Customer Ratings & Reviews
- Model:
- 5000200239
- SKU:
- 11244273
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Thankful22
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Keurig. Arrived promptly and securely packaged.
I would recommend this to a friendCoffeemaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had Keurig coffeemakers before and this is of much poorer quality.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello and thank you for your review and feedback Sharon. We're sorry to hear that you're disappointed in your purchase of your K-Mini Plus coffee maker. We work to provide our consumers with the best product and experience possible and would love to hear some additional feedback of how we can improve. Please reach out to our Consumer Care team at 866-901-2739. We look forward to hearing from you!
Not reliable. Customer service is very slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product and customer service. After the second attempt to brew coffee, the Keurig leaks from the bottom. If you call customer support, it takes 7 - 10 days to receive a replacement. This will be the last Keurig I will buy. I have now had to buy 2 of these in less than a year and they just do not last even with maintenance and clearly Keurig does not care about the customer. 7 - 10 days to receive a replacement is not acceptable at all in a world where next day, 2 day or even 3 day service is not hard to use. Very poor quality or care for the customer. DO NOT BUY!!!!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for sharing your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Epic Failure! Refuses to drain water!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like some other reviews mentioned, this unit fails to complete draining water into heater reservoir. I had to repeatedly re-lift handle to complete brewing. Customer service is clueless and just reads off the script. They sent me replacement that went through the same issue.
No, I would not recommend this to a friendRidiculous
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Who pays a hundred bucks for a coffee pot you can’t plug in. This has a 6” power cord. Seriously. So I can either get a power strip or an extension cord (or do the logical thing and send it back). Very disappointed. I don’t know anybody who has outlets that low. Pretty shoddy work Keurig.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hi Lisa, thanks for your review. The power cord of the K-Mini Plus is 30" and is tucked in the back of the coffee maker for storage. It may have to be pulled out to extend to it's full length. Hope this helps!
Bought in Sept. dead by January
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in Sept. Used it 3-4 times a week max. By January it was dead and wouldn't pump the water reliably anymore. I cleaned it with Keurig cleaner and still dead. DO NOT BUY.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review. We are sorry to hear that you're disappointed in your purchase. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the coffee maker. We would love to find a resolution that suits your needs. Please call our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you. We look forward to your call.
So angry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received my mini as a Christmas gift. It doesn't work. Water will not drain out of the reservoir to begin the brewing process. I'm extremely disappointed and angry
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!