Customer Ratings & Reviews

This was a real disappointment. The replacement for a 17-year-old KitchenAid counter depth side by side that I had been very happy with but it was just done. This one is smaller and the freezer is ridiculous. The unit also makes weird sounds that are apparently the fluid circulating.

The Kitchenaid 20 cu. ft. French Door Refrigerator is fantastic! It has more room than the 25 cu. ft. GE that I replaced it with! The layout is perfect, convenient, and easy to access. Also love the water inside the door as well as the ice maker.

So far, so good. I love the simplicity of this refrigerator. I have 3 boys at home and was tired of water drips all over the door and ice all over the floor with the dispensers on the outside. For us having those things inside is just right. And love the look of Kitchenaid

The refrigerator is problematic. At first use it failed to control temperature, wouldn't dispense water but 3 seconds at a time and wouldn't produce ice. The main issue with this purchace is the run around I recevied when trying to get the issues resolved. Bestbuy pushed me to the manufacturer. The manufacturer pushed me back to Bestbuy. After a month of this I finally got to someone that knew what was going on. That is, Bestbuy covers my appliance for a year from purchace and with my extended warranty I am covered for any needed repairs. That would have been goo to know before I was passed around for a good month or so. Now waiting on parts for another month, so far. This all could have been handeled in a more timely fashion if anybody else could have given me the correct information from the beginning. I am now hoping to get a the fix or replacement. Two months is a long time to be with out a functioning refrigerator.

So happy with this purchase! It's got great capacity but it is certainly contingent on shelf placement. The water filter inside the fridge is a great addition while keeping the sleek look and capacity of a fridge without a water filter externally. If you've got space for bigger, always go bigger, but this fridge is fantastic and makes use of every square inch.

Although the capacity is smaller (being counter depth) the layout and trays make it functional for my family. I love the multiple gallon trays in the doors, wine rack, and easy to clean surfaces. We haven’t had any problems so far.

more than adequate door storage; easy access to freezer items; controls work very well and as indicated. The only con is the sliders on the refrigerator drawers, not fingertip easy

Love the counter depth of the refer. Look wonderful but a bit noisy compared to my old refer.

Fits right in my tight space. Nice features for the price

Because it is counter depth, we expected this refrigerator to feel small but it is actually quite roomy. Not having ice and water in the door not only givesit the clean look we wanted, it also gives you more room inside. And getting water from the little spigot inside is convenient and the water is colder than in typical water in the door setups.

Replaced a 15 year old top freezer with this french door model. Our old fridge was much larger but this is so easy to see everything and holds a surprising large amount of food. My biggest concern was if it would show fingerprints and I find because of the door handle design we almost never touch the doors. We have had it for a month and so far a great fridge!

I feel the inside is smaller than my last “counter size” fridge. Ice maker is noisy, but makes a great amount of ice quickly!

A great choice for our new place, being counter depth, but very similar to our old kitchenaid fridge. (In a good way!) At first I thought the “wire” basket design for the freezer was inferior to our previous fridge’s solid “plastic” drawers, but actually, being able to see what we have down in our freezer, is easier with the wire baskets. I also like the smaller size ice. I did like the in-fridge water dispenser in our old fridge, where the button and spout allowed you to just use one hand, but I am getting used to the new one, where you need to use both hands. Overall very happy with this new kitchenaid fridge!

This is a great refrigerator. It’s roomy and very quiet.

As long as you don’t overload it and rotate items frequently it is great. Not alot of room for leftovers in bowls or plates. And freezer is sufficient for the needs of a smaller size family.

Nice looking and fits the smaller space prett good. Inside is smaller that I would have liked though. Does not hold to much. Side bins in doors are small as well. Very pricey fridge but works well

This refrigerator is a beautiful addition to my kitchen. It performs perfectly & is visually attractive. It's not noisy like some prior reviews indicated; it's much quieter than the previous one I had from a competitor. It was slightly pricey but I'm glad I purchased it anyway. Thank You KitchenAid!!

After just over 2 years I’d have to say I have buyers remorse. My stainless has worn poorly, the refrigerator door handle just pulled off, the over light died in the first year and the dishwasher lower rack never stays on n it’s track. Literally every appliance we bought in this set has some issue. . . and again, it’s barely been 2 years.

Good counter depth refrigerator, This is a pretty refrigerator. It looks great in my kitchen. I am disappointed with how the shelves do not go very close to the back of the fridge. I think there is a little too much gap. The stainless shows finger prints. Be careful to measure and look at all of the specs. The style requires about 2 inches on each side to allow the doors to open and close properly. Also be sure to check the height. The button for humidity works great. This is a feature I did not even consider. I do not like the shelves as they do not have any rims to catch spills. This was the best fit for the space I had. So that is why I picked it. I hope that the brand holds up as well as I expect.

We have a specific size built in cabinet to fit a refrigerator into and this one fit perfectly and looks beautiful. The finish is superior and love the handles. The storage capacity is larger than the refrigerator we replaced and functions well with the wine rack interior and door shelving.