Customer Ratings & Reviews

Only lasted a year before it stopped working. The unit will turn on but it will not heat and serve when requested. Very disappointed.

I love the concept and the coffee it makes WHEN IT IS WORKING. Our first one quit working five weeks after we got it. The second one quit working seven months after purchasing. We use bottled spring water and genuine K-cups, follow cleaning procedures. Again, great concept, but appears to be very fragile in design.

Horrible coffee maker! Must descale EVERY week or it won’t work. Maintenance cost way more than its worth! 1st one was used, thought the descaling was poor care of the previous owner so bought a brand NEW one at Best Buy, within the 1st week had the same problem. Used spring water and filtered water — this is a manufacturing issue do not buy

Love the Keurig duo. Great for making pots or just doing a single pod. Love the option.

Bad leak on the bottom of the device. Couldn't figure oy what was wrong

Be out of every 5 pods wasted as the coffee maker would get clogged and spit out the coffee grinds. 2 exchanges and it has happened to all the units I’ve received. Will be returning this one and going to a completely different model.

Horrible, quiet working in less than a year. The carafe side never worked. I read the instruction manual and watched videos online to see if I could get it to work. Then the k-cup side stopped working. The buttons light up but it does not perform the command.

This item is nice in concept, but not very useful. You can't reheat the coffe or leavethe burner on. I used it one time and it stopped working all together. I wouldn't recommend this item.

Purchase this only if you like spending nearly $200 every year or so. Let me start by saying, we never drank much coffee. We had a small pot and started to drink a little more working from home, so we decided to upgrade to a Keurig. In the end of 2020, we purchased the Keurig K-Duo and it worked fine for two months, but again - we rarely made coffee - MAYBE a pot a week and that was generous. After 2 months it started asking us to constantly descale. We tried the steps, but the light would not clear and it would not make coffee. I called customer service and they were great - they sent a new one right away (because it was under warranty). The new one has been working well for over a year, but again, there were times we would go weeks without making coffee and other times we would make a pot per week. We were not frequent coffee drinkers. However, in the past few months, we've wanted to get away from diet soda more and started drinking more coffee. Definitely not a pot per day, but probably 2 or 3 days per week. We rarely used the K-cups. Last week, it stopped making a full pot - maybe 3/4 or less. Then, it asked us to descale. We started the process on the K-cup side and that worked fine. Then moved onto the carafe. It would start running and then would stop. We probably shut the machine off and restarted the process at least 30 times yesterday, including completely dumping it and just using vinegar to descale. We tried all night long and now into this morning. Last night I called customer service and we had done every trouble-shooting idea they suggested already. It did not work. So, the rep (who was very nice and patient) told us the warranty was no longer good and he was out of ideas for the device, but if I called this morning I could get 20% off of a new device probably. I thought about it, but the thought of going through this again, even sooner probably now that we are drinking more coffee, is unappealing. For the high price tag, the quality should be much better. Best Buy was offering a sale on the Ninja Dual and I bought that last night. It will be here at the end of the week. I have confidence in that product since I own a Foodi. I will stick with that brand. In summary, Keurig's customer service is great, but the quality of their products and the high price tag is not. If you read the reviews and search online, you'll see that my problem is not uncommon. Sure, people love it at first, but the love is short-lived.

A great product for my kitchen! I can use when I am on the go, or for a group.

We love this coffee maker because of the duo capability. Recommend this product.

TERRIBLE! Every so often even if I’m using REVERSE OSMOSIS WATER, I have boiled the water clean to run it through I’ve used bottled, this thing with quit every chances it gets! Worst coffee pot I’ve owned - for years I’ve had to get it replaced thank god I got something better!

Love it Hhhhhhhjjjjjjjjjjjjjjjjjjjjjjkkkjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj

Great for the office and for the home. Still learning how to keep pot warm.

Will be exchanging due to the strong brew button will not work on the coffee pot side.

Great coffee maker, love that you can program the pot for the next morning

I’m not even done paying for this (paid with Affirm) and it’s already stopped working. Cannot return it, so now it was basically like throwing away $139. So upset as this was a Christmas gift too...so not only did I waste the money, but I gave someone a gift that crapped out in less than two months. For reference it was one person using it to brew one pot and one Kcup of coffee per day. Buyer beware.

Leaking pitcher caused us to have to return this. We did buy the protection plan on it, but they did not have it in stock so we had to get store credit and purchase a coffee pot from another store.

It stopped working after 7 months. For the money I spent on it, it should still work!

After using a Cuisinart for 20+ years, this coffee maker pales in comparison. Coffee tastes like plastic. Also, every single time I pour a cup of coffee, the carafe leaks somewhere around the rim, so there's a puddle on the counter. Very disappointed, overall.