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Customer Ratings & Reviews

KitchenAid - 1.5 Cu. Ft. Convection Microwave with Sensor Cooking and Grilling - Black stainless steel-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 36 reviews

83%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 36 Reviews
  • Rating: 2 out of 5 stars

    Severely Disappointing

    Posted
    JDSmith
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    You would not think the difference between a 1100 watt and 1000 watt oven would make a huge difference. We went with this smaller model (our last kitchen had a 2016 Kitchenaid remodel also, and featured an 1100 watt unit) because it fit the space better in our kitchen. It takes so much more time to cook, as in 20-30% more time. I used to zap a dinner plate in 90 seconds, now takes 2 and a half minutes. The auto defrost is not adjustable, just enter a weight and it goes, and leaves a lot to be desired. Steam function is not as refined as their larger model, either. If I could do it over again, I would never buy this model.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hello JDSmith, thank you for your review. We sincerely apologize for the concerns with your Microwave and would like to look further into this for you. Please feel free to reach out to us directly 1- 800-253-1301, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidUSA. We look forward to speaking with you. KitchenAidBrand

  • Rating: 2 out of 5 stars

    Big disappointment

    Posted
    Georgia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this microwave because my previous microwave stopped running after almost 16 years, it was a Kitchen Aid and I loved it. This new model is poorly designed. The push button to open the door must be pushed so hard, the microwave moves back and sideways on the counter, it won't stay put. The old one had a handle, it was easy to open. The letters on the control panel are smaller and hard to read (I could read letters on my old one without glasses, not with this one). The lack of a handle means you can burn yourself because the door gets hot when using the convection feature. Never had that problem with the old one! Wish I could bring my old one back to life.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Georgia, we are terribly sorry to hear that you are unhappy with the design of your KitchenAid® Microwave. We appreciate your feedback and we will be sure to document your comments in the appropriate manner. KitchenAidBrand

  • Rating: 1 out of 5 stars

    Paint Peeling off the wall

    Posted
    NKeil
    • My Best Buy® Member

    Purchased 10/24/14 The paint has been peeling away from the side of the microwave! DEFECT!!!! This paint is peeling away from the top of the microwave near the vent holes. A place that rarely gets touched! It has not been scratched. THIS IS A MANUFACTURER'S DEFECT! KitchenAid/Whirlpool's response: We recommend you don't use it! Throw it away. KitchenAid/Whirlpool refuse to offer any assistance with their defective microwave! I recommend you not buy a KitchenAid/Whirlpool microwaves.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Matching New Black stainless is complimentary.

    Posted
    Poppy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    To purchase this Black Stainless Microwave it is only online in my area We bought the suite elsewhere and everything matches. It’s too expensive for a microwave! Not impressed with the materials that seem cheaper. Our other microwave was still working and over 29 years old from Montgomery Wards and couldn’t handle the popcorn. We loved the convection that we had before, so this was a preference and the countertop. The Kitchen Aid is much more quiet and not as heavy. The electrical cord is too short for placing it elsewhere, but the countertop.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't go here! The panel is the worst ever!

    Posted
    justmoved
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have had Microwaves since the 80's so I have a history. This KitchenAid was the worst panel to use or to even understand. As my Home Advisor even said, it took 7 steps just to do a timed defrost because that was not automatic. I had this microwave for 3 weeks and it was 3 weeks too long!! I replaced it with a GE Profile and I am perfectly happy: larger inside; timed defrost; express cook; easy to read/understand, etc.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hello justmoved, thank you for your review. We sincerely apologize for the concerns with your Microwave and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating: 1 out of 5 stars

    Poorly Manufactured

    Posted
    BruceB
    • My Best Buy® Elite Member

    You would expect that a microwave that lists for $609 it would be well constructed. This unit is not. When unpacking, I noticed a square piece of cardboard on the interior side wall. I suspected it was some packaging for shipping and removed it exposing a large intake vent. The flimsy cardboard piece is indeed an integral part of the product. After successfully installing using the $100+ trim kit, I tested the unit. The convection fan was so poorly aligned that it grinded against its housing. Kithenaid support was very unhelpful so now I get to uninstall and return to BB.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    KitchenAid - 1.5 Cu. Ft. Convection Microwave

    Posted
    Redlynn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    "Great Microwave", I baked a cassorle in one hour , turned out great! This Mircrowave is well worth the purchase! Please Note, If your placing this microwave into a 30" Wide x 34.50 tall base cabinet it will work as long as you dont have a large bottom drawer like we do. I will be returning the trim kit that was purchased seperately and will have to custom build a frame. Other than the trim kit not working out, the Microwave awesome & has many different options.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just what I wanted

    Posted
    Waiting
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have installed the microwave as a built in. The trim kit I ordered with it did not fit at all. I am using the old one that came with my Maytag micowave. Good luck finding the right trim in black stainless. I am very pleased with the microwave oven. I purchased this product because of the convection oven feature and that because it's a countertop microwave oven that I could install as a built in like my previous microwave. I have not used the convection oven feature because I have not read the instructions in the manual yet. Looking forward to testing it out.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect fit for replacement of old built in microw

    Posted
    CaptDavid
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The oven has been in place for 3 weeks. My wife wanted a convection oven to replace our old microwave. Mainly due to the fact that our commercial oven takes so long to warm up, so far this has surpassed our expectations.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    American Made Perfection

    Posted
    Lancelot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    You could hear our old one clear across the house. This one is silent. Whether microwaving or using convection over the past year this microwave has performed perfectly. Highly recommended.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Epic find...

    Posted
    rarmsr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The KitchenAid counter top microwave is awesome. Not only does it microwave, it roasts too! It has lots of capacity, versatile, easy to use and performs very well. It's a really solid product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    love all of the instant keys

    Posted
    handyandy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Great microwave, this is one of many kitchen aid products we own. Will continue to buy this brand, does not disappoint. Bought this for a work space & have no issues or complaints.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent for high tech and low tech cooking!

    Posted
    Sheara
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Love Kitchen Aid Microwave Convection Ovens. This one has a grill and it cooks like a dream. Bakes evenly and efficiently. Just wish you would have offered it in white instead of black!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best convection microwave ever

    Posted
    Jamen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It would be nice if it was bigger. But I love the stainless steel I love the baking cooking the grilling the microwave it's quiet it's beautiful it's a great oven / microwave.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Wish it were larger inside.

    Posted
    thorns
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I wish the oven were larger inside but this was the largest we could get with convection, a feature I love, because it means I have a 2 oven kitchen during heavy bake times.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Beautiful!

    Posted
    Bonna
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is an excellent little microwave/convection oven. Please be aware that the unit is smaller in size in comparison to other countertop microwaves. Dish size has to be considered when using this unit.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great microwave

    Posted
    Eibr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The microwave works great the only issues is fingerprints and after about a month the bottom where the numbers are is starting to peel off

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quiet and Efficient

    Posted
    OldSchool
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We replaced a relatively new microwave with this KitchenAid. It is much quieter and functions very well. The controls are understandable and easy to use.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good

    Posted
    GoConnecticut
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Does it’s job.. I kind of find it expensive for the features. I am hoping that it will hold up for 10+ years as it’s kitchen aid

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice looking and easy to use but

    Posted
    antenna
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Oven has a nice appearance and is easy to use. But the "convection" part is questionable. So be careful if you are expecting "real" convection performance.

    I would recommend this to a friend