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Customer Ratings & Reviews

$1,259.99

Customer reviews

Rating 3.7 out of 5 stars with 67 reviews

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Rating by feature

  • Performance

    Rating 4.0 out of 5 stars

  • Cook Settings

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

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67%would recommend to a friend

Customers are saying

Customers value the product's excellent overall performance, particularly highlighting the effectiveness of its air fry and reheat settings. They also appreciate its sleek design, which seamlessly integrates with other appliances, and find it easy to use despite offering a wide array of features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 67 reviews
  • Pros mentioned:
    Air fry

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product! We had a plain microwave and other appliances now we just need one.

    I would recommend this to a friend
  • Pros mentioned:
    Air fry

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaces about 4 additional appliances in my kitchen. There is a learning curve but well worth the time.

    I would recommend this to a friend
  • Pros mentioned:
    Air fry

    Rated 5 out of 5 stars

    Super microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave and it does everything Even toasts tried it on bagels this morning

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    “No turntable” is not a feature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first got it I wondered what new technology they were using to heat food well without a turntable. Turns out, none! They just didn’t add one. Food comes out with hot spots and cold spots, popcorn bags are half popped while also burnt, I have to manually turn the food every 30 seconds, soup boils in tiny spots as it cooks. Additionally, the app requires precise location access to connect to the device, the interface is laggy, and the menu is unintuitive. But hey, I guess it doubles as an air fryer.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      We sincerely regret to learn of your concern and the negative experience you encountered. As a manufacturer, we produce a diverse range of models with various features and accessory designs to accommodate the varied requirements of our customers. We apologize if a specific operating characteristic or feature has proven unsatisfactory and for any resulting inconvenience. We greatly appreciate you providing this valuable feedback. KitchenAidBrand

  • Pros mentioned:
    Air fry

    Rated 5 out of 5 stars

    Kitchen Aid Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appliance is absolutely wonderful, it is a very good investment, thankyou Kitchen Aid!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service i ever had best appliances u ever seen! An best service all around

    I would recommend this to a friend
  • Pros mentioned:
    Air fry

    Rated 5 out of 5 stars

    Love our New Microwave Convection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new kitchen appliance. The airfry setting with that big basket is wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best works great, couldnt ask for any thing better

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worked for less than two months

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well at first. Then a series of issues: clock time lag, power, door would not shut. Finally door shuts with errors preventing use of microwave. Hopefully, the replacement works better. We will see.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    One of the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has more setting than I will ever use. Great Microwave

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    older versions were much better

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a Kitchen Aid before with the rotating table inside, much better, this heats inconsistent and takes much longer. Looks great that about all

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello! We are sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm EST. They will be better able to assist you. KitchenAidBrand

  • Rated 2 out of 5 stars

    Door issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after 1 month. Replacement part will not arrive for 2 months . Major design flaw..

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are having with your Microwave and would like to speak with you further to see how we can help.
      Please contact us directly via:
      Facebook at https://tinyurl.com/KitchenAid-Facebook
      Instagram at https://tinyurl.com/KitchenAid-Instagram
      We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Air fry

    Rated 1 out of 5 stars

    All good except microwave

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes 10 minutes to make microwave popcorn. If this were only an oven and air fryer then it would be 4 stars but the microwave portion doesn’t work at all.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Microwave and would like to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Highly Recommend this KitchenAid Microwave/Oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with this microwave oven. The style and the fit are perfect. We highly recommend this product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unreliable!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All "Cook" Functions fluctuate more than 25% in temperature higher and lower than the set temp. 4 Service calls and countless replacement parts the manufacturer's answer...... "That's the way ovens work!" So set it at 350 and Whirlpool is ok with 425! What a disappointment and waste of money.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Microwave and would like to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 1 out of 5 stars

    Terrible Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No turntable reset does not work not a true microwave

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Microwave and would like to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is pretty messed up lately. They sold this item with missing parts 3 times across 2 stores to me and for returns i needed to bring this really heavy item back to the store. Talked to store manager but it turns out the way items are evaluated for sell is pretty much broken on Geek Squad side. Geek Squad is very inefficient and wrong.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Microwave and would like to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 1 out of 5 stars

    Go somewhere else .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a return item . Called before going to store after purchasing over the phone and when I arrived it was missing parts and scratched. Manager never even acknowledged the situation. Will never buy from Best Buy again . Terrible management .

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Rated 1 out of 5 stars

    Bracket incorrect

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it in an open box in excellent condition, where it is supposed to come with all its original parts and the correct support bracket did not come, now we cannot install it.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No user’s manual available and no one to help Called for help

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Microwave and would like to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand