Customer Ratings & Reviews
- Model:
- 5000365485
- SKU:
- 6513007
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the K-Cafe SMART Single-Serve Coffee Maker and Latte Machine with WiFi Compatibility for its ability to make good, fresh, hot coffee and its ease of use. Many appreciate the frother and overall performance, while some find the design appealing. However, some customers have expressed concerns about the WiFi compatibility.
This summary was generated by AI based on customer reviews.
Cheryl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it! We are long time Keurig users. We even have one we take with us on vacations.
I would recommend this to a friendBrand response from Keurig Care
Posted .Cheryl, we are so glad to hear that you’re enjoying your new K-Cafe SMART coffee maker! Thank you for sharing the love! Happy brewing!
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best house warming present ever! My niece loves
I would recommend this to a friendPerfect for cappuccino
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this coffee machine! Love that the frosted has 3 settings
I would recommend this to a friendBrand response from Keurig Care
Posted .Thank you so much for your review and feedback Marianne! We're thrilled to hear that you're enjoying your K-Cafe SMART coffee maker.
Keurig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, now enjoying the coffee and espresso machine
I would recommend this to a friendBrand response from Keurig Care
Posted .Thanks for the kind words. We're glad to hear about how much you are enjoying your K-Cafe SMART coffee maker!
Coffee
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scans K cups to detect which pod you are using. Great buy.
I would recommend this to a friendBrand response from Keurig Care
Posted .We are thrilled to hear that you are enjoying your K-Cafe SMART coffee maker! Thanks for brewing the love!
Not too impressed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too impressed. Coffee depenses incorrect amount of water on the size feature. Coffee is not that hot. I been purchasing Keurig for a white and usually happy. I feel it’s overpriced!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to learn that your K-Cafe SMART coffee maker is not functioning correctly Edward. That’s certainly not the experience we want you to have. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We are here to help!
Thumbs up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart coffee, yes please..........................
I would recommend this to a friendBrand response from Keurig Care
Posted .We are thrilled to hear that you are loving your K-Cafe SMART coffee maker! Happy brewing!
- Cons mentioned:Wifi compatibility
Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We exchanged a bad keurig for this one. Within 2 minutes it fried. We returned it and got another one, same thing happened. We called keurig to let them know, and they took a week to answer the request. Went back to best buy and got a different model. Do not buy this model it is defective.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review.
Great Chai Tea Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We use this to make chai teas with oatmilk and it works great!
I would recommend this to a friendBrand response from Keurig Care
Posted .We love, love, love hearing this! We’re so glad to hear that you’re enjoying your K-Cafe SMART coffee maker! Thank you for taking the time to leave us your review. Happy brewing!
Wanted to Love It.....BUT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this item but it became a hassle to operate. After the third use, the frother stopped functioning. I had to unplug/plug the machine to get it to work. The rest of the machine worked fine but the frother needs to be redesigned as it only holds a certain amount of milk/creamer (too little for me). Additionally, the frother is also a PITI to clean as the bottom of it can not get wet. Returned and went back to my original Keurig model (Keurig K-Cafe Single Serve K-Cup Coffee, Latte and Cappuccino Maker).
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello Erick, thank you for taking the time to share your review with us. We will pass along your feedback, regarding your K-Cafe SMART coffee maker, to the appropriate teams. If you ever need any assistance with any of our products, please feel free to reach out to our Consumer Care team at 866-901-2739.
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Keurig Made, lots of features and settings. Highly Recommend.
I would recommend this to a friendWelp third times the charm
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first machine lasted two weeks and completed starts to spud everywhere and wont connected to the wifi. Now that i got it replaced 9 months later the frothy machine stops working. I could see why this unit says unavailable at best buy app. My old keurig machine 8 years old and it still works better than this new one.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not what we like to hear. We really wouldn't expect this from our products. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We're here to help!
Worst coffee maker ever!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this thinking I was going to have a coffee maker for a long time, BUT , No it only lasted 1 year then one day I woke up to make me a cup of coffee and it decided not to work anymore!!!!’n
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hi Coco, we’d love to help you with your K-Cafe SMART coffee maker. When you get a moment, please call our Consumer Care team at 866-901-2739. They’ll be happy to walk you through some troubleshooting steps and get things brewing smoothly again.
Stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2 months ago worked great during that time, make a cup today reads an error and shuts off, what a waste
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that your K-Cafe SMART coffee maker is not functioning correctly Javier. Have you tried reaching out to our Consumer Care team? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.
- Pros mentioned:Ease of use
Awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, makes great espressos and cappuccino's...capable of double shots, 3 levels of froth, more temp and strength choices. App works great, too.
I would recommend this to a friend Expensive paperweight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Stopped working less than 2 months after purchase. Just got off the phone with customer service who is sending a replacement in 7 to 10 days. We loved it for the short while it worked.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We appreciate your review and apologize your K-Cafe SMART coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Hard pass
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a lemon and i see i missed the return window. I have owned keurigs for >20 years and this is the first time we’ve had issues: from not detecting the water to errors half way through brewing to not recognizing the pod. I could go on, do not buy this product. They haven’t worked out the technology yet I guess. This review is much cleaner than what my husband is yelling at me to write.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review. We are sorry to hear that you're disappointed in your purchase. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the K-Cafe SMART coffee maker. We would love to find a resolution that suits your needs. Please call our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you. We look forward to your call.
- Pros mentioned:Coffee quality
Happy coffee drinker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. I’ve had many Keurig coffee machines in the past. Some had problems. This has been great so far.
I would recommend this to a friend - Pros mentioned:Ease of use
Keurig Coffee Maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this coffee machine it know what you put in it as long as a there is a QR code on top of k-cup.
I would recommend this to a friend Frother fails
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 1st milk frother lasted about 3 months and would not stay on for long enough to froth or heat the milk. Was replaced under warranty and now the replacement does the same. Waste of money.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to hear about the issues you have faced Paul. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.