Customer Ratings & Reviews
- Model:
- 5000204977
- SKU:
- 6355731
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer's coffee quality, ease of use, and compact size. Many appreciate the convenience of the single-serve option and the machine's attractive design. While some find the water reservoir smaller than expected and the brewing process somewhat noisy, the positive feedback on brewing quality and ease of use outweighs these concerns. The overall value for the price is also frequently praised.
This summary was generated by AI based on customer reviews.
Highly disappointed!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work after 15 days of using it! Tried to exchange it and Best Buy has a 15 day return policy.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Save your money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaked everywhere. Couldn't restart the plate heat
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not the experience we want you to have with your K-Duo coffee maker Catherine. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Keurig coffee pot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to program for morning coffee times. Still haven't figured it out. Carafe dribbles coffee everywhere no matter how you pour it. Very messy. Will be taking it back.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review.
Keurig
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks coffee everywhere when you pour out of the carafe
No, I would not recommend this to a friendGarbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Carafe leaks almost as much as it pours coffee. Missed my return window. Garbage it goes
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Let's get you some help with this. Please call 866-901-2739, Customer Care will be more than happy to assist!
Terrible machine
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this coffee pot only 7 mos !!!!! What a waste of money !!! I'm going back to Mr. Coffee at least they last for awhile !!!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Oh no! We don't like the sound of that. We would suggest that you get in touch with our Customer Care team about this. They can be reached at 866-901-2739 and will be happy to help.
Bad
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not last very long only had it 4 months before it stopped working all together
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry that your coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739 so we can assist you with this issue.
I send it back to keurig.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Keurig did not work.I send it back. The new Keurig syop working Yesterday.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stop working. I sent it to my sister for Christmas. Very disappointed..
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that the K-Duo coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739 so we can assist you with this issue.
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee was too water down. Plus the self clean didn’t really do it’s job. Not worth the price. Save your money.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit did not work. Directions are poor. Awkward having water tank in back of unit if you have on countertop under cabinets.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your K-Duo coffee maker. Thank you for reaching out!
Buy another brand!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Does not make 12 cups. Lets water sit in basket. The coffee pot leaks when pouring coffee. Not user friendly.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello and thank you for your review. We apologize that the Coffee Maker did not meet your expectations. This is not indicative of the experience that we strive to provide and we hope that you will allow us the opportunity to assist. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to hearing from you.
k-duo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.right out of the box didn't work called Keurig they said it was defective. customer service was poor
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it didn't work, had to go through the manufacturer to replace. Great machine now though.
I would recommend this to a friendBrand response from Keurig Care
Posted .We know how important your brew can be, Aaron. Thanks for giving us a chance to turn your experience around.
Only work for couple of days.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only work for couple of days, the carafe part doesn’t heat the water and only make like 2 cup’s.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is not the experience we would like you to have with your K-Duo coffee maker. Please contact our Consumer Care team at 866-901-2739 so we can help you.
Won’t make coffee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t even had it a year and it quit working won’t make coffee in the the pot or in a cup
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Let's get you some help with your coffee maker Shawn. Please call Consumer Care at 866-901-2739 to get started.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The warming plate surface started flaking off after 4 weeks.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vey disapointed with this product. Takes for ever to warm up and even longer to start making coffe.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We would like to help with that. Could you please call us at 866-901-2739? Our Customer Care team will troubleshoot this issue for you.
Never worked had to return it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked had to return it in Jan 2020. I do not recommend any Keurig product.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review.
- Pros mentioned:Coffee quality, Ease of use
Coffee both ways!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We will give it 5 stars as the entire system works just fine! Some mornings we make a pot; other mornings it is a quick k cup. We discovered the hard way just today that if you fill the reservoir, add your coffee and hit the buttons to turn it on, please please please make sure you have remembered to put the carafe in place. I didn’t and this coffee pot does not have a shut off valve if the pot isn’t in place. We have always had, in the past, coffee pots that wouldn’t percolate or continue running if the carafe was removed. We ended up with coffee running across our coffee bar and down our walls under the glass, on the floor and coffee grounds spewing everywhere. It was my fault for forgetting to put the carafe on the burner BUT there should have been a shut off valve if the coffee pot is missing. Lesson learned the hard way. Other than this, it works great and is awesome to have both kinds of service in one coffee maker unit!
I would recommend this to a friend