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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1100 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers express satisfaction with the counter-depth design, French door style, and overall design of the 20.0 Cu. Ft. Counter-Depth French Door Refrigerator. However, some customers have concerns about the small freezer size and the loud noise it makes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,100 reviews
  • Pros mentioned:
    Water dispenser
    Cons mentioned:
    Fingerprint resistance, Freezer size

    Rated 2 out of 5 stars

    Seems “cheap” for a KitchenAid

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned this for almost 9 months now and I wish I would’ve gone with a larger one. The counter depth looks great on the outside but is VERY narrow inside. We have a very slim opening in our kitchen and this fit well but is overall much smaller than a standard size refrigerator. It’s also noisier than our much older Samsung. Doors are not auto close and you have to physically push them closed even the last couple of inches. There is a door alarm but only for the French doors, not the freezer. The freezer sometimes stays open slightly and causes our food to defrost. If the food is pushed to the back of the refrigerator then it freezes. I’ve adjusted the temp up and down and it doesn’t help. Anything that is close to the back wall will freeze no matter the temperature setting. This is the biggest con of all. The ice maker is in the freezer and not auto-dispense, therefore you have to use your hands or a scoop to get ice and it takes up space in an already tiny freezer. One pro is that it does make ice very fast. The water is a little spout on the inside. Not smudge proof like my KitchenAid dishwasher and shows fingerprints very easily. Overall I am unimpressed by this model especially under the KitchenAid name. Would not purchase this again.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Refrigerator and would like to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Counter depth, Water dispenser

    Rated 4 out of 5 stars

    Great Counter Depth Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge was the shallowest counter depth we could find which was important in our space. Shifting from a full depth to this took a bit of an adjustment but we now appreciate that nothing gets buried! Pros: Water dispenser works well, it's a bit tucked away but dispenses quick enough to fill a glass or water pitcher. The specs on the filter are really good. Ice bin fills quickly with clear, neutral tasting ice. The wide third drawer is awesome and holds a ton! Cons: Freezer drawer does not pull forward when freezer is opened. Some better fridges have that feature and it would be handy. Crisper drawers are a little flimsy.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser
    Cons mentioned:
    Freezer size

    Rated 4 out of 5 stars

    Freezer on the small side, but good quality fridge

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints about cooling level or ice maker function so far after four months. The shelf and door shelf arrangement can be a little tricky if you regularly buy tall items (I currently only have one spot where I can store an opened bottle of wine). The fridge is small, as it's a counter depth, but can still really store a lot. I'm only one person but entertain about once a week and have had no trouble fitting dishes and leftovers along with my usual items. The freezer is extremely small, though. I'm just one person but if you like to make batches of soups to freeze, or buy meat in bulk, you're gonna have trouble. With my kitchen layout the counter depth fridge was really the only option, so I'm fine with putting up with it and getting a chest freezer later. Overall it seems like a very quality fridge and I'm happy with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My LG refrigerator!! Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second LG refrigerator, I had a side by side, decided in the French door with drawers freezer, In love this refrigerator plenty of room in the freezer section and I love the glass shelves asked the way you can easily adjust them.. what I really love odd The two ice makers one in the door and the one in the freezer compartment very convenient for extra ice when entertaining in your home!! It’s just a great all around appliance!!! LG to me is a great brand!!!

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Absolutely love this Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been looking at kitchenaid for years, but didn’t want the water dispenser on the outside I love that this has the water dispenser inside, and doesn’t take up any of the Available space in the fridge. This is counter depth, and I love the metal handles.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth, Water dispenser

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! Mainly because of the handle but also because I love that it is counter depth and sleek. I love that the water is on the inside and not outside. Very simple French door fridge. I don’t need all the bells and whistles cause those tend to break often.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser
    Cons mentioned:
    Freezer size

    Rated 4 out of 5 stars

    sleek look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was not by choice that we went with a counter depth refrigerator - we bought a house where the kitchen required the purchase. Although this purchase looks beautiful in our kitchen it is lacking in the size department, We have a second refrigerator and a deep freeze to compensate for loss. It runs perfect and the filtered water dispenser on the inside is something that I absolutely love about it.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser
    Cons mentioned:
    Freezer size

    Rated 5 out of 5 stars

    No Regrets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After endless research on counter depth refrigerators, we picked this one. It's stylish and sleek. The ice maker works great; the in fridge dispenser is nice to have. We're just 2 people, so for us the size works fine.- if you have more members, I feel this would be too small. I love being able to see everything at a glance, and the lighting is wonderful. The freezer is spacious. What's not to like?

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint resistance, Freezer size

    Rated 5 out of 5 stars

    Great fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge! Such easy access to what's inside and everything is more visible to see. Very happy with it. It does, however, leave fingerprints a lot and I do wish that the freezer was a bit bigger. Delivery was a breeze and the guys were very professional. All-in-all, very happy I got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy was the only outlet in the Bay Area where we could find this fridge, which was the only one we wanted for our newly-remodeled kitchen (the unique handles were wife-approved). The buying experience in-store was very good; the price was good and the wait was just a couple of days. The installers were excellent and went out of their way to help get everything set up. We had limited space in our smaller kitchen yet this fridge fit perfectly (we were worried due to an adjacent wall). So far, a great fridge and a good Best Buy experience!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great open box bargain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This open box item was a perfect fit, and a hard one to find. It turns out the height without the door hinge was incorrect in the specs which is why I had ruled it out online shopping. The salesperson in South Bend pulled out as many models as I asked for and I had brought a tape measure with me, that’s how I found this one. I got Max capacity for my available space without compromising. After reading the negative review about the loose door handles, the salesperson at the store got out the tools and showed me how to tighten. The small dent is hidden behind counter, it was a great bargain! Hint: measure the length of door hinges if your constraint is height, it might clear your cabinet depth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeper

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Kitchen Aide Stainless steel Refrigerator I will need to remove my windowsill so it can fit in that corner. Will not trade it for anything.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 4 out of 5 stars

    This is a good refrigerator!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good refrigerator. Just big enough and the water dispenser inside the door is nice and doesn't take away from the nice stainless steel finish.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 5 out of 5 stars

    Kitchen Aid Black Stainless Steel

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my same side by side refrigerator for over 20 years. A Frigidaire and it still worked. However I moved and wanted a new one it was time. I love Kitchen Aid products so fell in love with the black stainless steel model. Only downside is a small freezer but I have a huge stand up freezer and a small freezer chest so that wasn’t an issue at all. I’m just hoping it runs forever like my previous brand name has.

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint resistance

    Rated 4 out of 5 stars

    Very tight fit, Still shows fingerprints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge, but we had to move a counter top to get it in because the wall isn't true and it's still a tight fit. I wish the makers would realize that 3/8" isn't enough leway to get it into a 36" opening, because houses aren't constructed as exactly as refrigerators are. Also, it's supposed to be fingerprint resistant and it's really not as good as my old KitchenAid and harder to clean

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Great for half the cost of top model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the refrigerator as part of kitchen remodel. I love the shelves. A place to store tall items if I need. I also like the shelves on the doors. They are designed to maximize storage.Food stays fresh 2 to 3 times longer than in my other refrigerator. The ice maker ice is a small slice ice cube. Water dispenser is a hidden gem and works perfect. It has all my bells and whistles and the quality is beyond my expectations. The refrigerator is so beautiful.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 3 out of 5 stars

    Kitchen Aid counter depth fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a cool looking fridge, just not very roomy but you can fit everything you need. The guys who delivered this fridge just dropped it off and didn’t adjust the height, so my fridge was bending and almost broke my new kitchen cabinets by pressing on them. It’s very loud, and this “feature” is very annoying. Also by the time it was delivered everything was wrapped in plastic and “secured” with panoply. I believe one of the shelves was bended and now when we pull the basket it squeaks and I am afraid to break it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect Size and Fit!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this fridge. It should be noted you can’t open the right crisper drawer all the way without opening both fridge doors. Fridge fit our space perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. The counter depth makes the kitchen look bigger. The water is cold and clean. The shelf and door arrrangement hold a lot and are very convenient. The bottom freezer is easy to get to everything and holds sufficient for my family. Settings are visible and easy to adjust. The water filter was easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Well designed and beautiful to look at.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Space is great without the in door water and ice dispenser. They're inside the fridge and freezer respectively. Tired of dispenser on last fridge icing up and being useless and taking up interior space. This fridge holds a lot without feeling full.

    I would recommend this to a friend
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