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Customer Ratings & Reviews

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Customer reviews

Rating 3.5 out of 5 stars with 281 reviews

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  • Ease of Use

    Rating 3.6 out of 5 stars

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62%would recommend to a friend

Customers are saying

Customers regard Kaspersky as user-friendly and reliable, praising its protection capabilities and ease of use. However, some users have concerns about the installation process, subscription reminders, occasional slowdowns, and pricing compared to other options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 281 reviews
  • Rated 2 out of 5 stars

    Hard to understand

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program is hard to see what is being checked and what is a problem.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It is not so good.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like to use this software. I have already used another one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have had no problems with it, I just hope it continues that way.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    prefer microsoft anti virus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only have this because it was loaded on the computer and had to pay for it. Do not feel it is worth the money as my previous virus protection was much better and less money - will not renew and will remove when the year is up

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    always like kapersky

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product, simple, & free w new pc. no nagging no hogging resources

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed at Best Buy by Geek.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be on top of everything I use with up to the minute scanning.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    i'm disgusted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought a toshiba laptop w/ a free kaspersky software on july 11, 2012. i was told it's good for 1 year. however, for 2 weeks now, i'm getting the message "WARNING! Your pc is unprotected. ... Renew online at the Best Buy User Portal." what is this? it's been over 1 month only.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    exellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poduct is outstanding. It is wonderful. It protects against viruses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great ant virus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kaspersky Anti-Virus is one from the most important anti virus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plays the way I wanted it to, great value for the price.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    doesn't work for me stay with norton?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wont defrag my disc----hangs up 11% thru operation

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Is very perfect for wifi

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been great and makes faster to on the webites

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not a good deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was told that with my laptop purchase i would get 6 months free virus protection got it in november set it up in december it expired january 10 does not seem right.in my opinion best by did nothoner there promise. next time i will get it in writing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crashed a brand new Toshiba laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drove 50 miles 1 way twice trying to get the laptop to update this software, stayed on the phone with the Geek squad for 2 hours before they told me that I needed to return the laptop, that he software had corrupted the files.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Consumes CPU

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a lengthy install I ran a full scan. It took 6 hours and the CPU usage was at 100% most of the time the scan was taking place. Could not use the PC durring scan.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't work at all

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if I screwed up, but I loaded the program a week after I bought it. It says load immediately. To me, a week shouldn't matter. But it worked liked an old program from the 90's, and I got a virus immediately.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This is worthless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This security software cost me hours of work and then I had to delete it from my machine. It blocked me from being able to remote access my work computer, which is one of the main functions of my computer use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow, slow, slow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program slowed down a really fast computer. The update would never install and would requested to install the update every few hours. The product website and customer service was terrible.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not confortable with product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kasperskey scan report was difficult to solve and did not stay solved and the product tech support had been outsourced and I was not happy about that! Difficult people to deal with.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Recommended unless you're a Geek

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spend a lot of time unprotected because it always says I've expired. I've only had it a month!

    No, I would not recommend this to a friend