Customer Ratings & Reviews
- Model:
- 5000204977
- SKU:
- 6355731
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer's coffee quality, ease of use, and compact size. Many appreciate the convenience of the single-serve option and the machine's attractive design. While some find the water reservoir smaller than expected and the brewing process somewhat noisy, the positive feedback on brewing quality and ease of use outweighs these concerns. The overall value for the price is also frequently praised.
This summary was generated by AI based on customer reviews.
Stopped being accurate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in October 2020 and it did well but for only 2 and a half years after the meticulous care that I've given it. The carafe side has become uncalibrated and gives two cups less than what I programmed. I program 12 cups and I get 10, program 8 cups and I get 6. So now I can't brew a full pot and I have to remember to program 2 cups more than what I want. Super disappointed that I didn't even get three years out of a $200 coffee maker.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that this has been your experience Katie. We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. As you are aware, our coffee makers come with a one year warranty. However, if a year has passed and your coffee maker should have issues, we would ask you to reach out via our Customer Care line at 866-901-2739. We are here to help!
Christmas surprise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually won one of these at a Christmas party and my wife bought me one that Christmas not sure which one we kept but either way the pot of coffee never makes the amount selected. Almost everytime it makes at most 6cups which is not a selection. Not sure if it is a design flaw or a defective unit it also leaks water thru the k cup area when you make a pot so we have to keep a cup there to keep it from spilling out on to the counter. I would not recommend this product.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for reviewing your coffee maker Joe. We're sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!
Dual coffee maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit functioned as designed, but did not meet my needs. I returned it.
No, I would not recommend this to a friendNot a good bet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee is Okay, the major shortfall is that the pot pours like a dribble cup , no matter how you try to alleviate the dribble about 25% goes everywhere but the cup. I went back to my K-Cup brewer.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
KDUO not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd unit we have purchased and the carafe is poorly designed - when pouring it leaks. Also does not brew to 12 cups only will brew to 10
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not what we like to hear. We highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your coffee maker!
Not good for only 2 people use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to make minimums 4 cubs Do not like this This, make me forced to use the other one cub use
No, I would not recommend this to a friendConcept great, descale requirements too much.....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this coffee maker just over a year. The concept is great, however the frequency of descaling is awful. I use the charcoal filters along with filtered water and a whole house water softener. If you live anywhere that has hard water of any kind beware the descale process is painfully cumbersome and can take more than a day to clean with a high vinegar concentrate solution. We are donating another Keurig to goodwill.
No, I would not recommend this to a friendThe shrink fit is unfit.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a week the plastic top is no longer tight to the glass so it leaks. Pour it very slowly using only half of the pour spout it still leaks one inch over to the left, there is a gap. I want a replacement.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear this. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
Coffee pot leaks terrible design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with coffee pot. It leaks every time we pour a pot of coffee. Created a trouble ticket and got a very generic reply that was not helpful. I went online and it appears that many other individuals have the same problem. We had a Cuisanart duo prior to this and never had a issue with the pot. Please help!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hi Kelly, we're so sorry to hear that you are having and issue with the K-Duo Carafe. Please contact our Consumer Care team at 866-901-2739. We would love to assist you with this! We are available seven days a week from 7:00 am to 10:00 pm, EST.
Crapped out after 8 months!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 8 months, can't return. Don't waste your money!! Bad design. I'd give it no stars if I could!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Have you tried reaching out to our Consumer Care team regarding your K-Duo coffee maker Michelle? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.
Gizmoto
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.has only lasted 2 years and my husband is the only coffee drinker
No, I would not recommend this to a friendCoffee pitcher design flaw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pitcher has a design flaw. It will dribble coffee when you try to pour onto a cup. I have had other coffee makers, but it does not spill/leak out coffee when you pour it onto a cup. Keurig should address this poor design.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We understand your frustration and apologize for the inconvenience. Please call our Consumer Care team at 866-901-2739. We will be more than happy to help resolve your issue.
Don't ignore the bad reviews
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this unless you enjoy dripping coffee all over the place every time you pour a cup. I ignored the reviews and at first it was great, but not long after it started dripping. I tried sanding the spout like some people suggested. It worked great but after a couple of pots it started dripping again. Do a Google search for this and you'll see a lot of people with this problem. Keurig acts like they have never heard of this before and will send you a new coffee pot that will do the same exact thing. Two stars because besides the dripping that will drive you insane, it's an ok coffee maker.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello and thank you for your review. We can certainly understand your frustration and would like to look into your concerns further. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Cool while it lasted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cool idea but the Keurig cake cup portion of the machine stopped working.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .That certainly doesn't sound correct Mike. Could you please call us at 866-901-2739? Our Consumer Care team will troubleshoot this for you.
Carafe Leaks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. Carafe leaks. Keurig as replace our carafe twice. All three leaked.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. We would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.