Customer Ratings & Reviews
- Model:
- 5000361470
- SKU:
- 6471632
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the K-Supreme Plus SMART Single Serve Coffee Maker for its ability to produce high-quality coffee and its ease of use. The WiFi compatibility and sleek design are also appreciated features. However, some customers have reported issues with the machine's reliability, brewing process, and pod recognition.
This summary was generated by AI based on customer reviews.
Modern Keurigs are fragile.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is awesome, they’ve replaced my newer models a few times now. This last one broke in just over a year. I will say, when it works its amazing. Much better tasting than older models due to the new mixing system. Its just a bit concerning to go through them so fast.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
- Pros mentioned:Coffee quality, Noise level
Real quality machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best coffee machine we ever bought. It’s fast quite and coffee is delicious
I would recommend this to a friendBrand response from Keurig Care
Posted .Thanks for the kind words. We're glad to hear about how much you are enjoying your K-Supreme Plus SMART coffee maker!
- Pros mentioned:Coffee quality
amazing coffee
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes amazing coffee just wish it was hotter and would connect to my wifi.
I would recommend this to a friendBrand response from Keurig Care
Posted .Thank you for taking the time to share your feedback and review with us. The behavior you've described in your review is not typical of the K-Supreme Plus SMART coffee maker and our team will be happy to assist you! Please don't hesitate to reach out to us at at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call!
- Pros mentioned:Wifi compatibility
Keurig Smart Coffeemaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Coffeemaker..love that i can connect to google so my coffee is hot when im ready
I would recommend this to a friendBrand response from Keurig Care
Posted .Thank you for sharing this! We’re so glad to hear that you’re enjoying your new K-Supreme Plus SMART coffee maker. Happy Brewing!
- Cons mentioned:Reliability
3 quit working in less than a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got one for christmas in 2023. My 3rd one just quit working. Gets an error code and wont function. No way to fix it. Ive always used a filter, the correct water, and cleaned according to manufacturer's instructions, even though it never actually notified me to clean it. The first one I had for 6 mos and i drink about 5 cups a day. It should've told me to descale at least once. These are junk!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to hear about the issues you have faced Joanne. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Great coffee maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very practical and modern, I liked that I can program it with my cell phone
I would recommend this to a friendBrand response from Keurig Care
Posted .Thank you so much for your kind words Jose. We are so happy you are loving your K-Supreme Plus SMART coffee maker. Enjoy!
Keurig not so smart brewer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This keurig makes ok coffee. It does not work with Alexa. Keurig tech support is totally useless. They can’t get this brewer to work with Alexa either. I would recommend this brewer for making coffee only, not for what they say it’s supposed to do.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review and feedback Susan. We're sorry to hear that you are disappointed with your K-Supreme Plus SMART coffee maker, and your experience with Keurig Consumer Care. We pride ourselves on providing excellent customer service, and would love another opportunity to assist you. Please reach out to us at 866-901-2739.
- Cons mentioned:Reliability
Stay Away from this product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a day before Christmas for my wife and it hasn’t even been 30 days and the machine already went out did some research a lot of people have had issues with this model already even older models I’m hearing people replaced this 3 times already thank god it’s under warranty but for $289 I expect longer usage so I’m preparing to replace it again in the next month or so please get it together keurig.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to hear about the issues you have faced Kenyana. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
- Cons mentioned:Pod recognition
Avoid this model
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The features don’t match the performance. 2 failed units within 60 days. Won’t recognize pods, insert a new pod it won’t brew telling you the pod is used. Using the app, it over dispenses the amount of water requested. Over engineered and under performer. Not worth the $$$
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello and thank you for your review and feedback. We're sorry to hear that you're disappointed in your purchase of your K-Supreme SMART coffee maker. This is certainly not the experience we want you to have and we will be happy to assist you. At your earliest convenience, please contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm EST, and can be reached at 866-901-2739. We look forward to your call!
just ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this BUT i only had it for a year and its already broken. not all the water pumps out. Alot of money I paid for this. it still makes coffee but some of the hot water drains back
No, I would not recommend this to a friendWorst one yet!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.About to return my second one of these. Absolutely awful… would not turn on after three weeks(-#1). Replaced it, now this one will not connect to WiFi…. 1.5 hrs with help desk.. I’m done
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review and feedback Leanne. We're sorry to hear that you are disappointed with your K-Supreme Plus SMART coffee maker, and your experience with Keurig Consumer Care. We pride ourselves on providing excellent customer service, and would love another opportunity to assist you. Please reach out to us at 866-901-2739.