky and installed AVG and AVG found the virus still on my computer, isolated it and removed it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for home user

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kaspersky.been excellent as far as keeping my system updated with the newest/latest versions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and user friendly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and I have had no problems so far. I would have no problem with this program.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very high quality protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful protection on the internet without having constant alerts on "possible threats".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy to install and use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It's easy to install and easy to use. It's always working and affordable.

    I would recommend this to a friend