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Customer Ratings & Reviews

Your price for this item is $2,399.99

Customer reviews

Rating 4.3 out of 5 stars with 1102 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers express satisfaction with the counter-depth design, French door style, and overall design of the 20.0 Cu. Ft. Counter-Depth French Door Refrigerator. However, some customers have concerns about the small freezer size and the loud noise it makes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,102 reviews
  • Rated 5 out of 5 stars

    Nice fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge, great working and looking as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product.......................................

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke soon after warranty ended

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only a few months after the warranty ended on this exact model, this fridge needs a major repair that will cost half the value of the fridge itself. The repair man says this is due to extremely poor quality control in modern fridges.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Refrigerator and would like to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Execellent quality refrigerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From sales to installation, everything was perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaa(+)+++++++++++++++++++++++++++++++++++++++++++++

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    arrived damaged

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the fridge, but arrived bent and scratched and marks from top to bottom... waiting for replacement.

    I would recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 3 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money the fit and finish seems cheap. Not what we expected from this brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AHHHHH The Worst Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a piece of JUNK! The seal around the freezer does not seal so moisture enters the freezer and freezes the door shut. Moisture OR water is leaking out of the freezer light switch so it does not work. Drawer guides in the Fridge are cheep and feel like the drawers will come off in your hand... AHHHHHH and I waited a month to get this fridge, now I'm waiting a month for another one from a different manufacture.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Refrigerator freezer fail.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this refrigerator until today. I've only owned it for less than 2 years and today I find the freezer has frozen ice and icicles all over it. When you spend this kind of money, you expect quality that lasts.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Redhead, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Cons mentioned:
    Drawers

    Rated 1 out of 5 stars

    Poor Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery team did not include part of the refrigerators internal parts for the drawers. I had to have Whirpool send out warranty repair to get drawings as detailed on Best Buy's website

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buy with caution

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this same refrigerator before and it leaked water, bought it again and it leaks water.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Great fridge for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like the water and the controls inside the fridge away from small hands that like to push buttons. It fit our space perfectly

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    KitchenAid is a reputable brand and I'm sure this is a fine refrigerator, but when it arrived you could see all the sprayed insulation coming out of the edges. Visually it looked very cheap. I returned and purchased a different brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had to replace it after less than a week!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The water dispenser plastic attachment broke on day one and the ice maker stopped working two days later. Best Buy helped me choose another refrigerator, unfortunately it won’t be available until at least January 10th. Not their fault, a supply chain issue. I was shocked that a Kitchenaide product was so poorly made!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Great fit for our kitchen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge looks great, makes lots of ice, because it is a counter depth the storage is somewhat limited. But this is what my wife wanted.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    less than a year + warranty replacement broken

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy! I’ve lost two in less than a year. The warranty process is worse! The replacement I just received isn’t cooling and doesn’t work. I’ve been without a fridge for over a month now and I’m bleeding money trying to keep up with my family and child.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 2 out of 5 stars

    Not the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it two weeks and the waterline to the filtered water keeps freezing up. They are sending a replacement fridge now. Annoying

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hi Anna, we are happy to hear you are getting a replacement. KitchenAidBrand

  • Rated 1 out of 5 stars

    DEFECTIVE PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received this product in August. Whirlpool has been out 3 times with no resolution. The doors don't sit properly. Ice builds up in the refrigerator and the freezer. It is also cheaply made. Drawers don't slide properly. We are very dissatisfied with this product. We have had KitchenAid refrigerators before with no issue. Best Buy is selling this defective product and taking no responsibility for replacing or fixing it.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Chill, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 3 out of 5 stars

    Still waiting for this to be delivered.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting for this to be delivered. What else can I say?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure as waiting for a part for repair.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    repairs in progress. Three weeks old and already replacing a light switch.

    No, I would not recommend this to a friend