Customer Ratings & Reviews
- Model:
- 5000201735
- SKU:
- 6367435
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers appreciate the milk frother and ease of use of the K-Cafe Special Edition coffee maker. Many also find the price reasonable and the design appealing, with some noting its compact size. A small number of users mentioned that the machine can be a bit loud during operation.
This summary was generated by AI based on customer reviews.
No clock, no auto-on? Really?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just cannot understand why Keurig would make their flagship machine without a clock. No auto-on means no sale. I cant imagine anything less fun than waking up, stumbling to the machine, powering it on, and waiting for the water to heat up. Why in the world would Keurig not add a $5 clock to it? And please, folks, dont suggest leaving the machine on 24/7. That will just shorten the life of the heating elements tenfold. Keurig. Please. Add clocks and auto-on to all of your machines. It costs you next to nothing in production, and it will make for many, many more sales.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review. We're sorry to hear you are disappointed in your K-Cafe Special Edition coffee maker. It is feedback from customers such as yourself that help us to improve our products. We will pass your comments along to our quality and engineering teams for review. If you ever need any assistance please don't hesitate to reach out to our Consumer Care team. We are available at 866-901-2739, seven days a week from 7:00 am to 10:00 pm, EST.
Short lifespan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At this price point, a unit used once a day should last more than 14 months. Of course being just out of warranty there was nothing customer service at Keurig could do except offer a small discount off a new machine, That's not acceptable for a 200.00 machine with minimal use. It started beeping and flashing on the latte side and after a few days we had to unplug it as the beeping was constant. Eventually it stopped brewing. I would not recommend this product due to poor quality and a short lifespan, but I will admit, when it worked it was fantastic and worked well.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We would like to help with that. Could you please call us at 866-901-2739? Our Customer Care team will troubleshoot this issue for you.