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Customer Ratings & Reviews

$3,599.99
Save $900
Comp. Value: $4,499.99

Customer reviews

Rating 3.9 out of 5 stars with 1272 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers find value in the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator's design, overall performance, and capacity. Many appreciate its size, lighting, and various features. However, some customers have expressed concerns about the ice maker and the noise level of the refrigerator.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,272 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge for a small family! The gray and wooden interior accents inside look great and we get tons of compliments. The fingerprint resistant coating works really well, we rarely have to wipe it down. The measured fill for the water is super convenient. The freezer doesn't have a whole lot of space, but is perfect for my house.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Return customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd kitchenaid refrigerator. Our first lasted over 10 years flawlessly. It was sold with our last home. New home brings this new kitchenaid refrigerator. Very refined and large capacity while being counterdeep. I would definitely recommend this refrigerator.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I can no longer trust this brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 months after the most painful installation experience in my life (blame that on Best Buy), this refrigerator stopped working. While obviously still under warranty they sent a service company to our house who informed us we needed a new compressor. While no expert, a compressor is something that should not go out until 8, 10 or 12 years after purchase, certainly not 2 months. I am convinced that the product will continue to break down after repair but they will not replace it. So we are living out of a cooler for 5 days and as a result have lost all faith in the Kitchenaid brand.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Attractive Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great! Like the size and shape of ice cubes. Matches our other kitchenaide appliances in our kitchen. Just two of us so don’t need a huge amount of storage. Liked the size and look of the counter depth. We’ve only had it for two days.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Great for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome - Fridge - Looks great, works great; Very elegant and sleek

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product works as it should. Lets see if it lasts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking around for the right refrigerator. Once we found the model, we shopped everyone and Best Buy had the best price. Their installation team was professional and took the time to talk to us a bit about features on the refrigerator.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Great refrigerator icemaker sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love the refrigerator but the icemaker SUCK only makes enough ice for one person a day….

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Extended Warranty is *(**(

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great BUT the compressor is now making a loud noise. I have the extended warranty. Best Buy requires a service fee and pay for repairs on unity. This is not a warranty, this is a paid service plan. Very disappointed with my Kitchenaid fridge and Best Buy.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refrigerator. It looks as good as advertised. Just wish it had auto fill.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the style of this refrigerator. The only draw back is the ice maker is kind of small so you need to empty it and save the ice if you are having a party

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen Aide Counter Depth Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking, keeps food fresh. Need to read the manual to become an expert using this!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect Finish

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has the perfect finish. It compliments are kitchen so well. It is so roomy inside too.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my refrigerator!! I have gotten so many compliments.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    LoveKitchenAid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our spacious KitchenAid Refrigerator is big. Love It!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Looks can be deceiving

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this refrigerator for 3 months. It looks really nice and I thought it would be a great refrigerator based on the price. I sure was wrong. The inside isn't practical for larger items. The biggest problem...the ice maker worked for about a month and a half then suddenly stopped making ice. A service technician came out and said the ice maker needed to be replaced. Over a month later, the part arrived and the ice maker was replaced. It is still not working or making ice. Will be calling for a second repair visit.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello mjl15142, we sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Love it! Very beautiful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look of it and the fact that it is counter depth makes it perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Need more room for a gallon of milk.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need more room for talk items. Love the gray and the wood.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    ABSOLUTELY BEAUTIFUL…Best Purchase Ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this refrigerator!!! Best purchase I have ever made. The overall quality is above my expectations. The craftsmanship is beautiful inside and out. I’ve never been more excited to open my refrigerator and love the inside so much. ABSOLUTELY BEAUTIFUL!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Lighting

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the largest counter depth 37" refrigerator on the market. The door water ice works freat and even gives an ootion for measuring the water amount dispensed . The lighting inside is great abd everything seens to be thought out to be very versatile.

    I would recommend this to a friend