Customer Ratings & Reviews
- Model:
- 5000197492
- SKU:
- 11960819
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Junk
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in 6 months. Product failed. Do not buy. Do not buy.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to learn that your K-Elite coffee maker is not functioning correctly Felicia. That’s certainly not the experience we want you to have. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We are here to help!
Had to return
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up having to return (and get a different model because it would be two weeks to get this one) because it stopped working after a week. Would go to brew and it would only brew a few dribbles.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We understand your frustrations and are sorry to hear you returned your coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm eastern standard time to assist you.
Don’t
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought March 2023, stop working on October 2023. Wasted of money.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that your K-Elite coffee maker is not functioning properly. In this case, we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
Worst buy ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate it worst buy in my life. Tastes horrible and just unhappy
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We value your time and would like to look into the concerns with your K-Elite coffee maker further Brandy. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Cheap Pot
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced coffeemaker and I wanted to return but they claim it's not returnable. I only had it for less than a month. Will not recommend Best Buy to anyone.
No, I would not recommend this to a friendNon-Elite Keurig
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This coffee maker lasted only 5 months with regular use, cleaning, and filtered water. Very disappointed.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Have you tried reaching out to our Consumer Care team regarding your K-Elite coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.
Worked for about 3 weeks, then stopped working!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked for a few weeks, then started having a lot of problems. Grounds in cup, not enough pumping power to fill cup, makes a mess. I do not recommend this unit.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review. The behavior that you’ve described in your review is certainly not typical of the K-Elite coffee maker. We would love to find a resolution that suits your needs. Please call our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm eastern standard time to assist you. We look forward to your call.
Don’t waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud machine. Coffee was not strong even when using strong button. Took too long to brew
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We value your time and would like to look into the concerns with your K-Elite coffee maker further. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
I hated the kuerig
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keurig was the worse. The coffee was warm at best and it lasted maybe a year!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that this has been your experience Eddie. We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. As you are aware, our coffee makers come with a one year warranty. However, if a year has passed and your coffee maker should have issues, we would ask you to reach out via our Customer Care line at 866-901-2739. We are here to help!
Dangerous. Won't last.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for exactly one year and now it leaks water out of the bottom. Luckily no one got electrocuted. In the trash it goes.
No, I would not recommend this to a friendBasic coffee machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The old version was much better. Cheaper frame not as solid as previous model. Leaks water when you use the adapter for your own coffee, instead of pods.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We understand your frustration and apologize for your inconvenience. Please call our Consumer Care team at 866-901-2739. We will be more than happy to help resolve your issue.
Just died!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this less than a year and it just died this morning! No happy at all! I’ll be going back to Best Buy with this as soon as they open!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that you have experienced problems with your K-Elite. Have you spoken with our Customer Care team? The number is 866-901-2739, we'd be more than happy to help!
Not worth the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine has an awful dripping problem long after the coffee is done brewing. I returned it.
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product does not work - used one time very disappointed
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Oh no! We don't like the sound of that. We would suggest that you get in touch with our Customer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Coffee taste like burnt water. I returned it
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hi Duke. We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Customer Service team at 866-901-2739.
Not so good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for 3 months and it stopped working. It will act like it's brewing but nothing comes out. Super glad I got insurance since this costs way too much for it to break after 3 months.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for reviewing your K-Elite coffee maker. We're sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't deliver a good quality coffee taste. Takes up alot space.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I JUST bought a new one and it does not work. Now I have to go back and return.
I would recommend this to a friendWould never recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs very slow, has to “warm up”. And to be a new machine it’s very loud.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello and thank you for your review. We're sorry to hear you're disappointed with your new coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
The GOAT Keurig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best Keurig. I like it so much I've owned it twice. I got rid of it awhile back because I was suckered in by the K Supreme Plus Smart, which broke within 2 years and honestly didn't do much more to impress me. This machine is simpler and does it's job better for about half the price of the Supreme Plus. I regretted getting rid of my original Elite and I'm so glad to have one again.
I would recommend this to a friendBrand response from Keurig Care
Posted .We are very glad you are enjoying your K-Elite coffee maker and are sorry to hear of your previous experience. We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. As you are aware, our coffee makers come with a one year warranty. However, if a year has passed and your coffee maker should have issues, we would ask you to reach out via our Customer Care line at 866-901-2739. We are here to help!