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Customer Ratings & Reviews

Your price for this item is $2,399.99

Customer reviews

Rating 4.3 out of 5 stars with 1102 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers express satisfaction with the counter-depth design, French door style, and overall design of the 20.0 Cu. Ft. Counter-Depth French Door Refrigerator. However, some customers have concerns about the small freezer size and the loud noise it makes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,102 reviews
  • Rated 3 out of 5 stars

    Very small.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exchanged it for a larger model before it was delivered.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY, ABSOLUTE JUNK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stainless steel started rusting every where within a week. The temple control in the fridge is uneven and freezes things stored towards the back. Very loud sounds when dispensing water. Zero support from Kitchenaid despite it being mere few weeks old pirchase. Wish we could return this.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, JeremyBB. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 3 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as quiet as I would like. Overall good. Storage capacity is fine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lemon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is beautiful, with great features, however it doesn't work. Plugged it in after installation and the thermostat for the refrigerator didn't work. Froze the refrigerator compartment including the water system on the refrigerator.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Frost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Until it gets fixed I give it one star. They have been out 4 times in a little over a month. Still not fixed. They are going to come out again to try . As of right now I would not buy. The refrigerator is a little over a month old

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Cons mentioned:
    Freezer size

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give a 0, I would......this refrigerator is small

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello TowandaC! We manufacture different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along. KitchenAidBrand

  • Rated 1 out of 5 stars

    horrible customer service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected this unit and within 30 seconds it was spewing water everywhere. It has a damaged water line and it appears someone tried to fix it with hot glue or something. I understand things happen but when I call best by the scheduled for a new one to be sent out and this one picked up. Except that they state it will be May 5th, 5 MONTHS from now! Totally unacceptable!!!

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      We're sorry to hear this frigleaks. For assistance with your return, please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps. For assistance with scheduling a repair service, Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 3 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm extremely happy with my new kitchenaid refrigerator.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Make sure installer demonstrates all functions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water dispenser isnt working. The install guy didnt demonstrate it before he left so I dont think it ever worked. Fridge interior feels a bit small.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey Yolanda, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Rated 2 out of 5 stars

    A bit disappointed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with some grease marks and pulls forward when I open the fridge doors and freezer door.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey Happy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Cons mentioned:
    Freezer size

    Rated 1 out of 5 stars

    Buyer Beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer is way too small and the confirmation on the fridge is odd. Best Buy was great but the fridge is subpar.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      We manufacture several different models with various features and accessory designs in trying to provide appliances that not only meet increasing government restrictions on energy usage but will be versatile in meeting the needs of most users while still providing the best performance in the industry. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern may have caused you. KitchenAidBrand

  • Rated 2 out of 5 stars

    Lasted less than 5 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it in October of 2016. It’s July 30 2021 and the compressor just quit. Had a service guy come out, and diagnose it… disappointing.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Dantheman, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Cons mentioned:
    Freezer size

    Rated 2 out of 5 stars

    no space

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible fridge. super small in size. doesn't fit anything really. its counter depth yes. but its more for look and design than usability.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey mike, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The counter depth was an great choice. Looks sleek

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No bueno

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We sent this back. It had a dent on the upper right corner. Smudges and marks that would not come off of the front. Nobody ever called us back to see when we wanted another one to be delivered. We bought the same one no problem from Lowe’s. Next day delivery unit was perfect.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not the room I had hoped

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fingerprints too easy not convenient storage. Dont like the lower drawer slide

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    4 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. The handles are great for not showing fingerprints since it has kind of a diamond cut pattern, great idea.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer drawer does not seal properly, replacement refrigerator unavailable until November 9. Geek squad call center was dismissive and unprofessional, individual was either working from home or unsupervised

    I would recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hi Blues, thanks for the review. We regret to hear that your Refrigerator is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! KitchenAidBrand

  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor craftsmanship. The freezer fan was noisy. The ice maker couldn't keep up. The left door won't stay open. The freezer door fights me.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great and staff friendly. So far love the refrigerator. More important, so does my wife.

    I would recommend this to a friend