Customer Ratings & Reviews
- Model:
- 5000204977
- SKU:
- 6355731
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer's coffee quality, ease of use, and compact size. Many appreciate the convenience of the single-serve option and the machine's attractive design. While some find the water reservoir smaller than expected and the brewing process somewhat noisy, the positive feedback on brewing quality and ease of use outweighs these concerns. The overall value for the price is also frequently praised.
This summary was generated by AI based on customer reviews.
Will not brew
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brews good coffee - but can’t get the thing to actually brew anything reliably.Appears to operate in a correct sequence - power on/select carafe or cup/ select brew size in cup ot ounces/ press center button to start brewing . Right? No wrong. Think that center button push should make the blinking center light turn solid to indicate that it’s brewing but in my case it remains blinking and eventually resets to the beginning sequence cc so nothing ever brews! Am a veteran single brew Keurig owner so I guess I must be stupid but am not able to get my brewer to work - very disappointed!!!!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hi Bill, we're sorry to hear that you have experienced problems with your coffee maker. Have you spoken with our Customer Care team? The number is 866-901-2739, we'd be more than happy to help!
worked great for 2.5 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for two and a half years. Then lost all pressure and quit working.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .In this case, we recommend reaching out to our Consumer Care team at 866-901-2739. We will be happy to troubleshoot your K-Duo coffee maker with you.
Horrible Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE PRODUCT AND CUSTOMER SERVICE AT KEURIG! Got as a Christmas present, tried to make a pot and it works when it wants to. Will be set up correctly, brew a few ounces and switch to warm. Called keurig for help and all they could tell me is make sure I’m doing it right, descale it, and wait for someone to call me back in over 24 hours! I didn’t spend this much money to have a new product not work! Not impressed and won’t purchase a keurig product again, no matter the convenience! BUYER BEWARE! Sister has the same pot and it isn’t working for her either so it isn’t just me! Not worth your time or your money!
No, I would not recommend this to a friendDown in the pots.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee put leaks .called keurig sent me another one.and now that one leaks.so now they are sending me another one. I’m thinking that when
I would recommend this to a friendBrand response from Keurig Care
Posted .Peter, we appreciate your review and are sorry to learn that this has been your experience. Thank you for allowing us the opportunity to assist! We'd love to know how your K-Duo coffee maker is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Very disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse coffee maker I've ever owned, worked ok for about a week, then wouldn't pump the water through, put vinegar through it and would work for like 3 or 4 times then repeat , every other day . Returned to store for another, hoping it's not defective!! By the way, KEURIG has the WORST customer service I've ever dealt with , after 2 weeks and 4 phone calls, WAST OF TIME !!!!!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hi Roger, we are sorry to hear about your experience. We pride ourselves on our Customer Service and always try to ensure the customer is satisfied with the outcome. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Great concept but doesn't perform as well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great out of the box but I have had troubles with the coffee pot portion. The K Cup works great. I think I will have to return it since I cannot get it to perk a full pot.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned your K-Duo coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to assisting you.
It makes coffee ..:)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does it’s job, temperature should be higher in my opinion (and on dedicated circuit)
I would recommend this to a friendThe perk would be the dual options.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't pour a cup from the carafe without coffee going everywhere. It also brews slowly. I'd like to return this item but we are in a pandemic and I have no clue how.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Let's get you some help with this. Please call 866-901-2739, Customer Care will be more than happy to assist!
Not worth the hassle
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When this thing is working it's great. I bought this as a gift for my brother and he loved it. However it stopped working quickly after purchasing. He was sent a other one and it also stopped working. Great concept. Poor quality
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
Wanted it to work…
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice idea for an all in one. One cup didn’t work properly, followed all directions, called customer service (he wasn’t of any help), returned to Best Buy. Made really flimsy too.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review.
Dual function
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fact this does a pot or a cup. Keeps the coffee warm still learning a few things like how to reactivate the warmer.
I would recommend this to a friendCoffee pot/carafe leaks when you poor it!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee pot/carafe leaks when you poor it! Keurig customer service has now sent me 3 new ones and all 4 have leaked after the first week of use. They say they have corrected the problem, but obviously Keurig has not! Only buy if you want to clean up a mess on the counter every time you poor a cup of coffee.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to hear about the issues you have faced John. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Dissatisfied with Kuerig coffee pot.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this product a (0). 2 THUMBS DOWN. 1 out of 20 times will it make coffee warm enough to dissolve my powdered offer creamer or sugar. Highly disappointed in this product which is the second coffee maker I’ve had. NOT WORTH THE MONEY I PAID FOR IT.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .That's not what we would hope to hear. Our Consumer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Unhappy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this since April and it quit working already! It will make a pot of coffee when you want a cup and a cup when you want a pot. :(
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that you have experienced problems with your K-Duo coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
Returned many times
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t even give this one star but you have to give something. I had to warranty replace this machine many times sue to malfunctions. Water levels not right, half a cup on coffee when using k-cups, wouldn’t brew a full pot of coffee, wouldn’t brew at all. BestBuy was great about exchanging each machine. Finally decided enough is enough and traded this machine in for a Keurig multi brew system that only brews one k-cup at a time.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. If you ever need any further assistance, please reach out to our Consumer Care team at 866-901-2739, we are here to help!
Not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the convenience of it but that’s about it for them single server that does brew hot and very week tasting coffee I would not buy this one or recommended it I returned it and bought a different coffee maker
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We understand your frustrations and are sorry to hear you returned your K-Duo coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm eastern standard time to assist you.
Frank
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just put in for a warranty replacement. Would not work on carafe setting. K-cup setting also quit working. Love the Keurigs but bad luck this time. Hopefully will get the replacement soon.
I would recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Had to return it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died mid brew on its 4th use. Woke up, got the coffee maker going, turned around to wash some dishes. Then no longer hearing the distinctive sound of coffee dripping. Followed by the smell of burnt electronics. Sum it up. It was a rough morning. Now we’re looking for another coffee maker.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Michael, we understand your frustrations and are sorry to hear you returned your K-Duo coffee maker. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Keurig Coffee Makers - poor quality now
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 7 Apr 23. Died today, 12 May 24 This is my third Keurig in a row to die within 18 months of purchase. And, yes, I take care of them. Avoid these coffee makers like the plague. Very cheaply built now.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that this has been your experience Michael. We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. As you are aware, our coffee makers come with a one year warranty. However, if a year has passed and your coffee maker should have issues, we would ask you to reach out via our Customer Care line at 866-901-2739. We are here to help!
Horrible coffee pot drips too much
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very horrible coffee pot it drips every time you pour I will not and I mean I repeat I will not recommend this to none of my friends or anybody out there it's a worthless piece of crap. getting ready to return and get my money back it's not worth it I rather buy a cheaper brand would never have that much of a problem like I did with this one.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned the coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!