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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4.1 out of 5 stars with 2257 reviews

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Rating by feature

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the ease of installation, protection, and overall performance of the product. They appreciate that it is free and reasonably priced. However, some users have experienced compatibility issues, particularly with Microsoft Office 2013, and occasional slowness. Additionally, a few customers have concerns about frequent updates and the one-year subscription model.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 2,257 reviews
  • Rated 4 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have no problems it seems to work very well. Thank you geek squad

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Blocked secure Web content - no one could fix it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad had to restore my new Asus laptop to its installation image because we couldn't fix the problem. I removed McAfee from the computer and installed the product, which seemed to go fine, but then any secure content was blocked - both full pages or partial pages. I called Kapersky and their help desk said "they didn't have a script for this", the rep then told me I'd have to pay $45 to talk to a technician or I'd have to go back to the store and have someone on the Geek Squad help. So I took it back to the store. No fun. Two Geek Squad guys tried. No luck. So we gave up. Now I'm using Webroot. It installed easily, runs quickly. No issues.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a great with this product, and it was very easy to set up!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    think it is doing it's job, but not sure!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't like that you have to remember to manually do it yourself.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Hopefully the security is effective. Have had less

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to comment as it's been less than a month. So far, so good!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides great protection for your computer. Essential for today

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good to protect internet security and provide os stability

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good anti-virus software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appears to be as good as Norton. Definitely better than Macafee

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought my new PC it came with for free. So I will use .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hands down the easiest software to install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes I really dread uploading software because it takes too long to set up but not this one. I installed this on a macbook and was up and running in probably less than 2 min.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Free antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is great because it came free with the purchase of a laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This antivirus is good for people who use internet frequently.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Highly recommended by experts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone I asked, said this was the best product of its kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions are very easy to follow. Walked into Best Buy sales associates were very helpful and showed me all products, but reviews on this were the best. The price was not bad compared to other out of date protection software.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great even thou the price is expensive needs price to go down

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommended by Best Buy Associate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was reasonably priced. I was told this was a good program.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was looking for. Easy to use. I feel safe now...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good for security use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More of the real product for free not just a bare minimum.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Wrong anti-virus for my tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales people had me buy this product and I couldn't get it to download to my tablet. When I went back to the store, they told me that Kaspersky does not work in a tablet and I needed webroot. I had purchased Geek Squad protection but they had me put the anti-virus into the tablet and I could not get it to download into my computer. First of all, I should not have been sold Kerpersky and secondly, the Geek Squad should have put it into my tablet instead of me having to fight with it and have to call the help line for Webroot.. Best Buy really dropped the ball on this purchased and I've lost a lot of faith in them.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    ok so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its stiil new to me to have much of an opinion but seems ok

    I would recommend this to a friend