Customer Ratings & Reviews

I would give this product a (0). 2 THUMBS DOWN. 1 out of 20 times will it make coffee warm enough to dissolve my powdered offer creamer or sugar. Highly disappointed in this product which is the second coffee maker I’ve had. NOT WORTH THE MONEY I PAID FOR IT.

very horrible coffee pot it drips every time you pour I will not and I mean I repeat I will not recommend this to none of my friends or anybody out there it's a worthless piece of crap. getting ready to return and get my money back it's not worth it I rather buy a cheaper brand would never have that much of a problem like I did with this one.

So my THIRD, yes THIRD Duo is taking a go down. This has been the worst of the three. 6-8 months longevity is all i get before consitent short pours and inoperability. I get a regular scheduled delivery of descale and filters and although this may extend the life a little, it still doesn’t prevent the inevitable. Buy this machine? NO! Look for something different.

Died mid brew on its 4th use. Woke up, got the coffee maker going, turned around to wash some dishes. Then no longer hearing the distinctive sound of coffee dripping. Followed by the smell of burnt electronics. Sum it up. It was a rough morning. Now we’re looking for another coffee maker.

Just purchased this unit a week ago. It worked great the first day and then would no longer brew a pot of coffee. Followed suggestions on he internet, and nothing would work. Am returning. Very disappointed, I was excited to have both options again without taking up a lot of counter space.

Love this--best of two worlds--love to have a pot if coffee or just a simple cup of tea whenever wanted!!!

Not impressed. 1st you can’t use the old style refillable cups. 2nd you can’t use the old style carbon filter so you have to buy new cups and filter. 3rd. The water tank is on the back so you can’t use it on a counter with any cabinets above. This a stupid engineering design.If your planning on putting it under any cabinets, look elsewhere as this won’t work

DO NOT BUY.. bought for family member and it broke 4 months after purchase.. Customer service for warranty says to descale.. i have done all of that and it still will not work. Reading other reviews this is a known issue with this specific keurig.

Loved it at the beginning but after 4 months of use the heating plate keep the coffee hot for only half hour instead of 2 hours. Use it only know as a K-Cup.

I’m on my second one in 2 months. We bought our first one and it worked great for 2 weeks. After that it would not brew any more the a couple of cups in the carafe side. We bought the extended warranty and returned for a new one. After about a week with the new one the same thing started to happen. I would not recommend this to anyone. I now have to drive over 90 miles again to return this one and get something different.

I bought this for my wife for xmas, upon taking it out of the box and setting it up we realized that some critical parts were missing. The first part that was not found in the box was the K-cup holder, which makes using the K-cup side impossible due to there not being a needle to pierce the bottom of the K-cup. We then realized that the filter screen on the brewing side was missing. My wife was able to rig a paper filter in such a way as to allow for the brewing of coffee. Very Disappointed in this high end brand!!! Dave A.

At first this worked great but after 4 weeks the carafe side stopped working, and after 5 weeks the kcup side is not working. Trying to resolve through Keurig - but very frustrated.

I bought it but I returned it because I couldn’t program it it wasn’t able to do it

This is without a doubt the most troublesome coffee maker we have ever purchased. We have hard water, however, this machine requires weekly descaling if you make coffee by the carafe, and the descaling process takes about 6-7 hours. We have had ours for six months now and it has stopped working. Very disappointing.

This product was just what I wanted when I first purchased it. Exactly 30 days after bringing it home it stopped working. I followed all the troubleshooting suggestions and it it won't even turn on. I plan on returning it after the holidays and hope I receive a new machine or a refund.

Purchased 7 Apr 23. Died today, 12 May 24 This is my third Keurig in a row to die within 18 months of purchase. And, yes, I take care of them. Avoid these coffee makers like the plague. Very cheaply built now.

I wanted to love this. But the coffee never brewed hot enough. Returned in favor of my old pot that brewed hot coffee, just isn’t as pretty.

this isn't 1 star for the product. It's one star for how Best Buy handled the situation. I have this product in my home right now and I love it ... HOWEVER, I bought it for Christmas and without asking Best Buy sent it to a house I no longer live in. I hope the new owners enjoy the Christmas gift I gave them because Best Buy has done nothing to help me with the situation and I had to buy the coffee maker from the place I should have in the first place ... AMAZON.

Still learning but works great it takes getting able to use it but it seems to be doing great.

It started working out great then all of sudden it stopped brewing in the pot. The single cup side still works. Of course I run into issues after my return period ended.