Customer Ratings & Reviews
- Model:
- 5000365485
- SKU:
- 6513007
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the K-Cafe SMART Single-Serve Coffee Maker and Latte Machine with WiFi Compatibility for its ability to make good, fresh, hot coffee and its ease of use. Many appreciate the frother and overall performance, while some find the design appealing. However, some customers have expressed concerns about the WiFi compatibility.
This summary was generated by AI based on customer reviews.
THIS UNIT SUCKS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very bad purchase and i wish i could return it. I won't even be giving it away to a charity it is so bad. - Takes forever to make a cup - default settings burn the coffee - 1 out of 10 keurig cups aren't accepted.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review Charles. We are sorry to hear that you're disappointed in your purchase. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the K-Cafe SMART coffee maker. We would love to find a resolution that suits your needs. Please call our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you. We look forward to your call.
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought recondition unit and it wouldn’t even turn on. Returned.
No, I would not recommend this to a friendTerrible, broke in four weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Keurig K Smart lost all power after a month of owning it. I returned it to Best Buy and exchanged it for a basic, no frills K-Cup Keurig. Don’t waste your time!!!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Debbie, we appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 months. Bought this as a Christmas gift for the love of my life and it failed me. She is now comparing my love for her to this piece of junk.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that your K-Cafe SMART coffee maker is not working properly. We will be happy to have our team troubleshoot it with you. At your convenience, please reach out to our Consumer Care team at 866-901-2739. We are here to help!
I don't recommend this product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thing to make the foam it broke down after 2 months, this is the second time that happens, the first one broke down, after just 2 days of me buying it, and I don't know if ai can return the item because its been 2 months
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Don’t waste your money!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WORST coffee pot I’ve ever owned. Keurig should recap this. It takes 2-3 pods to get a cup of coffee! It gives me hot water but no coffee! Awful! I’ve missed the cutoff date for return. I thought I was doing something wrong but it’s the pot
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello and thank you for your review and feedback. We're sorry to hear that you're disappointed in your purchase of your K-Cafe SMART coffee maker. This is not indicative of the experience that we strive to provide and we hope that you will allow us the opportunity to assist. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to hearing from you.
- Cons mentioned:Wifi compatibility
Did not like the product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to use WiFi to connect. Did not like the product.
No, I would not recommend this to a friend Great machine. When it works..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the smart cafe and two days later it was unresponsive. Exchanged it for the same model and the second lasted less than 2 weeks. Settled on an older version and so far so good.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Broken steamer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The steamer broke after a month. It’s not returnable and unsure how to get it fixed.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to learn that your K-Cafe SMART coffee maker is not functioning correctly. That’s certainly not the experience we want you to have. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We are here to help!
Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it when I first got it. Died 2 weeks after getting it. Didn’t even use it every day.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to learn that your K-Cafe SMART coffee maker is not functioning correctly Brittany. That’s certainly not the experience we want you to have. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We are here to help!
- Pros mentioned:Coffee quality
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great machine. I actually had my doubts about the Brew ID, but now wouldn’t trade it for anything in the world. The wifi is nice, bit i honestly haven’t felt much need for it (as of yet). Purchases directly through Keurig and got an excellent 1/2 offprice (after subscribing to auto delivery for a 1 year commitment. I tgink Keurig really got this one right! The machine is aesthetically pleasing, and apoears to be a very good build quality.
I would recommend this to a friend Coffee Maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great compact size. A little pricey but i like the convenience of being able to make just 1 or 2 cups.
I would recommend this to a friend- Pros mentioned:Coffee qualityCons mentioned:Wifi compatibility
So so machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, it could be a wonderful machine, but it's flawed. My wifi always loses the signal, and once it wouldn't even brew. I unplugged it and plugged it back in and then it worked. I gave up on the wifi, I'm not really interested in making a lot of fancy drinks, I bought it so that I could make cappuccino's and it makes them very nicely.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for reviewing your K-Cafe SMART coffee maker Marti. We're sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!
- Pros mentioned:Ease of use
Morning Latte
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product. I wake up every morning eagerly anticipating my first cup of latte.
I would recommend this to a friendBrand response from Keurig Care
Posted .We're delighted to hear that the K-Cafe SMART coffee maker is a part of your daily routine Leon! Thank you for brewing the love!
- Pros mentioned:Coffee quality
Keurig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super convenient coffee maker. Makes delicious coffee. I love all of the options it has!
I would recommend this to a friendBrand response from Keurig Care
Posted .We love hearing this! Thank you for your review and feedback. Happy Brewing!
- Pros mentioned:Coffee quality
Best coffee maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best coffee machine ever, love it. You can make the best coffee or cappuccino in the sweetness of your home.
I would recommend this to a friendBrand response from Keurig Care
Posted .We’re so glad to hear that you’re enjoying your new K-Cafe SMART coffee maker! Thank you for sharing the love! Happy brewing!
- Pros mentioned:Ease of use
Ms.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's made my life easier. It is pretty easy to use and clean
I would recommend this to a friend - Pros mentioned:Ease of use
Its great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use it everyday. Its the cleanest, easiest coffee machine
I would recommend this to a friendBrand response from Keurig Care
Posted .We are thrilled to hear that you are loving your K-Cafe SMART coffee maker! Happy brewing!
Amazing Keruig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Keurig K-Cafe smart is awesome. The family loves it and we are now making all sorts of coffees
I would recommend this to a friendBrand response from Keurig Care
Posted .We're delighted to hear that the whole family can enjoy your new K-Cafe SMART coffee maker Phillip! Thank you for having us as a part of your daily routine. Happy Brewing!
Good quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works great just make sure you have the correct pods for the unit had to order in correct reusable pods
I would recommend this to a friendBrand response from Keurig Care
Posted .Thank you very much for your kind words and for taking time to share this feedback. We appreciate the love!