Customer Ratings & Reviews
- Model:
- 5000350798
- SKU:
- 6413551
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent coffee quality, ease of use, and convenient size of the K Supreme Single Serve K-Cup Pod Coffee Maker. Many appreciate its quiet operation and sleek design. However, some users point out the need for regular descaling and express concerns about the price and short power cord. A few also comment on the machine's relatively light weight.
This summary was generated by AI based on customer reviews.
New Keurig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is our first single cup coffee maker & we are enjoying it
I would recommend this to a friend- Pros mentioned:Coffee quality
Known issue - dies after descaling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had one for just over a year and it died after descaling... Go figure, the warranty is for 1 year... It appears to be a known issue with the Supreme line, that the temperature sensor trips because of a faulty descaling program. In a nutshell, the unit will run the descaling until the water tank is empty, and will pump air into the heating element, causing it to overheat. This triggers the temp sensor to trigger. No fix without tearing the unit apart. So either A: stop the descaling process early and don't let the tank go dry, or B: get a Nespresso unit and enjoy some better coffee, and (so far) a better machine.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review. We're sorry to hear that this has been your experience! We are confident in our quality and stand behind all of our products. While our warranty for Keurig brewers is for one year from the purchase date, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. We are always working to find a resolution that best suits our customers' needs. Please don't hesitate to give us a call at 866-901-2739.
- Pros mentioned:Coffee quality
Good while it lasts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine lasted 6 mos. Very good coffee though. My Elite has worked 3 yrs now off and on. Highly recommend the BB warranty or opting for different type or brand of k cup machine. Kitchen aid or similar will be my next brand…
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry that your coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739 so we can assist you with this issue.
Broke after three brews
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after three uses. I haven’t contacted Keurig yet, so I hope they will take care of it for me.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme coffee maker. Thank you for reaching out!
Coffee maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit only worked for 2 weeks and had to return it.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We understand your frustrations and are sorry to hear you returned your K-Supreme coffee maker John. If you ever need assistance with any of our products, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Stopped working within a week
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.(I accidentally left the same review for the K-Supreme Plus. The review was meant for this K-Supreme) I was so excited to purchase my first Keurig. I got it on 11/2 and it is now 11/10 and it stopped working! I pressed the options I wanted to use, it sputterd and gave off a little smoke, a drip of coffee came out and the controls went dark. That was at 5:30 this morning and it hasn't turned back on since! I spent a lot of money for this machine for it to conk out within 10 days of use...smh. Now I'm torn btwn returning it and getting a replacement like customer service recommended, or just completely getting my money back...smh
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We would like to help with that. Could you please call us at 866-901-2739? Our Customer Care team will troubleshoot this issue for you.
Died after 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I owned this for approximately six months before it just died on me yesterday. The only positive thing about this was how quick it would start brewing, but that is it. I never accurately distributed the correct amount of water. It was always around 2 oz. less than what it should have been. Sometimes it would overflow the pods or reusable pods and make a mess in the area where the pods go. It was kept clean and descaled and just always seemed to have issues. Keurig products just aren't what they used to be.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not the experience we want you to have with your K-Supreme coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
No auto-on??? Really?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was about to hit the “buy” button and then looked for a clock with auto-on feature. Guess what? Its not there. Just like with their super awesome latte machine, there is no clock! No auto-on… unbelievable. Waking up, staggering to the machine, switching it on and waiting for the water to heat up sounds like the least-convenient thing that I can imagine. Keurig. Please add auto-on to all of your machines. Its the smart thing to do, and it’ll cost you a whole $5 in production.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review and feedback. We will be sure to pass along your comments to the appropriate team.