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Customer Ratings & Reviews

$2,609.99

Customer reviews

Rating 4.3 out of 5 stars with 1102 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers express satisfaction with the counter-depth design, French door style, and overall design of the 20.0 Cu. Ft. Counter-Depth French Door Refrigerator. However, some customers have concerns about the small freezer size and the loud noise it makes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,102 reviews
  • Pros mentioned:
    Water dispenser

    Rated 4 out of 5 stars

    KA counter depth fridge replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to see ice cubes again after dark times with Samsung refrigerator. Overall appearance is sharp but the feel and sturdiness of the doors and freezer is below average.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 4 out of 5 stars

    20 Cu. Ft. Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    USA made-fabulous! It is very roomy for the refrigerator part but the freezer baskets should be a deep shelf because it is a waste of space with wire baskets. You cannot fit a lot of items in them.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 4 out of 5 stars

    Just ok.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just Ok refrigerator. Water dispenser leaks. Freezer bottom has ice buildup but can’t figure out why. Otherwise cools properly.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Kitchenaid Counter Depth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as my 3 yr old Samsung was a lemon and got a refund. It is ok, not real stainless steel. Is also darker inside and could use more lighting. The water inside is cumbersome as it takes two hands to fill anything but does flow fast. I’ve only had it a few weeks and it works fine , makes a few odd noises. Not as well designed as the Samsung but hopefully works keeping my food cold. The bins in the freezer aren’t solid and you can’t store much food but is fine for two of us. A separate middle drawer would have been better as you have to open both doors to access it. All obvious when you look at it but I had limited choices that would work in my kitchen. Also is not true counter depth but i knew that. Best Buy salespeople are great to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best fridge you'll ever buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 2nd kichenaide fridge like this one. The last house sold and with it went the fridge, they wanted it!! We then Had to return a Samsung after having it for a few days realizing there is no comparison to the kitchenaide. so exchanged it, best buy is excellent with exchanges. This fridge is super cold. This fridge is beautiful you get what you pay for 5 stars. It is the classiest cleanest looking chef style high end restaurant refridgerator on the market for this price .

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 4 out of 5 stars

    Great quality for the price...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm enjoying my refrigerator, it's just right for me... I love the way it cools, freezes, the ice maker location, just everything about it. It's also my first French door with bottom freezer, should have gotten one long time ago... SUPER PLEASED!

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth
    Cons mentioned:
    Freezer size

    Rated 3 out of 5 stars

    Freezer is small and hard to reach

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality fridge in terms of maintain food and keeping items cool. I like the counter depth. Just the freezer is too small, hard to bend down and reach. I should have gotten a side by side fridge.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Appreciate Best Buy’s weekend operations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying the new fridge. The counter depth model complemented our space. Our old fridge clunked out on a Saturday and we really appreciated that Best Buy had this model on hand. We did check every appliance store in the area. So we decided to buy a complete suite from Best Buy because they could supply the fridge immediately. THANK YOU!!! BEST BUY

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    So far, so good! :)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had limited options that would fit the existing space and this made the cut! It fit perfectly, better than I anticipated! So far this refrigerator is great! It has plenty of space, a good layout and looks good, too!

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Our New Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits perfectly in our kitchen and it has a very nice water dispenser inside the door. Happy with the purchase!

    I would recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a real disappointment. The replacement for a 17-year-old KitchenAid counter depth side by side that I had been very happy with but it was just done. This one is smaller and the freezer is ridiculous. The unit also makes weird sounds that are apparently the fluid circulating.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Refrigerator and would like to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    A pretty refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a pretty refrigerator. It’s clean and easy to see everything. I really like the handles. So many refrigerators today have flimsy aluminum ones. These feel substantial.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 4 out of 5 stars

    Great fridge, just small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love this fridge, but didn’t realize when getting a counter depth how small it would be. Maybe I have too much food? Both freezer and fridge seem small. Love how it’s all organized. Love the wine rack. I’m just going to have to organize better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice refrig! So far, very good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appliance fits right in (we ordered stainless) with all of out others-- which are not Kitchen Aid. We had a Kitchen Aid refrigerator at another property and were quite pleased overall so when it came time to replace our old (maybe 28 years old!) GE Monogram, we did not want to go down that road again (extremely expensive for repairs!) so the Kitchen Aid was selected and is very nice. Quiet, neat (nice lines) and works well in our house.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Elegant Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than I expected. It DOES have a water dispenser. You have to look inside to see it. On the left side, somewhat hidden by the door. I particularly like the organization. The shelves are designed well, the interior is very light, and it's easy to see what's in it. I don't miss having extra "stuff" on the outside of the door. Great buy.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 4 out of 5 stars

    Beautiful, nice features, but tight quarters

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks fantastic. Love the top refrigerator, the filtered water and ice, the temperature readouts. But the freezer is tight quarters and much smaller than my old freezer on a 20.3 cu ft refrigerator. Be sure that you can adjust to such a cramped space before buying.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Water dispenser

    Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had our refrigerator about a Month. I love it. Very quiet, great ice maker too

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Beautiful modern refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying our new refrigerator. The size was perfect and we like the French doors and freezer doors. It's easy to keep clean and to change the positions of the shelves. Icemaker and water spout work well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Opens wide for access to all shelves and drawers.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator section is roomy enough for a small household, just two people here. Freezer section is quite small. Overall I am satisfied, we did our research before and we knew what we were purchasing.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Noise level

    Rated 5 out of 5 stars

    KitchenAid Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is well thought out in design. It operates quietly and efficiently.

    I would recommend this to a friend