Customer Ratings & Reviews
- Model:
- 5000204977
- SKU:
- 6355731
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer's coffee quality, ease of use, and compact size. Many appreciate the convenience of the single-serve option and the machine's attractive design. While some find the water reservoir smaller than expected and the brewing process somewhat noisy, the positive feedback on brewing quality and ease of use outweighs these concerns. The overall value for the price is also frequently praised.
This summary was generated by AI based on customer reviews.
Just won’t pump out water
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two of these back in may 2020. Loved the ability to brew single cups and a pot for guests. Unfortunately, they have both stop working within a week of each other this week. One will not even turn on, the other just heats up and no water ever pumps out. This happen a month again we ran a clean cycle and it work again until now.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .That's not what we would hope to hear. Our Customer Care team will be happy to assist you with this. Please get in touch with us at 866-901-2739.
Coffee lvr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months of use, now dealing with Keurig to get a replacement would not buy.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review Eric. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Poor execution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot preheat the brewer for the K Cup side as on previous models. The "auto start" only works on the carafe side and must be reset every time. Dont want to wait for reheating after every cup. Very disappointed on the execution. My old Keurig 2.0 has better features. Brought back the next day.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Very poor design, coffee mediocre
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor design. It takes too long to hit the power button and heat up every single time you use it. I prefer the older machines that you just pressed the size you wanted and coffee brewed. This is too many buttons. Plastic feels cheap. It is not a good machine, coffee is a little watery on the k cup side as well.
No, I would not recommend this to a friendProblem with K-Duo
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this early 2021. I recommend buying protection plan... This Keurig model worked for two months after that started having a slow drip. Cleaned with Keurig solution, did not work. Cleaned with Vinegar did not work. Still does not work. I invested in another Keurig Duo Plus, bought warranty this time wish me luck...
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help!
Not what i expected from keurig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first keurig that i purchased and i wasn't expecting this brand to give my coffee a bad burnt plastic taste. Was very excited to upgrade to a big brand but honestly my none keurig made better coffee than this .
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're so sorry to hear you've been disappointed with your K-Duo coffee maker. We value your time and would like to look into your concerns further. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Almost cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish you could do both types of coffee at the same time. It’s either one or the other
I would recommend this to a friendTerrible product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. The coffee pot corroded after 3 uses, so we unscaled it. We use alkaline water and it still requires that we do this after every few uses. It's crap. Now we have this big appliance on our counter that we can only use the K-cups.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Have you tried reaching out to our Consumer Care team regarding your K-Duo coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot this issue with you.
Cold coffee
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied with the new keurig Coffee is Luke warm
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hi Monica, we would like to help with that. Could you please call us at 866-901-2739? Our Customer Care team will troubleshoot this issue for you.
Don't buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The carafe leaks everywhere! Can't return it because its been 15 days! You're better off with a inexpensive Mr. Coffee!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review. We are sorry to hear that you're disappointed in your purchase. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the K-Duo coffee maker. We would love to find a resolution that suits your needs. Please call our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you. We look forward to your call.
Disappointed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working great but now it won't power on at all! Only had it for less than 2 months :(
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to learn that your K-Duo coffee maker is not functioning correctly. That’s certainly not the experience we want you to have. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We are here to help!
Worse coffee maker ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse coffee maker I've ever purchase...Its hard as all indoors to turn on U have to keep on mashing the buttons to get it on,not like one button to turn on you have to mash 4 different buttons.. and once it turns off there's no such thing as mashing a button to turn back on to keep coffee warm
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're so sorry to hear you've been disappointed with your coffee maker. If you try reaching out to our customer care team, they will be able to help: 866-901-2739.
Horrible Design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is impossible not to spill pouring from this coffee pot, it leaks all over when you pour; complete garbage
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We understand your frustration and apologize for your inconvenience. Please call our Consumer Care team at 866-901-2739. We will be more than happy to help resolve your issue.
Not happy with Coffee Maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well we are a former Bunn coffee maker users. I thought I would combine our Keurig & other coffee maker. The first Carafe leaked when pouring coffee. I contacted Keurig. They sent new Carafe and that’s leaking now. I’m thinking on returning coffee maker (don’t have the box for it)????
No, I would not recommend this to a friendLeaks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks from single serve side worse ever bought and don't recommend
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Poor QA don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first unit failed out of the box, leaked water everywhere. The replacement unit pump for the carafe section failed two weeks after purchase. The single cup pump failed two weeks later. Very expensive coffee maker that is now past warranty to return.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This certainly doesn't sound right. Have you tried reaching out to our Consumer Care team regarding your K-Duo coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot this with you.
Avoid the this coffemaker.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kuerig products have declined in quality quite a bit over the years. This one didn't last a year before having to replace it. Luckily I purchased the warranty.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Do not buy.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, didnt last 6 months, wont turn on and there saying its got a blown fuse.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .That's certainly not what we hope to hear. We recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Duo coffee maker. We are here to help!
Doesn't make coffee.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I will be returning this product as I have only owned it for two months and the main coffee pot has begun to fail at making coffee. The machine will begin making coffee and then stop at approximately two cups and then you have to manually start it again.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned the coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Not needed.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not purchase this item because I really did not need it.
I would recommend this to a friend