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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1102 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers express satisfaction with the counter-depth design, French door style, and overall design of the 20.0 Cu. Ft. Counter-Depth French Door Refrigerator. However, some customers have concerns about the small freezer size and the loud noise it makes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,102 reviews
  • Rated 5 out of 5 stars

    Excellent design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model refrigerator is attractive, compact, and high quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy with our fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really love our new refrigerator. We got a great deal on it and our daughtet is thinking of getting the same one!

    I would recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 5 out of 5 stars

    Steve

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far, a lot small inside because of the counter depth , but plenty for two

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 1 out of 5 stars

    Worst buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy and KitchenAid both at the fault here. 1. Store and online store both show small shelfs have rubber gripper. Both my fridge which were ordered didn't had them; both fridge??? read below 2.Store as well as online store both show KitchenAid door in alignment; first fridge which was delivered had complete offset of alignment... Delivery guy didn't even bother looking at that... When we looked at it; we call best buy geek squad with total tech protection for both issues shelfs and alignment. 3. Brand new fridge both have annoying stains which don't go out easily I called Total tech for first delivery with all three problem... Best they could is replace it They did replace it but new fridge still has slight alignment problem which we are sucking it up and keeping it as is. Though I called best buy right after the delivery off second fridge for shelfs; guy on call ordered the shelf; which i don't know why first total tech person didn't do.. I did not except this from best buy; even after getting total tech service....

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, JitendraChalke. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Awesome refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were not sure whether to buy this French door or the leg model and we are happy we chose the kitchen aide, very quiet and attractive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My fridge

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. It has what I needed- no more no less.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 5 out of 5 stars

    Beautiful design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This counter depth refrigerator delivers - looks great and performs well. Freezer has limited space, so being creative when loading helps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spacious and full of features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way it is organized and really love the fact that the handles are steel brushed so they don't show fingerprints! Really cuts down on cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Awesome refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Looks great with the clean doors as the water dispenser is inside. Is so silent you barely hear it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Less than a good experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The end result- the new Kitchen Aid appliances- are all outstanding. The deliveries, not at all outstanding. I ordered the appliance in June, 2024 and at last, deliveries were completed in September, 2024. The first scheduled delivery didn’t happen, was cancelled but I didn’t know until I called OTT. The second delivery didn’t happen, but the delivery company said there was no one home at the delivery time. But, no motion recorded on either Ring camera. Two of the appliances were damaged, and when I contacted customer service in India, I was offered a $100 credit. Thanks but no thanks. My rule from now on, if I can’t pick it up, I don’t buy it from Best Buy. Overall, a long and frustrating experience. And, I missed two days of work waiting for deliveries that never showed up. Never again.

    I would recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello! We are sorry to hear about this concern about your delivery. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Rated 5 out of 5 stars

    The Mac Daddy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in every respect. easy set no chance of some digital mess up.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Perfect fit and love the features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a refrigerator that did not have a water dispensor and is counter depth. This fridge fits perfectly and has some great features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kitchenaid counter depth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far if you need a low cost counter depth fridge.. especially during the pandemic and supply chain shortage, it's hard to come by many option. At first, the water leaked, but once the fridge was cold enough, the leaking stopped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is perfect. Works as described and it looks beautiful. I get a lot of compliments. I recommend this fridge. I've had it almost a year now.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Small space Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small space fits great. Lots of interior room and the inside water dispenser is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great counter depth refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator. It can hold a large amount of food and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is great. The counter depth size is a great addition to our kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Good as the other reviewers said

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly! I love the H2o disperser. I found it easy to move because of the rollers and ease of lifting the feet uto access the rollers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great counter-depth refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I are empty-nesters (nine months out of the year) and we decided to retire our 24-year old kitchen fridge. We hunted around and decided on this model. It fits our needs perfectly and looks great in our kitchen. There's not as much room as the old fridge but we don't need as much anymore. We got the Best Buy extended warranty and are very happy with our purchase. It's a well-made refrigerator and I love how it keeps our drinks icy cold!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome , I love my new fridge. It’s beautiful and customer service is awesome

    I would recommend this to a friend