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Customer Ratings & Reviews

Your price for this item is $39.99

Customer reviews

Rating 3.9 out of 5 stars with 621 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers regard the design and fit of the Protective Hardshell Case for iPhone 13/12 Pro Max very favorably, with many positive comments on aesthetics and how well it protects the phone. However, concerns exist regarding the case's durability and quality, with some experiencing issues such as detachment and slipperiness. While the price is considered reasonable by some, others find it disproportionate to the product's longevity. A few users also reported difficulties with wireless charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 621 reviews
  • Rated 2 out of 5 stars

    Kate Spade case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cute and sleek but does not protect the phone from drop accidents.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does not fit for iPhone 12 Pro Max , the side buttons are not compatible, I had to return it and had to go to Verizon store to get a case which was only for 12 pro max , don’t get the new ones that says that are compatible for both 12 and 13 pro max the camera is also bigger on the case itself

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Case Doesn’t Fit Phone Properly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is horrible. I have the IPhone 12 ProMax and when I place the phone in the case, it turns my volume all the way down. The opening for volume and power do not line up properly. It doesn’t allow you turn the volume back up once the case is on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not really MagSafe compatible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love the cheetah print. Unfortunately the packaging said “MagSafe compatible” and it wasn’t really. Technically yes it would get a charge from the charger but it didn’t hold the magnetic connection. None of the MagSafe accessories worked with it, either.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Already Cracked

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally purchased this case 2 weeks ago and the side is already cracked.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Kate Spade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of this case it does not properly fit the phone. It is slightly off on the corners.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    So Far, So Good!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case so far is handling pretty well! Really gorgeous with my gold phone! I've dropped it a couple of times and it seems to keep the phone very secure. I haven't had it really long though. So far all of the bedazzles on the back stay on even after dropping, and the case is still clear where it needs to be.

    I would recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 3 out of 5 stars

    Super cute, terrible quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like others notes, mine is ripping apart at the seams. Too bad because its really cute

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love it .

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sweet so cute. Thank you very much love it very m

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    DO NOT BUY THIS CASE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like all the other reviews my case is falling apart literally weeks after purchase...I wish I had read the reviews before buying this case because mine looks EXACTLY like all these other photos. Don't waste the money buy something else that has a lifespan longer than 2 weeks.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    5 stars for beautiful design!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am writing this before I even have my new gold iPhone. This case is so beautiful and I am sure is going to be as beautiful on my new gold iPhone. The pink is a beautiful muted pink and the leopard spots has a beautiful shiny gold shadowing the pink spots.

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had it for a month and the plastic on the edges broke off! So disappointed!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best Buy, Best Customer Service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and sturdy case, looks even better than pictured! Overnight arrival!

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Waste of money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They might look cute but the case doesnt last long, bought it in Sept and by November the sides have completely separated from the back will never purchase from this brand again. Very disappointed save your $$$

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    FABULOUS KATE SPADE CASE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So fabulous for my new iPhone 13 Pro Max, it fits perfectly!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone cover

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yellowish color tone look like used , so unsatisfied

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Falls appart at seam

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone case for my 12 pro max and within a week the case split appart down the seem. I see now that this jas happened to many people. Unfortunately, when i asked best buy if i could return it, it had already been past 14 days…..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    For the Wife

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my Wife. She loves it. It’s her second Kate Spade case.

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Sad.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought within the last 6 months and they have both broke, they shouldn't be this expensive and not last.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 1 out of 5 stars

    Not a good buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is not good. It fell apart when opening. I don’t know how to return either.

    No, I would not recommend this to a friend