Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $599.99

Customer reviews

Rating 3.6 out of 5 stars with 70 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

63%
would recommend
to a friend
Page 1 Showing 1-20 of 70 reviews
  • Rated 3 out of 5 stars

    I expect more from KitchenAid

    |
    |
    Posted .

    This microwave looks great and works well. Only drawback is the lifespan of this appliance. This is the THIRD one I have replaced in the past 6 years. We use ours every day and the longest one has lasted has been slightly over two years. I would expect more from a KitchenAid at this price but matches our other appliances.

    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Works well but disappointed with touchpad quality

    |
    |
    Posted .
    Owned for 3 months when reviewed.

    Needed a microwave to fit into the 24" cabinet space to replace an older Kitchen Aid that was rustsing out in the back. Because KA is typically good quality, we decided to stick with the KA. It is powerful, the motor is quieter than the older model. It performs the functions it should and I liked that the options were very similar to my older model. However, after about a month, the keypad started forming bubbles on the numbers which are used most often...just like so many reviews complained about. This is extremely disappointing for a $500 microwave and not at all what I would expect from Kitchen Aid. Shame on me for not listening to the reviews. Unfortunately, I didn't have much choice given the space I was working with...wish I would have purchased the $100 GE and saved my money.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Kitchen Aid

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    So it works well and it fit our old kitchen aid frame. New model looks basically the same.

    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Not what we expected.

    |
    |
    Posted .

    Feels cheap, I hope it lasts! I thought Kitchen Aid microwave would be better. The show room did not have a model to look at before we bought it.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Replacement

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    All is on good working order. No issues to report.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Works well

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    We had a KitchenAid microwave in the house before and all of our other appliances are KitchenAid, so it narrowed it right down when the old one died. (It lasted 12 years). It was also a built in, so we pretty much had to buy the same size, and this is the one that fit the bill. I guess not much has changed in the last 12 years, as it is very similar. I will say it is quieter than the previous one. the buttons seem like you have to push them a bit harder, and when you use the timer it says "end" when done and you have to hit the cancel button to clear it and get the time to show again. Minor, yes, but a bit annoying. Other than that, it works quite well.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New KitchenAid Appliances

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    Received it very quickly, have not used it yet why I gave it 4 stars.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    for the money, a bit of a disappointment

    |
    |
    Posted .

    smaller and louder than the original kitchen aid microwave that this replaced. but we felt we needed to stick with kitchen aid for the uniformity of our kitchen appliance set. also, be careful to order the correct trim kit. our salesperson ordered one that was too large given the dimensions provided.

    No, I would not recommend this to a friend
  • Features

    Cook Settings
    3 out of 5
     
     
     
     
     
    Performance
    4 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Broken Door Button - No Help

    |
    |
    Posted .
    Owned for 1.5 years when reviewed.

    You expect a lot more from a "Topline" product and that is what you pay for. This Kitchen Aid Microwave never really performed like a top end product. Then two years of owning the plastic door button product. Kitchen Aid 3rd party parts staff said this is no replacement part. Kitchen Aid customer service said they can not service it and will give no credit. Last time I buy a Kitchen Aid product.

    Features

    Cook Settings
    3 out of 5
     
     
     
     
     
    Performance
    4 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello SMDude, thank you for your review. We sincerely apologize for the concerns with your Microwave and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Works well. A bit hot though

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    I replaces a sharp microwave that had worked great for 16 years. I can only get certain microwaves, as the hole for it is small. I have noticed the sensor cook tends to run hot and long. therefore, food comes out burnt sometimes. Also, the tone at the end has all but muted. it is so soft, I cannot hear it unless I am standing right on top of it.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Junk

    |
    |
    Posted .
    Owned for 7 months when reviewed.

    Spent more on this microwave to match my other appliances, it only lasted about 14 months, it would run but not heat the food. Contacted kitchenaid and told me they couldn't do anything for me because I was 2 months past warranty. For this kind of money I would expect it to last a lot longer.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Erica, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Different

    |
    |
    Posted .
    Owned for 3 months when reviewed.

    This was decent, but not what we wanted from the beginning. It’s ok and works well. We just weren’t happy with it.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Disappointed

    |
    |
    Posted .
    Owned for 2 months when reviewed.

    The cover inlet broke right away. The price we paid is not commensurate to the parts. We are glad KitchenAid replaced it with a brand new microwave.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Solid Microwave

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    We replaced all our 15-year old KitchenAid appliances with new models. While this microwave is expensive, I am impressed with the quality of it so far. Hope this microwave as well as the other KitchenAid appliances we bought for our kitchen lasts for 15 years.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Happy with it so far

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Overall it works as expected. It doesn't seem to splatter food like my prior one, so no cleanup req'd yet. It has steam detection so various reheat cycles are provided. Read up on the cycles to use it most effectively.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Two bad microwaves!

    |
    |
    Posted .
    Owned for 3 months when reviewed.

    We bought this as a replacement for the same make/model microwave the builder put in our house. It was a bee house the the original microwave failed after about two years. So we bought the same microwave, which is incredibly expensive as a replacement. The replacement lasted a whole three months and it broke. I’d stay away from this make and model! Certainly not Best Buy’s fault by any means. One would think you could trust Kitchen Aid but maybe just not their microwaves.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Scribsdf, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Does the trick (replacing another Kitchen Aid MW)

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    It is a microwave. Nothing out of this world. But it was the best option (price/benefit). I also got the trim kit to make it look slicker.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s a lot of oven in a comfort pack space

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    I wish it had regular handle and open rather than the push button and also that the door opened greater than 90°

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Hot ! Yes ! Right Away

    |
    |
    Posted .
    Owned for 10 months when reviewed.

    I have kitchenaid appliances all over my kitchen. This is not only a beautiful looking microwave but is very efficient. It heats up right away!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Big Disappointment

    |
    |
    Posted .

    Arrived with broken styrofoam packaging and a broken turntable support. Microwave larger than advertised dimensions and does not fit in our under cabinet self. To use on the counter the metal/plastic feet cause it to slide all over the place. Have to push command buttons repeatedly to use. Kitchenaid no help at all. Am looking for rubber replacement feet.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      whippet8, we thank you for your review and are sorry to hear of the concerns you're having with your KitchenAid® Microwave. We would like to look further into this for you. Please email us at NAR_Customer_Solutions@KitchenAid.com with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please include a brief description of your concerns in your email. KitchenAidBrand

Shopping Assistant
Best Buy Home Expert helps two customers with a gas oven range.

Consult with a Home Expert for free.