Customer Ratings & Reviews

Drawers are a little hard to open and shut. Would be better if they were on wheels.

The end result- the new Kitchen Aid appliances- are all outstanding. The deliveries, not at all outstanding. I ordered the appliance in June, 2024 and at last, deliveries were completed in September, 2024. The first scheduled delivery didn’t happen, was cancelled but I didn’t know until I called OTT. The second delivery didn’t happen, but the delivery company said there was no one home at the delivery time. But, no motion recorded on either Ring camera. Two of the appliances were damaged, and when I contacted customer service in India, I was offered a $100 credit. Thanks but no thanks. My rule from now on, if I can’t pick it up, I don’t buy it from Best Buy. Overall, a long and frustrating experience. And, I missed two days of work waiting for deliveries that never showed up. Never again.

Easy to install and use. Although concerned about water in the fridge, family loves it and prefers to outside the fridge. Well organized and good use of space.

Same quality as our old fridge but fits space better.

Great appliance for a small kitchen. Water inside the door gives it a clean look.

Love the top refrigerator with the side by side doors. Excellent cooling. Lots of storage. No more bending down to find lost jars all the way in the back!

Good basic refrigerator with French doors that we love. Also after fighting with in door ice makers this model has ice maker in freezer where it belongs.

I love the design and the look of the fridge. I like the interior filtered water. I don't have to buy drinking water anymore since I have the installation guy run the water line.

Beautiful fridge, works well so far. I chose this fridge mainly for the its shallow depth.

Was going to purchase an LG but decided on the Kitchen due to design and overall look. I have had an LG before and honestly I like the Kitchen Aid better. Love this fridge

I read the reviews before purchasing this fridge, I bought it because it’s counter depth, and because the way it looks. I’m happy with my purchase. Now the not so positive side: the water drips, and I have to keep a paper towel where it falls; the door won’t close easily, you’ll have to push it. That would be the only bad things. Other than that, I love this fridge, clean looking in white, and worth the price.

Overall happy with the performance and simple design. Liked the water dispenser inside but my kid is complaining that the button is hard - also discovered that you have to use two hands (one to push the button, other to hold your glass) so that is a bit annoying. Icemaker made slightly smaller ice than our previous fridge and made it easy to fit into all our water bottles.

This refrigerator looks good in our kitchen and has a lot of room

Great looking, sleek design and well thought out features. Has separate humidity control for vegetables and fruit.

Kitchen Aid is good and it is a solid product. Best Buy person was helpful

We bought this refrigerator for our first house and loved it so we bought it again for our new house. Our second one is so much lower quality. The doors aren't properly aligned. The drawers never slid in and out easily. I should have complained at the beginning. Less than a year after purchase, something broke on the right drawer slide so the right drawer completely collapsed so that now the drawer is not held by anything and when it fell it cracked the top of the large drawer on the bottom. I in no way overloaded the drawers--I think the plastic is very low quality.

Needed a counter depth refrigerator and there weren't as many options (at any store). Priced right, good size. Has water line inside fridge, easy for kids to use. Some might miss the ice/water options on the outside. We don't. Just one less thing to break or spill on the floor. Very happy.

I've only had it for just over a week, but so far so good. The water dispenser on the inside is easy to use and is very cold. No issues to this point.

Best buy and KitchenAid both at the fault here. 1. Store and online store both show small shelfs have rubber gripper. Both my fridge which were ordered didn't had them; both fridge??? read below 2.Store as well as online store both show KitchenAid door in alignment; first fridge which was delivered had complete offset of alignment... Delivery guy didn't even bother looking at that... When we looked at it; we call best buy geek squad with total tech protection for both issues shelfs and alignment. 3. Brand new fridge both have annoying stains which don't go out easily I called Total tech for first delivery with all three problem... Best they could is replace it They did replace it but new fridge still has slight alignment problem which we are sucking it up and keeping it as is. Though I called best buy right after the delivery off second fridge for shelfs; guy on call ordered the shelf; which i don't know why first total tech person didn't do.. I did not except this from best buy; even after getting total tech service....

Love that I don’t have to bend over to see what I have in the fridge! Filtered water dispenser inside keeps the outside looking clam.