Customer Ratings & Reviews

Awesome fridge, no complaints, nothing flimsy about it, very rigid and worth the extra money. Quality wise it compares to 8-10k refrigerators.

It's a very nice fridge, except, the ice maker doesn't work and it is ridiculous that i have to purchase a separate ice maker.

Perfect. Picked it up and no issues whatsoever …..

Really nice unit so far. Hoping for many good years ahead.

I purchased a full suite of Kitchenaid Black Stainless about a year ago including this high end refrigerator and have had nothing but problems. The stove was an out of box failure and Best Buy wouldn’t replace so I waited a month or so for a factory service person to fix it. Then the ice maker on the refrigerator stopped working. That took another month. Then the refrigerator stopped getting cold and was averaging about 58 degrees due to a faulty fan. That took another 2 months for a 3rd party company to fix. Today I noticed some scratches and a dent in the side of the door from where he took it off to change the fan. Kitchenaid will not replace it and I have to take it up with Integrity Factory Service in Gainesville, GA now. Uggh. Spent almost $8000, nothing but issues. Multiple days off work. Replaced everything in the fridge twice now. Stay away from this product.

We love the refrigerator. We are a family with 5 kids and we go through a lot of ice more than what it can produce but it catches back up overnight.

Fabulous in every way. So happy with it! Quiet, clean and elegant.

Overall I like it. The only concern is I’m used to full size refrigerator instead of a counter depth. Other than that, it’s a nice mode.

Amazing fridge with lots of space and keeps everything fresh.

This was one of the most expensive appliances I Have ever purchased. We were so excited at all it was promised to be. However, we have literally been fraught with disappointment from this unit. First we had to have a door replaced because it did not line up. Then the control menu started peeling off, so we had to have that repaired. Then the ice maker broke and needed to be replaced. Most recently, the compressor has broken and we are in the process of getting it fixed. I read through the other reviews and noticed other customers having similar problems and issues with the quality of this refrigerator. My advice, do not buy it. And if you do, be sure to get an extended warranty.

This is the best refrigerator we have ever owned, very spacious and clean with easy access

Quiet, well designed interior, good eye appeal, solid construction

Pros: - Great Looking - No problems after owning a year - Very customizable layout - consistent cool throughout; no frozen spots Cons: - ice dispenser in door is hard to control. 50% of the time you are picking a cube or 2 off the floor - ice making can be a bit noisy

Beautiful inside and out! Love the soft close drawers. Coming from a side by side the freezer has taken some time to get accustomed to. Dispensed cocktail size ice, prefer a larger cube.

Very nice design and high quality. I would recomend it to a friend.

Love this refrigerator. It is surprising how much room you have for a counter depth.

I really wanted to love this fridge because it’s beautifully designed and the rest of my kitchen is KitchenAid products. It’s been 9 months with this fridge and I am having the same issues over and over again. Like many other reviewers noted - it doesn’t do it’s most important job - which is keeping your food cold! The first warning sign was that ice machine stopped working. Then I noticed that the food in the freezer melted. Then the temperature of the fridge was 20 degrees above what I had set to be. Had someone come in January to fix the issue - which took two visits and having to wait almost a month for parts. It’s May and I am having the same issue again. What good is a fridge if your food constantly goes bad? I’m so sad and at this point wish that I could get a completely new and different fridge. Do yourself a favor and do not purchase this fridge.

Great refrigerator inside is really nice love the wood

Refrigerator I have purchased this brand twice and both times after 1 year I have had problems. First About this refrigerator at a different place this time I bought it at Best Buy thinking if I had any issues they would come out and resolve it immediately or at least soon that wasn’t the case still having problems still trying to resolve since October 2021

Great fridge high end except temperature panel peels off easy had to have it fixed other than that agreat addition..hopefully that is all the issue. Would have givenit a higher star but because of the temperature panel peeling off could not do it..