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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1102 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers express satisfaction with the counter-depth design, French door style, and overall design of the 20.0 Cu. Ft. Counter-Depth French Door Refrigerator. However, some customers have concerns about the small freezer size and the loud noise it makes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,102 reviews
  • Rated 3 out of 5 stars

    Disappointing engineering/design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits the space I have. I had a pre existing size constraint. I am a bit disappointed in the fit and engineering of the freezer drawer. If pulled from the left it clunks and opens a bit cockeyed!! Service came out and it is designed that way to only have the right side be the driving side. Both sides should be equal as if you are right handed you often would have food that you want to put into the freezer in your right hand and thus open your freezer with the left. I was told I would have to open from the center or right side and then get the food to put in....

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Get it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the space without being overwhelming. Love the straight edges and modern, not-so-bulky design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the look of the black stainless.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 12 year old white Kitchenaid, still working great, but wanted the new look of the stainless steel. Pleased with product.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Fantastic product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit into place, installing was a breeze. Ice cubes made as soon temperature reach operational temperature.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 1 out of 5 stars

    TERRIBLE QUALIITY & SERVICE

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it zero stars if I could. We had fridge delivered three days before SIP. I noticed a stain on the front minutes after the team left and called immediately. They booked an appointment for someone to come back a week later but then cancelled when they were no longer able to come into our home. I decided to suck it up and deal with the stain, pandemic and all. Over the next few months the rubber on the inside of the doors started peeling off. I decided to deal with this too, but now it's peeling so badly the door barely seals. Best Buy will do NOTHING for me because it's been 7 months even though it's still covered by the warranty. Product is terrible quality and company has zero accountability. Will never shop here again. Anyone want my 25 points?

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello zerostars, thank you for your review. We sincerely apologize for the concerns with your appliance. To easily schedule service online with one of our Local Certified Technicians, please visit the following link.https://bit.ly/31WPKQu KitchenAidBrand

  • Rated 4 out of 5 stars

    good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kitchen Aid is good and it is a solid product. Best Buy person was helpful

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Nice refrig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. We really like the water inside feature and it looks great in our kitchen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very simple to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is value priced and simple to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just received my new kitchenaid refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took some time, and had to send the first unit back which was delivered in a damaged condition. As a result we had to wait a few weeks for the new unit to be delivered. The new unit finally came and was in perfect condition. We have only had the fridge for a few weeks and so far I'm very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. There are liners in the shelves that can be removed to clean easier. Very convenient for condiments that spill.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Kitchen Aid Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product! The Kitchen Aid French door refrigerator is awesome! Clean sleek design.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator great freezer small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the French door. So much room in the refrigerator part. Was disappointed in freezer. Much smaller then I had before. I have a freezer in my garage so don't mind. I was limited in what would size refrigerator would fit in the space the old refrigerator was in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge. Works as advertised and looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet and sharp looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met all my expectations. Was a second purchase as I have the same in my CA home. Set up was quick. It’s super quiet too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for a fridge without water in the door. Love the LED lighting and ability to see the temperatures for both spaces separately!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice compact fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek modern look and easy to open and close . Counter depth makes it a little smaller but it looks great in the kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my KitchenAid counter depth refrigerator. I would highly suggest it for anyone looking for these specifications!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good appliance, functional with lot spaces and nice appearance. I strongly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Love the black stainless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live the way the black stainless looks with my current other black appliances. I also love the water dispenser being on the inside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spacious refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It refrigerates beautifully, has a lot of capacity and looks beautiful.

    I would recommend this to a friend