Customer Ratings & Reviews
![In-Door-Ice® System adds interior room in the refrigerator
[Cubed Ice] [Crushed Ice] [Favorite Fill] [Measured Fill]](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/46aa883b-713f-4c31-be4d-0d2521142068.png)
- Model:
- KRFC704FPS
- SKU:
- 5508007
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the spacious interior, attractive design, and appealing aesthetics of the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator. Many appreciate the convenient size and the well-designed drawers and lighting. However, a significant number of customers reported issues with the ice maker and cooling system, along with concerns about the refrigerator's noise level and overall reliability. Some also felt the price was too high.
This summary was generated by AI based on customer reviews.
Terrible product / terrible customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible product. It failed the first year when a control board stopped working. It failed again outside of warranty when compressor board stopped working. Then it failed again when the replaced control board stopped working again. Even worse, KitchenAid says the part is on “back order” and can’t give me any idea when/whether the part will ever be available. So I have had a non-working refrigerator for over a month and I don’t even know whether I need to just throw it away. KitchenAid/Whirlpool just says the refrigerator is out of warranty and they can’t help me.
No, I would not recommend this to a friendTerrible fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The coil in the fridge froze. Stopped cooling. All the food wasted. Called the tech and they just blew up ice using a blow drier. This happened twice! Returning now.
No, I would not recommend this to a friendThis model has issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased KitchenAid French Door counter-depth unit KRFC704FSS. In less than six months, it has stopped working twice. Main control board and evaporator cover were replaced 4 months ago. Stopped working again and am told the repair is to replace evaporator cover once again. Each time very inconvenient, and food is lost to spoilage.
No, I would not recommend this to a friendPoorly made. Stainless is rusting.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have has this Refrigerator for two years and it is falling apart. The rust is everywhere. I have owned several stainless models and I have never seen this happen. I use all the right cleaning products, but it just doesn't stop. Inside shelves have cracked and the handle is constantly coming loose on the freezer. The bell chimes that the door is open when it is not. I do not have small kids or a big family but it is so disappointing to have the rust all over the front. Our sishwaher and range also have rust. Terrible KitchenAid products.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Mah8, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We renovated our kitchen two years ago and chose this refrigerator when we replaced all of our appliances. It’s now not working - an inverter issue they say. No parts are available after a delayed service call. Now we are looking at another two weeks minimum before repair. And the topper, we took delivery in December but installation was April so the warranty may not cover it. This is sounding like a pervasive issue but to date no recalls/repair requests have been issued that we’ve seen.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Furious, thank you for your review. We sincerely apologize for the concerns with your
Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Buyer Beware #2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was plugged in for the first time on 5/15/21. It is now 5/26 and the inside is still room temperature. the motor runs 24 hours except when the door opens. This refrigerator is basically an expensive closet. Kitchenaid support is non-existent. I will never purchase another Kitchenaid appliance. (we also bought a new Kitchenaid dishwasher at the same time and water is leaking out the door)
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Kitchenaid, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.