Customer Ratings & Reviews

It does not come with a filter and after one month of using only filtered water it once you to descale

My kerug went out it hasn't even been a year. It worked great until it didn't.

Instructions in product could have been better/clearer. Functionality alot better than I expected based on manual.

My previous coffee pot died suddenly and it had the ability to use the Kcups and brew a full pot so I was looking for something upgraded that would do the same and last longer with a nicer water reservoir - easier to clean etc. This one had all of those things but the carafe design is awful and it spills everytime you pour no matter what I do. I should have returned it instantly when the burner seemed to melt a little and left a white ring on the burner which to this day seems to stick to the bottom of the pot when removing to pour. we had a lot of family issues going on with travel for work and didn't realize how much time had passed and now I can't return it - it may be relegated back to the box for an emergency back up coffee pot. I would never suggest this to anyone even if I didn't like them. Just couldn't do it.

Bought the Duo and was enjoying it until I realized that the carafe leaks over the counter when pouring 8/10 times. Looked online and this is a known issue which still hasnt been addressed by Keurig. Just google “Keurig Duo leaking carafe” and you’ll see. Now arguing with them to give a refund since Im past the Best Buy return timeframe. This is a great coffeemaker but completely useless if the carafe leaks.

The carafe drips coffee all over the counter with every pour. And if I select to make 8 cups, it keeps adding water well after 8 cups and I have to manually turn off the machine. I wish I would have returned it.

Not as good as my last coffee make (Cuisinart). was not a great price.

It was a Christmas gift and broken both water reservoir and pot. And you no longer have any in stock so kinda screwed.

Hi i was very exited about this Coffee maker the way it looks and they way it makes coffee after too weeks of use it started over flowing my coffee mug i selected the same setting as i did for two weeks come back from the bathroom and my whole counter top was covered with coffe ao that i made a mistake i did it again standing eight next to the coffe maker and it did it again i am very disappointed about it i will be taking it back to best buy and never buy a kurig again they cost so much but poorly made

Does not keep coffee hot, I wouldn't recommend this purchase.

Couldn't remove carafe prior to entire pot was completed/

First off not Best Buy’s fault at all. Best Buy gets a 5 star. Keurig not so much. At first it was great. After a month of using the pot started leaking. The lid gets hot, and warps. So it’s no longer spill proof. Make sure your over the sink pouring. Then the basket started overflowing coffee grains into the pot, and machine. If I could return and get a different coffee machine I absolutely would.

Purchased Keurig K-duo and machine would not brew. Call to Help Ctr to verify I was correctly following directions determined sensor was defective. Replaced this with new coffee maker and new machine would not consistently brew. Had to reset almost every time I wanted to brew coffee. Returned this second product. Have had Keurig for many years but presently very disappointed with them. Did reach out to corporate to relate problems.

Love it except that it doesn’t keep the pot of coffee warm - kind of defeats the purpose.

I figured Keurig would make good coffee, but the other brands do it better, even with k-cups! I bought this in May and it didn't even last the whole year. We descaled it 2 or 3 times since we bought it and now it is giving us a 1r error message and wont do anything. I'll call tech support today, but the coffee maker this replaced still works after 3.5 years. But how was the coffee when it did work? Kinda bland actually. I was able to do a direct comparison since it broke and I dusted off our old Hamilton Beach Flex brew. The Flex Brew make a much for flavorful coffee and I was using k-cups from the same box. This machine is also ridiculously complex to use. Just making a regular pot requires too many button presses. When my parents came over they couldn't figure it out at all. I'd recommend the Flex Brew over this any day. Better coffee, easier to use, and last more that SIX MONTHS!!!

This is the third Keurig Duo coffee maker I have purchased. I made the mistake of not keeping the receipt on the first one, and not getting the "extended warranty" on the second one. I bought this one on 5/4/2021, and on 6/23/2021, the strong button failed to work. I reviewed the geek squad protection plan, and it said the manufacturer's warranty was still in place. I contacted the manufacturer, and they said they would replace it for free, but that it would be 3-7 days before it would arrive (unless I wanted to PAY for expedited or express - no thank you). I don't know why these machines don't last longer. I would think that when paying $175 for a stupid coffee pot it would work more than 2 months! Unless you like being incredibly inconvenienced, don't waste your money on any version of Keurig Duo coffee pots. I won't ever again.

Great coffee maker! Hopefully holds its value and comes with no technical problems.

Coffee splatters when using a mug. Get your paper towel ready.

Ok replacement. Too bad not no automatic on for per cup side

I loved the idea of a dual coffee maker, but for some reason the pot looks filthy.