Customer Ratings & Reviews
- Model:
- 5000204977
- SKU:
- 6355731
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer's coffee quality, ease of use, and compact size. Many appreciate the convenience of the single-serve option and the machine's attractive design. While some find the water reservoir smaller than expected and the brewing process somewhat noisy, the positive feedback on brewing quality and ease of use outweighs these concerns. The overall value for the price is also frequently praised.
This summary was generated by AI based on customer reviews.
Not strong enough
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not brew less than 6 cups. Also the coffee brewed is not strong enough. Even using the extra STRONG button. Returning for a different brand
No, I would not recommend this to a friendTerrible product!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far yhe worst coffee maker I have owned and the last Keurig product out gousehold will buy! Worked good for about 2 months, then the single serve side does not make the amount (ounces) the button says. If I attempt to make a 12 ounce cup of coffee my cup will overflow everywhere. Max size I can make now is 6 ounce and that fills the coffe mug to the top. When using the coffee pot side, I have to put a cup under the single serve side because water comes out. This is a terrible product and embarrassed for Keurig and what they have become. No I won't contact customer service as I shouldn't have to, the product should work as these seem to be common issues. Do better for your loyal customers as Keurig just lost one.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hi Matthew, we are so sorry to hear about your experience with your K-Duo coffee maker. We would love to discuss this further and assist you. Please reach out to our Consumer Care team at 866-901-2739, we are available seven days a week from 7A to 10P EST.
- Pros mentioned:Ease of use
Great coffee machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It so convenient to use the pods or the cups. Love it
I would recommend this to a friend Kuerig duo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall as keurigs go, however sometimes hard to get the k cup brewer to start without pushing on the top of brewer after closing the lid
No, I would not recommend this to a friendKeurig coffee maker
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to clean due to being so bulky but does the job.
I would recommend this to a friendnot bad. Broke within one month!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received it later then promised!! Had it for less then one month and it stopped working!! Let’s see how Best Buy handles it now. Just happened today. 1-19-20
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but splatters coffee on the k cup side when filling. Every drop counts. I have to hold the cup while it’s making
I would recommend this to a friendGood idea but bad design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea but the coffee grounds spew out everywhere when you do a full recommended 12 cup serving
No, I would not recommend this to a friendNot Acceptable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.functionality is poor. can make Kcup servings well. but is a complete fail on carafe of coffee. water spout does not spray coffee other than in a very small area, wasting most of coffee and resulting in weak overall brew. would avoid, would get a refund had i made carafe more often
No, I would not recommend this to a friendKeurig Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky..too big. Would have preferred latte feature instead of added coffee pot brew. Does not stay hot long enough.
No, I would not recommend this to a friend- Cons mentioned:Water reservoir
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even work on my very first cup. Keeps say add water even though it has 6 cups in it the spits out a sip of coffee. I don't want to know where the rest went...
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We value your time and would like to look into the concerns with your K-Duo coffee maker further. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Too basic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too basic comparing my other Keurig. I could not change the water temperature. Screen in too small to have great user experience
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for sharing your review with us, Ben. We appreciate the feedback.
Decent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product , the only complaint is I wish the coffee was hotter from the pot function when it is first brewed.
I would recommend this to a friendPoor experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this item and it was delivered fast. Only problem was it was never delivered. I called Best Buy and was on the phone for about 1.5 hours to try to resolve the issue and thought we had. The rep informed me that I would get another one shipped and arrive in 3 days. 5 days went by and nothing delivered. Called Best Buy again and spoke to another rep. Turns out after spending 1.5 hours on the phone, nothing was actually entered in the system, the replacement was never sent and I’m not even gonna bother with Best Buy again.
I would recommend this to a friendNot as I expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as I expected, its little complicated. I had to discover how to use it if I want a good coffee.
No, I would not recommend this to a friendKURIG DUO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does its job. But even with quarterly maintenance only lasted a year.The short service life is my biggest problem.
No, I would not recommend this to a friend- Pros mentioned:Coffee quality
Coffee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product no issues works properly fits in the counter area perfect.
I would recommend this to a friendBrand response from Keurig Care
Posted .Thank you so much for your review and feedback. We are so glad to hear you are enjoying the K-Duo and that you would recommend this product. We would love to earn a 5 star rating, so if we can improve your experience, or if you have any questions, please feel free to give us a call at 866-901-2739.
Large otem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was too large to fit in my kitchen space. Single cup side dripped water when coffee pot was being brewed.
No, I would not recommend this to a friendNot a good investment at all unfortunately
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has not even lasted past 6 months in brewing quality. I descale it and we have had many issues just in the past 3 months. Very dissatisfying:(
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Have you tried reaching out to our Consumer Care team regarding your coffee maker? The number is 866-901-2739, and we are here to help!
Good, but expected better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Carafe spills often. I have to pour over the sink so as not to spill on the counter. Keurig dropped the ball on this.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .That doesn't sound right. We suggest that you please call Customer Service at 866-901-2739 for assistance. Thank you.