Customer Ratings & Reviews

Best keurig! We had this one for years and just got ourselves the same one again thats how much we like it

It's been barely a month and it already doesn't work properly. The k-cup portion: you turn it on, press the k-cup, then the oz and then start. I've done it four times and it won't work. This has happened on many occasions. Will be returning.

Very nice coffee machine. I bought it for my friend. I will think to replace my older one with this one.

The water doesn't seem to get hot enough , I have to rewarm in the microwave once ready using pods .

Love the fact that I can make a cup for just me or a pot when friends are over. Coffee, cocoa, or tea.

Having the option of choosing between the carafe and a K-cup is nice, especially when I'm wanting to make enough for guests. The carafe itself, however, is not very good. If you have more than a few cups of coffee inside it, it'll leak down the side when you try to pour the coffee into a cup. I often have to compensate by making more coffee than needed since a good amount pours down the side (no matter how slow I pour it).

The pod side is great. Using pod with Keurig inserts & filters with ground coffee and using the pot side with ground doesn't work as well. No matter what grounds or files I have tried, grounds end up in the coffee.

Was not impressed with this machine. Maybe it was a defect but i was not happy with it. Very hard to program its a mess .

Have had it 8 months and it’s already quit brewing. I wanted to love it but I just don’t. Working with Keurig on a replacement.

I am on my second one of these the carafe part of this has had problems both times. I will be returning it again and getting the single serve only.

12 Cup carafe doesn't really make 12 cups, and in pouring, it leaks around the plastic rim near the spout; makes a mess.

This is my first Keurig Duo, we've only had Keurig Elites (pods only). I am so glad we picked this up. Super helpful to have a pot of coffee in the morning instead of the single brews. Being able to set the auto brew in the morning so that I come down, and my coffee is waiting for me....BRILLIANT. We also purchased a reusable filter, and has worked perfectly with this. Definitely recommend this coffee maker!

It’s impossible to pour coffee from the carafe without dripping on the counter. Setting a timed brew is confusing at first, its not a one button set up and you have to be above the machine to see anything on the display. Like the time or if the warmer or timer is on. I really don’t have anything negative to say about the machine. Just minor annoyances. Hopefully it lasts longer then previous keurigs.

2nd Purchase of Keurig K Duo and both stopped working after 2 year warranty expired. The 2ns purchase would have been covered under warranty if I had returned the 1st time it leaked all over my counter, The 2nd time it leaked was 2 months after warranty expired and Best Buy would not honor. Would not recommend this product.

I found the K-Duo hard to fill with water. The tank is in the back, which makes it necessary to move the coffee pot each time I need to fill it.

I have no complaints with Best Buy. The Keurig machine is bad. The K-cup part if the machine works fine. No issues so far. The coffe pot portion has failed THREE times out of EIGHT pots of coffee! The filter basket spring that lets you pour a cup mid cycle , doesn’t always work, so water keeps pouring into the filter until it overflows . Use the timer at your own risk!

This sort of does what I wanted it to do but not without problems. Yes you can make a pot of coffee and then someone can come after you (fill up the water tank) and make a cup of Keurig coffee. Problems are the small water tank. Also the coffee grounds go EVERYWHERE if you make more than 8 cups. Very difficult to clean. Also the controls are very confusing. I have read through how to preset timing for the morning pot....I think I have gotten it right once. Very disappointed.

This was great until recently the coffee pot started leaking every time I pour it. Besides that everything else is great! I wanted to like it!!

I do not like the design of the pouring spout being square. It tens to spill water filling up the water resolver and you can not poor that quick cup of coffee.

Mine did not last long now it will not work did every troubleshooting thing via website, Youtube and searched the good ole google and it still does not work. Can not get ahold of the customer service to see if they can help but yeah it was good while it lasted which was like a good 3 months.