Customer Ratings & Reviews

Keurig reputation has been ruined completely for me! I have purchased 3 units over the last 4 years and have received 1 replacement unit so a total of 4 units I have had, and each one has died!... The units just stopped powering on!!! And one of them had no power lights on yet the water pump would not turn off!!! What is going on with Keurig!?! #DoBetterKeurig!!!!

This is so cheap and flimsy in person. I have used Keurig machines at work (two different models) and they felt substantial. This feels like it will fall apart in a few uses. Even at half off, it is not worth it so I am returning it to the store today. I haven't used it because it doesn't feel like it will work with even a first use. The water chamber (left side) and the bottom where the cup sits feel like they won't stay on at all. I had a better quality one from a no name brand!

coffee leaked inside the pod holder area. It would drip out onto counter and I also noted there was wet coffee back inside that area. I assume it was faulty in production so returned. I'll keep using my ten year old Keurig that was obviously more substantial.

Ugh! What can you say after 4 months of use and then it stops working? A real disappointment as we have purchased three (3) Keurigs single-serve and this was the more expensive but least reliable. Ugh!

I had to change my other coffee pot because the coffee was tasting pretty bad. I'm happy with this one and it looks really nice on the counter, coffee taste much better.

After a few years, dispenses around 2/3 of the cup size.

Solid Keurig. No bells or whistles, also, no option to turn off the “auto off” feature, so you have to wait for it to heat up if you want to use it at different times through the day.

Machine does not get hot enough and coffee take bad

This is your work horse coffee maker. You even have some good color options. The controls are no fuss no miss. I can’t fault it.

Mhm yep this is the one. Mmmmmhmmmmmm. When i tell you this thing beats McDonald’s frappe well it doesnt but its good.

Good coffee maker,no hassle resetting a digital screen

Keurig is a great product. Color of the machine I thought was a bit different than the picture, more beige in tone. I could not begin my day without my cup of coffee!

The machine was bad right out of the box but problems were minor and could live with them. It wobbles and every time the brewer handle is opened or closed, it knocks the reservoir lid off. Stopped wobbling after putting a towel underneath and figured the lid problem would eventually wear itself down. Tossed my old one but then the electrical problems started. It powers up by itself after I turn it off, the add water warning works occasionally and causes the reservoir to empty and the machine struggles to find more water, and it dispenses odd quantities of brew. I select 8 oz but it brews almost 12. Good thing i got a protection plan. WRONG. If i want it fixed or replaced, I have to schedule an appointment to drop off then wait for who knows how long to get it back. I have to go out and buy a new coffeemaker to use in the meantime. I tried to speak to someone about the procedure but got nowhere. Just AI with it's limited choices of sceduling appointments, follow up, etc. What I wish they could do is just order a replacement for that I could pick up when I drop off this piece of junk. Since I have to buy another coffeemaker to use while I wait on repair or replacement, I'm just gonna trash this one and buy a non Keurig machine someplace else. The reason I bought the protection plan was because my last Keurig machine started giving me problems about 2 months after the manufacturer's warranty expired. Lessons learned: Stay away from Keurig (quality has been on a steep decline recently) and don't bother with protection plans unless you have a back up appliance to use while you wait for repair or replacement. Very expensive lessons that cost me $125

The only complaint that I have is that the point that punctures the bottom of the k cup is not doing it's job very well. You have to push it fast or push it down twice. I didn't have to do this with my old Keurig.

This Keurig was delivered to me on April 6, 2021 and it stopped working on April 12, 2021. Keurig coffee makers are junk.

The addition of the strong brew option lets you use pods with the larger settings without it tasting watered down.

Failed after one week. Worked OK until it didn’t … shut off one morning after making a few drops of coffee . Tried about every YouTube reset procedure without any luck. Also, the water reservoir is awkward to install and remove. Replaced it with the same model at Best Buy - - - maybe this second Keurig will work better, but I did get the extended warranty …

The device was open box. Fair condition . However o had to get it returned because it was brewing the coffee very watery. Tasted horrible

Purchased Keurig as a housewarming present. They are enjoying the fresh smell of coffee in the morning.

Bought this October 2020 works great until Today, got up to use as always and completely dead.