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Customer Ratings & Reviews

$2,609.99

Customer reviews

Rating 4.3 out of 5 stars with 1102 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers express satisfaction with the counter-depth design, French door style, and overall design of the 20.0 Cu. Ft. Counter-Depth French Door Refrigerator. However, some customers have concerns about the small freezer size and the loud noise it makes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 1,102 reviews
  • Rated 5 out of 5 stars

    My Kitchen Aid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Kitchen Aid refrigerator is a beautiful addition to my kitchen. The inside is very usable and organized for every day use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's too soon to tell. It was installed only 2 days ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fanastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 20 cu ft refrigerator replaced a 22 cu ft and it has more room. Much better interior configuration. The motor is quiet and the LED lights light up everything well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You must close left door then right door in that order ,If not close properly, condensation builds and water drips onto the floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid cabinet depth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new KitchenAid refrigerator is wonderful! I love the freezer drawer, it is so handy for me to use. The door shelves are a great depth and my milk is very handy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    8 MONTHS OLD HAS FAILED TWICE & STILL NO EXCHANGE

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not one to complain and understand the challenges companies have supporting products, but do not buy KitchenAid. Unfortunately the Samsung Bespoke isn't made in a zero clearance fridge that works based on the kitchen layout and had to buy KitchenAid. The quality itself is a downgrade from Samsung, but much worse, the fridge started failing 8 months after purchase. Because it's still inside the manufacturer warranty, Best Buy is not able to service the item (I am a Total Rewards Member as well, providing full coverage) and you have to deal with KitchenAid/Whirlpool. They have sent out 3 technicians already and we now get to spend our Friday, July 5th waiting on them in the convenient 8am to 5pm window. Products are going to have issues and how that is addressed should tell you a lot about the company. You'd assume after ruining 2 full fridge loads of food, the next step would be replacement swap, but maybe 3 will be the magic number.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and we would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Love the layout

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all around fridge. It's on the smaller side of interior space, however the layout is great and fits everything easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, very reliable, strong and looks like a built in refrigerador

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New refrigerator.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good so far. It meets the requirements with simplicity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the inside set up of this refrigerator. Lots of room for a counter depth refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gerat salespeople and very knowledgeable. The installers were on time and used great care when installing the refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it is supposed to all while looking really nice on the outside. I just have to get used to the water filter. It drips one drop once you let go of the button, so just hold the glass for a split second longer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I expected more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it looks good on the outside but on the insde it is not to great. The fan in the back leaks, the drawer for veggie don't work right. I'm not happy. It took several calls to Kitchen aid just to find out it did not come with an egg holder. Kitchen Aid directions should be re written. No one could tell me why I have one extra piece. I'm so sick of all this.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 2 out of 5 stars

    Not as expected.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is fine, freezer is terrible and way too small. Poor design. Also is missing parts (shelf liners).

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, MaryR. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Excellent refrigerator! KichenAid is quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding unit! Fits well, looks great! Perfect for our needs

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just Rude - Used Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sent me an open box used fridge when I ordered a new one. The process of starting a return went smoothly however, scheduling the return replacement, hookup and removal of the used fridge they sent has been less than desirable. I was informed it would be no issue to have the hookup of the new one as I was conned out of $150 to hook up the used one they sent because somehow even though I added hook up to my order, it got removed during check out. The delivery guys said this was happening to almost all their Best Buy deliveries lately - I bet they were happy about it, because it seems like a good scam to me. Sure deliver me a fridge then just leave it uninstalled ..... OK!?!?! Like you want me to pay for your error once and then again you want me to pay for your error after sending a used fridge. I do not think so!!!!

    I would recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Lots of room for a countertop refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The French Door refrigerater has both doors able to hold 2 gallon jugs each. If you need a smaller refrigerater because of space check this model out!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the look of the kitchenAid appliances. The frig works great; however, the ice maker seems a bit slow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as advertised, shipping was easy, staff were friendly and helpful. The fridge is great and was easy to assemble the inner drawers and shelves

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this a short time. I will add more information. But seems like a very nice refrigerator

    I would recommend this to a friend