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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4.1 out of 5 stars with 2257 reviews

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Rating by feature

  • Ease of Use

    Rating 4.1 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers value the ease of installation, protection, and overall performance of the product. They appreciate that it is free and reasonably priced. However, some users have experienced compatibility issues, particularly with Microsoft Office 2013, and occasional slowness. Additionally, a few customers have concerns about frequent updates and the one-year subscription model.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 2,257 reviews
  • Rated 1 out of 5 stars

    Worthless. Would not install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not install. Loaded it up and it said that the disc had errors and could not be installed. I then bought a MicroTrend product and it loaded and worked fine. Best Buy would not take the Kaspersky product for credit, exchange or a refund. I will never shop at Best Buy again and I will never buy another Kaspersky product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not worth the packaging its put in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made brand new laptop freeze and crash all the time until uninstalled , always wanted to update everytime computer was turned on, and made all systems run slower . This system is a complete waste of time and money, good for taking up space in the landfill.that's about it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    nightmare in my drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought I would see the day that a virus would literally shut down a antivirus program! That's exactly what happened. After attempting to install the software the computer reboot itself. when clicking the icon error message reads that Kapersky is not recognized software. In some cases made my computer worse. Called customer service. They were apathetic. I definitely don't endorse this product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    no comment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no comment. first time to use it and it was included in the protection plan but in reality it was not. have to pay for it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Seems to work to prevent virus from entering

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be better. Needs work to insure all transferred from another computer can work with this application on new computor

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cannot download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The application will not let me download since I have a trial version on my computer. And it is not easy to delete.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok Softwear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was given the program disc and installed it but keep getting email asking to install software such a waste and why??

    No, I would not recommend this to a friend
  • Cons mentioned:
    Pop-ups

    Rated 1 out of 5 stars

    computer viruswith this active

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would not recomend because there are more pop ups than other security products

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    KASPERSKY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rated this product as POOR simply because I can't make it work on my computer, and I can't seem to get help, either. If you can have someone get back to me who will walk me through the process without having me bring the computer to the store (I do not drive and have to involve others in every trip I take), please do. Because of this problem, I cannot recommend the product, see below.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Had to uninstall it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this product if you use Comcast to access the internet.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer still has a virus and is unusable. I don't know if Kaspersky didn't work or what the problem is.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Some times a good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every two days it wants a database update and that takes time.also prevents me from accessing the internent

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TERRIBLE exerience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the program and then couldn't get it off my laptop soon enough. I had to go on line to the Geek Squad to get it installed and then was told they couldn't uninstall it for a month. I went to the Apple Genius Bar and finally got rid of it. I have nothing good to say about the experience.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not download this program i don't understand why the code isn't saving. Its different from norton.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Virus Software for a MAC?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no idea why this was included as a "free" item to the purchase of my MacBook Pro. MAC's really do not need much protection. The package was only for a 6-month trial not the advertised 1-year trial. Then the cost to keep it active is pretty steep. Never installed it and never will. Kaspersky is not my preferred anti-virus protection of choice anyways.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I AM NOT SURE IT'S THE BEST ANTIVIRUS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT have an excellent reputation, and have a great updates, but converted the computer mores slow.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 1 out of 5 stars

    not a good program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    program not really needed with windows 8 has built in protection

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Kaspersky doesn't work with Java

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 3 weeks I couldn't play pogo.com games it kept telling me Java wasn't detected. I uninstalled, reinstalled and enabled Java over 12 times. I called the geek squad and they were unable to help. I had to take my computer in and they kept it over night to figure out what the problem was. It was Kaspersky and I am now using Webroot with zero problems.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HORRIBLE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this program on my computer and since then I have received two blue screen, the computer is now really slow, and I have to keep restarting the computer because it freezes. I had Mc Afee and I loved it. I was told this one is much better so I switched. I deleted Mc Afee completely then installed this. Since then it has been a nightmare.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    good but too $ and bugs you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find it irritating, I bot a 2 year package and every day got a pop up asking me to renew.

    No, I would not recommend this to a friend