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Customer Ratings & Reviews

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Customer reviews

Rating 3.5 out of 5 stars with 281 reviews

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  • Ease of Use

    Rating 3.6 out of 5 stars

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62%would recommend to a friend

Customers are saying

Customers regard Kaspersky as user-friendly and reliable, praising its protection capabilities and ease of use. However, some users have concerns about the installation process, subscription reminders, occasional slowdowns, and pricing compared to other options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 281 reviews
  • Rated 1 out of 5 stars

    Useless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having the program for 2 weeks. I received notification that my software was no longer valid. I uninstalled the program and switched to avast, it has never let me down.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    don't buy it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was one of the most frustrating downloads that i have ever come across. in addition, the virus protection is fair at best. i would never actually pay for this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    this keeps telling me no protection Why????????

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a computer person ...I can't keep up with this problem and I have to take it back to Best Buy to reinstall my ANTI-VISUS.....so I would not renew this product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not using it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know anything about it and never heard of it, before the purchase of the laptop. Not using it and did not want it. Just came with the purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Destroyed computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It ruined my computer and now I must go buy a new computer after putting out $460 for Geek Squad to supposedly come out to my house twice to fix it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updates take hours on end each day, kaspersky needs to buy a server in the US, the updates from their Russian severs take way to long.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    expiered again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can't keep kaspersky going .it keeps expiring.before time .i have to keep going in line at geek world and wait for them to correct it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    useless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed into computer withe 2000 system. Had problems with virus activity once a week. Contacted company and asked for help. Useless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    it tells me my data base is expired 2 weeks new

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to have more confidence in a product like this. I get the run around on who is responsible for this. Very disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I am not please with this product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software allowed a virus to invade my brand new computer within one months time. This virus completely shut down my system.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product causing problems with laptops. Told over the telephone that it causes malfunctions. Mine was installed at Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    whatever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    norton is better service i didnt want to buy this with my laptop i was forced too bad marketing call on that one

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expired after 30 days would not renew. Would not have. purchased if I would have known this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good for price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is good but I found something different for cheaper and it works just the same

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible, hard to install and then failed.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was talked into it by Best Buy salesperson, wish I had gone with my personal preference.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont like it, would never buy it!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will never trust this again. We have used Viper in the past and know we can trust it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a fan of this anti-virus software.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like this software and I had to uninstall after I brought the computer home.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ddnt really use it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt really like this software, I felt like ths was a waste of my mmoney.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It does nothing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On a netbook, all it does is waste purposeful RAM. Use Common Sense Platinum 2012

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not effective for preventing viruses

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very effective for preventing viruses. My laptop got 3 viruses in 1 year.

    No, I would not recommend this to a friend