Customer Ratings & Reviews

Just purchase this appliance 3 months ago and it stopped working. Does not warm up anything anymore. This is quite the disappointment after spending 1,400 $$ for it.

Had it for 1 year six month and it died. Spent $1k on it.

The microwave functions fine, no better or worse. Generally looks good. But, what bothers me and therefore makes me not want to recommend this is. 1. There is no freaking timer on this. There is a timer for cooking, but if you want a timer for general use in the kitchen it is not available on this microwave. The product description isn't clear because it says it comes with a timer, but this is only for cooking. 2. The kitchenmaid logo on the front of the microwave is large and obnoxious. Gaudy. My micro is placed above my coffee maker so maybe it's noticeable because the logo is a little below eye level. If you don't need a timer and the gaudy logo doesn't bother you, this functions fine.

Matches the rest of our kitchen and seems very well built, as KitchenAid always is. But, look closely, this microwave has no keypad at all. Everyone knows how to run a microwave. Not this one. I think they went overboard with the pre-programming. Maybe I'll feel differently after using it a while.

I spent a lot of time researching microwaves before buying the 2014 model. I mean weeks and months. I went with this microwave because there weren't any bad reviews and since it was so pricey and came with a five year warranty on its electrical and touch control parts, I felt there was a great chance this would last. It didn't. The fuse went out before two years were up related to the force of the door being closed. (As you can tell, the door closes upward and not sideways causing it to exert force when it closes). So I went through the kitchen aid warranty to get a service representative. I paid 85$ for them to assess it and give me a quote. I told him we were under warranty still for the electrical. He said that fuses weren't covered under electrical. And so the two safety switches and thermostat (which automatically go out when the fuse breaks according to the rep.), and fuse plus labor came to 480.62. Not worth it. What warranty?

As everyone says very stylish, but this replaced a $150 microwave and I find it has nowhere near the power of the $150 old microwave. For the money, it is not worth it

Good choice of food options and settings, good capacity.

Display went out twice in a span of four years. And it cost $250 to get fixed. When a display goes out multiple of times there is something wrong. Be warned!

You have to take the microwave out of the wall, and almost completely dissassemble it to change the light bulb. That fact alone disqualified this unit from being acceptable. Do not buy it.

I truly appreciate the service I revived in ordering this microwave it was not available at any other vendor. It arrived as promised and it is excellent.

When the halogen bulb eventually dies, you will need to completely remove this from the wall and disassemble the microwave in order to change the bulb. This is an unacceptable design flaw.

I only wanted one feature in my microwave: silence. $1100 later I can't turn the infernal "tones" off so the microwave bleats at me every time I touch it. It says the tones can be turned off but it doesn't say how. Infuriating.