Customer Ratings & Reviews
- Model:
- 5000361470
- SKU:
- 6471632
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the K-Supreme Plus SMART Single Serve Coffee Maker for its ability to produce high-quality coffee and its ease of use. The WiFi compatibility and sleek design are also appreciated features. However, some customers have reported issues with the machine's reliability, brewing process, and pod recognition.
This summary was generated by AI based on customer reviews.
Nice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best Keurig you can get for your home.
I would recommend this to a friendGreat Tasting Coffee but has issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been using the new Keurig for a while now. Everything was great then all of a sudden I keep getting the machine asking to add water. This is while the water dispenser is completely full. I can open and close the lid snd hear water pumping in but it still says to add water. its really frustrating. I need to return it but there’s none in stock locally. 
No, I would not recommend this to a friendK-supreme by DrD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality and stylish, looks great in my new kitchen
I would recommend this to a friendKeurig K Supreme
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product by Keurig. Love the blue tooth option
I would recommend this to a friend- Cons mentioned:Brewing
Do not buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept rebooting after turning on, couldn’t brew at all Complete waste of time and money
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not the experience we want you to have with your K-Supreme Plus SMART coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
- Pros mentioned:Ease of use
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and looks great in coffee bar area, love it auto brews to what ever coffee you are using
I would recommend this to a friend - Pros mentioned:Coffee quality
Coffee
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had curious since they 1st came out this one is by far the best 1 excellent coffee no waiting very efficient
I would recommend this to a friend Save the money and buy a non-smart
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not like to stay connected to the web. Smart function is nice but will not stay connected to the web
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to hear that you have experienced issues connecting your K-Supreme Plus SMART coffee maker to WiFi. If you still require assistance, please give our Consumer Care team a try by calling 866-901-2739. We will be more than happy to help.
- Pros mentioned:Ease of use
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and the app makes it easier to get a cup of coffee stsrted before getting out of bed.
I would recommend this to a friend - Cons mentioned:Reliability
Buy Something Else
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this on 5/21/23 at my local Best Buy. On 11/24/23 Keurig just processed my 3rd replacement unit due to failures. Absolute joke of a coffe maker. At over $200, this thing should last YEARS.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to hear about the issues you have faced. We really wouldn't expect this from one of our products and we'd love the opportunity to look into this further for you. Please call our Consumer Care team at 866-901-2739. We are here to help!
Kerig Overpriced Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My particular unit failed to operate directly out of the box. I got an error code of “11” directing the need for more water. However, the reservoir was completely full. After trying a number of actions to fix the “error”, my daughter was able to get it to brew a cup. The next morning I was able to brew a cup also, then Shazam error code 11 resurfaced again with a full tank. Trying to get ahold of Kerig has become my “Mission Impossible”. OBTW, Kerig has this currently at $100 less than retailers including my beloved BB.
No, I would not recommend this to a friend- Cons mentioned:Reliability
don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a fan of Keurig for many years. I purchased this for my Condo and it stopped working within a year of purchase
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. As you are aware, our coffee makers come with a one year warranty. However, if a year has passed and your coffee maker should have issues, we would ask you to reach out via our Customer Care line at 866-901-2739. We are here to help!
A good buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An upgrade from the previous model. Different settings for pods. The only drawback is descaling is required more often than the previous model
I would recommend this to a friendDefective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine ran great for 45 days until this morning at 5am when it made a loud bang and reported an error on the screen. Now it is completley dead and nothing displays on the screen.
No, I would not recommend this to a friendKeurig not so smart
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have got a regular Keurig and these smart things are not as smart as you think! only worked on a schedule for about 2 weeks with Alexa now it's just a a push button as it's the only way it will work! I have a lot of smart things in my house this isn't one of them
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review Rose. We are sorry to hear that you're disappointed in your purchase. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the K-Supreme Plus SMART coffee maker. We would love to find a resolution that suits your needs. Please call our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you. We look forward to your call.
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good! Wife loves it and makes things easier for her
I would recommend this to a friendBurned out in 3 month - trash
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of trash. Burned out in 3 months. Painful dealing w Keurig support. You don't need wifi to making coffee! Just make a machine that consistently works like your previous 2012 versions.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello and thank you for your review. We apologize that the K-Supreme Plus Smart coffee maker did not meet your expectations. If you are willing to give us another chance to assist you, please contact our Consumer Care team at 866-901-2739. We would love to find a resolution that suits your needs.
Love this machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine works great and the fact that i can change the temperature is great.
I would recommend this to a friendBrand response from Keurig Care
Posted .Thank you so much for your review and feedback. We are so glad to hear you are enjoying the K-Supreme Plus SMART coffee maker and that you would recommend this product. We would love to earn a 5 star rating, so if we can improve your experience, or if you have any questions, please feel free to give us a call at 866-901-2739.
Coffee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 weeks so we returned for a refund
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We understand your frustrations and are sorry to hear you returned your K-Supreme Plus coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
- Pros mentioned:Ease of use
Brand New Machine doesn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this machine. I got it a couple of days ago. Followed the steps for 1st brew. Plugged it up and clicked to do a cleaning brew. I received an error code 9 and then it went dead. I can't get it to come on. I've unplugged it for a few minutes and it still doesn't come on
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for reviewing your K-Supreme Plus SMART coffee maker. We are very sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!