Customer Ratings & Reviews

Love this--best of two worlds--love to have a pot if coffee or just a simple cup of tea whenever wanted!!!

So my THIRD, yes THIRD Duo is taking a go down. This has been the worst of the three. 6-8 months longevity is all i get before consitent short pours and inoperability. I get a regular scheduled delivery of descale and filters and although this may extend the life a little, it still doesn’t prevent the inevitable. Buy this machine? NO! Look for something different.

DO NOT BUY.. bought for family member and it broke 4 months after purchase.. Customer service for warranty says to descale.. i have done all of that and it still will not work. Reading other reviews this is a known issue with this specific keurig.

Only lasted a year before it stopped working. The unit will turn on but it will not heat and serve when requested. Very disappointed.

Not impressed. 1st you can’t use the old style refillable cups. 2nd you can’t use the old style carbon filter so you have to buy new cups and filter. 3rd. The water tank is on the back so you can’t use it on a counter with any cabinets above. This a stupid engineering design.If your planning on putting it under any cabinets, look elsewhere as this won’t work

Just purchased this unit a week ago. It worked great the first day and then would no longer brew a pot of coffee. Followed suggestions on he internet, and nothing would work. Am returning. Very disappointed, I was excited to have both options again without taking up a lot of counter space.

I bought it but I returned it because I couldn’t program it it wasn’t able to do it

Loved it at the beginning but after 4 months of use the heating plate keep the coffee hot for only half hour instead of 2 hours. Use it only know as a K-Cup.

This product was just what I wanted when I first purchased it. Exactly 30 days after bringing it home it stopped working. I followed all the troubleshooting suggestions and it it won't even turn on. I plan on returning it after the holidays and hope I receive a new machine or a refund.

I’m on my second one in 2 months. We bought our first one and it worked great for 2 weeks. After that it would not brew any more the a couple of cups in the carafe side. We bought the extended warranty and returned for a new one. After about a week with the new one the same thing started to happen. I would not recommend this to anyone. I now have to drive over 90 miles again to return this one and get something different.

This is without a doubt the most troublesome coffee maker we have ever purchased. We have hard water, however, this machine requires weekly descaling if you make coffee by the carafe, and the descaling process takes about 6-7 hours. We have had ours for six months now and it has stopped working. Very disappointing.

I bought this for my wife for xmas, upon taking it out of the box and setting it up we realized that some critical parts were missing. The first part that was not found in the box was the K-cup holder, which makes using the K-cup side impossible due to there not being a needle to pierce the bottom of the K-cup. We then realized that the filter screen on the brewing side was missing. My wife was able to rig a paper filter in such a way as to allow for the brewing of coffee. Very Disappointed in this high end brand!!! Dave A.

At first this worked great but after 4 weeks the carafe side stopped working, and after 5 weeks the kcup side is not working. Trying to resolve through Keurig - but very frustrated.

I wanted to love this. But the coffee never brewed hot enough. Returned in favor of my old pot that brewed hot coffee, just isn’t as pretty.

Still learning but works great it takes getting able to use it but it seems to be doing great.

this isn't 1 star for the product. It's one star for how Best Buy handled the situation. I have this product in my home right now and I love it ... HOWEVER, I bought it for Christmas and without asking Best Buy sent it to a house I no longer live in. I hope the new owners enjoy the Christmas gift I gave them because Best Buy has done nothing to help me with the situation and I had to buy the coffee maker from the place I should have in the first place ... AMAZON.

Horrible coffee maker! Must descale EVERY week or it won’t work. Maintenance cost way more than its worth! 1st one was used, thought the descaling was poor care of the previous owner so bought a brand NEW one at Best Buy, within the 1st week had the same problem. Used spring water and filtered water — this is a manufacturing issue do not buy

It stopped working after 7 months. For the money I spent on it, it should still work!

Love the Keurig duo. Great for making pots or just doing a single pod. Love the option.

This item is nice in concept, but not very useful. You can't reheat the coffe or leavethe burner on. I used it one time and it stopped working all together. I wouldn't recommend this item.