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Customer Ratings & Reviews

$3,599.99
Save $900
Comp. Value: $4,499.99

Customer reviews

Rating 3.9 out of 5 stars with 1272 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers find value in the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator's design, overall performance, and capacity. Many appreciate its size, lighting, and various features. However, some customers have expressed concerns about the ice maker and the noise level of the refrigerator.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,272 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding frig... It has all you can want in a moderate sized refrigerator..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    does not allow shelf adjustment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the older version of this refrigerator that allows for much more shelve adjustment. This refrigerator does not allow for adjustment of heights of shelves so you better like it how they designed. I think that is a flaw, otherwise seems to be a very nice refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Great looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking. Nice design. Appears to be good quality

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Stylish, quality addition to a beautiful kitchen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is gorgeous! Love the wood trim and easy close bins.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and quality refrigerator I highly recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Gorgeous!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator! It is beautiful and so easy to see what is on each of the shelves/drawers. Freezer is a bit small but with a little more organization it works well. The water/ice function is good too.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great frig / freezer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We only had so much room in our built out kitchen cabinet for a frig / freezer. After looking around for some time I choose this Kitchen Aid. It fit perfect w/room for it to breath. Although the freezer is a little compact but still very stylish.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    So far so good-Print resistant finish is excellent

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For this size it's been a great fridge. Wish I could fit the deeper one but I can't. Have had zero issues with it so far and use the water filters from Best Buy as well. The print resistant finish is the only one to get.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Frig

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this frig, looks great and runs quiet. The platinum interior is very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rewards

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fridge that i got. It beautiful and has the right amount of space for everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Storage area excellent Easy to see all items especially with the lights

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With close to a $4000 price tag it has some quality issues. The fridge broke at 16 months - just literally stopped. Best Buy does not offer in home service repairs for this refrigerator. Buyer Beware - ask about service before you buy. this was not a good investment. The wood shelves and look is nice but quality and service matter more than looks. At this price point you have a lot more choices.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are having with your Refrigerator and would like to speak with you further to see how we can help. Please contact us directly via Facebook at https://tinyurl.com/KitchenAid-Facebook or Instagram at https://tinyurl.com/KitchenAid-Instagram We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    A Genuine Beauty

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This classy fridge is a plus in any kitchen. I love every feature, especially the roominess. We replaced a Samsung counter depth (horrible refrigerator) with this brand and model. The ice maker is working good, so far. The separate drawers and shelfing is a plus. Love my new refrigerator.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Not a good experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First refrigerator never cooled. Lost all our food Second one was also defective. Ice maker is bad after one week Would not recommend this fridge

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    GREAT FOR SMALL SPACE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FITS GREAT IN MY AREA FREEZER IS FINE FOR SMALL FAMILY LARGE FAMILY NEEDS DIFFERENT MODEL I RECOMMENDED IT TO FRIEND THEY NEEDED OTHER MODEL WHICH HOLDS MORE .

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design overall. Inside casing looks a little cheap, but otherwise quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Was great, but now broken!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the interior and the inside trays! Bought on 3/2019 and it broke on 9/2021. Its very small time for a $4400 refrigerator! And add to that components are back-ordered.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new refrigerator from KitchenAid. It looks fantastic, low fingerprints and very spacious. Rate this appliance as a 5++

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Worst design ever of a french door refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this kitchen aid french door a few months back. Worst design for freezer door that continuously fails to close correctly and you have to defrost the freezer every few weeks. Avoid it at all costs. Had a repairman out since its under warranty and he said he could replace the door gasket but it would only make it worse. Its a lemon. I wish Best Buy would stand behind some of the lemons they sell. Have bought so many great appliances from them before. Please someone get this appliance out of my house.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and we would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Design

    Rated 1 out of 5 stars

    Beautiful Train Wreck

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is beautiful. But it is also a poorly designed, zero quality control, disaster waiting to happen. So what did I do? Purchase the best buy warranty thinking that would save me from all the terrible reviews I read. Nope, not at all. Made things worse. Now I'm two full weeks without a fridge and it may be weeks or months longer while we go through parts not available, incompetence, finger pointing, and a general lack of interest in delivering on promises. I'm a best buy fan but I will never again purchase a warranty from them. EVER. I have no history with KitchenAid, but I can promise you this will be my first and LAST KitchenAid purchase. If you are looking for kitchen artwork - go ahead and buy it. If you are a normal person trying to juggle ten thousand things already and don't have room for another massive headache and tons of expense then PLEASE PLEASE PLEASE listen to us in these reviews who are suffering and AVOID THIS FRIDGE AT ALL COSTS!

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      We are very sorry for the continued frustrations with your appliance, . Unfortunately, we are unable to provide you with any additional support. Any further concerns would need to be addressed through your Extended Service Plan Provider. KitchenAidBrand