Customer Ratings & Reviews
- Model:
- 5000204977
- SKU:
- 6355731
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer's coffee quality, ease of use, and compact size. Many appreciate the convenience of the single-serve option and the machine's attractive design. While some find the water reservoir smaller than expected and the brewing process somewhat noisy, the positive feedback on brewing quality and ease of use outweighs these concerns. The overall value for the price is also frequently praised.
This summary was generated by AI based on customer reviews.
Stick with the Keurig Classic.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about one month slowed and I descaled it. Worked for one week and now won’t deliver any water to the cup. It will be replaced under warranty. I have a Keurig classic and I am pleased with that model.
No, I would not recommend this to a friendChoose a different brand
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keriug make poor products and timgis was the last one i will ever buy. They have a short life span and i have moved on from Keriug makers
I would recommend this to a friendBrand response from Keurig Care
Posted .We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review.
Maybe I have a defective one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading all reviews and being a keurig girl, I purchased this. Not impressed or happy. I usually do 8 for my pod, well sometimes it overflows, sometimes gives me half a cup. Put a 12oz cup, do 10, again, sometimes overfills, sometimes half a cup. I actually just want my other keurig back.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review, Cheri. We are sorry to hear that you're disappointed in your purchase. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the coffee maker. We would love to find a resolution that suits your needs. Please call our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you. We look forward to your call.
Unhappy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working within 8 months of purchase worked great until then but not worth the money for only 8 months
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for reviewing your K-Duo coffee maker Kasandra. We're sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!
Quit after a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The carafe brew quit working after about a week. The controls were somewhat confusing. I also thought the coffee didn’t brew hot enough. Returned to the store.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We understand your frustrations and are sorry to hear you returned your coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm eastern standard time to assist you.
Coffee maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lid leaks when you pour the coffee, plus the k-cup side drips a little water when you brewing regular coffee. Too expensive to be doing that.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that you have experienced problems with your K-Duo coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
Stuck on Descaling Mode
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon opening the coffee maker, we are stuck upon descaling mode and have followed the steps and still in descaling mode
No, I would not recommend this to a friendKeurig single + drip
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Typical single serve function works okay, like other Keurig. Drip maker has some issues if not perfectly aligned. Water fill tank in a bad spot and hard to handle design.
No, I would not recommend this to a friendHave to return it - just not working properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately we have to return this. My mother spent two days working on it to make it work correctly - with decent help from Keurig customer service. They went through numerous things but still nothing. Maybe it was just a faulty coffee maker.
No, I would not recommend this to a friendBroken item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item broke after 3weeks and bestbuy would not take it back or help me. Worst customer experience I have ever had
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Lets make this right Don. Having a functional K-Duo coffee maker is important and we want to ensure that is what you have. Please give our Consumer Care team a call at 866-901-2739, we are here to help!
Coffee pot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was horrible. We had to take it back to Best Buy because it never worked. Couldn’t even get 1 drop of water to come out of it. We got a Ninja and so far it’s been very good.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We understand your frustrations and are sorry to hear you returned your coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm eastern standard time to assist you.
Coffee maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blows grounds everywhere which is a mess to clean up and it doesn’t keep the pot hot after brewed. Sad for a Keurig and the cost.
No, I would not recommend this to a friendNot pleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not brew all the way up to 12 cups its slow and coofe comes out warm not hot
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to learn that your K-Duo coffee maker is not functioning correctly Richard. That’s certainly not the experience we want you to have. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We are here to help!
Leaks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pitcher leaks when you pour the coffee! Spills everywher! Do not recommend
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear about this Ramona. Our Consumer Care team would love the opportunity to try and resolve this. Can you give them a call please? The number is 866-901-2739.
Incompletecoffermaker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can you believe this expensive coffee maker did not come with the small plastic device needed to install the water filter?
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for reviewing your K-Duo coffee maker. We work to provide our consumers with the best product and experience possible and appreciate you taking the time to leave us some valuable feedback. We will pass your comments onto our quality and engineering teams for review.
non working keurig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Keurig- K-Duo 12 cup coffee maker stopped working after a week of use. I have tried calling to see about exchanging it but cannot reach anyone to help me. Very disappointed.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear about your experience. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help. Thank you for reaching out!
Bad purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last me three months before it completely stopped functioning Of course you spend all that money thinking you won’t need to add warranty bc it should last longer!
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for a Christmas gift, they said it worked ok, coffee that was made in the pot tasted old when just brewed, the one cup didn’t work @ all after making 2 cups, We wouldn’t recommend it!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that your K-Duo coffee maker is not working as it should. Please call our Customer Care at 866-901-2739, we will be more than happy to help!
PURE JUNK
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst piece of junk I ever bought lasted a little over a month and now Keurg is refusing to replace or fix it Should have bought another BUNN
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
horrible product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The coffee pot never worked. And now the pump on the k cup doesn't work. Only had 3 weeks. Very disappointed
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!