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Customer Ratings & Reviews

Your price for this item is $3,899.99
The comparable value price is $4,499.99

Customer reviews

Rating 3.9 out of 5 stars with 1268 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers find value in the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator's design, overall performance, and capacity. Many appreciate its size, lighting, and various features. However, some customers have expressed concerns about the ice maker and the noise level of the refrigerator.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,268 reviews
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was pleasantly surprised as to the amount of room it has.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Expensive but very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the line fridge..love interior design and LED lighting

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Kitchen Aid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this refrigerator is great. I’m glad I chose the counter depth.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the black stainless steel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall love, only negative would be the limited space for taller items

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Step above!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with this refrigerator!! Beautiful inside and out. Great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Best Buy for the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old side by side KitchenAid refrig was 16 yrs old and still working, but wanted new one. New KitchenAid french refrig seems like another best buy - great technologies, working great, looks great! Completely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchenaid counter depth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this fridge elsewhere and waited 3 months without ever receiving it. We went to Best Buy and had our fridge within a week. The first one was damaged and they replaced it in less than a week. We really do like the fridge and it meets all our needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen Aid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with are Kitchen Aid. The layout within, is very functional for us.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful refrigerator! Love the interior lighting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful interior. Love the lighting and shelves. Happy it’s a counter depth and just right for me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best fridge we’ve owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is top of the line fridge. Best fridge we’ve owned!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Kitchen Aid Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought an open box refrigerator and we absolutely love it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst fridge we ever bought

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually I don’t leave a review but this time I had to, just because the price, we purchased this fridge thinking kitchenaid is the best of the best but we were wrong with this fridge, it has been the worst fridge we ever bought, it wasted our food by freezing it all the time, we went trough kitchen aid to repair it, they tried a few time but we are still having the same problem. I’m talking about a brand new fridge that cost over $4000, please don’t waist your money it’s not worth it. Thanks.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Eaglemoe, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    2024 Kitchen Appliance Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned KitchenAid appliances in the past and I highly recommend the brand.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Very nice fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as a replacement for the 10 year old Kitchenaid fridge that lost its compressor. Tried to match the remain stove/DW/& microwave. Certainly attractive and nicely detailed. So far, quite happy

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Beautiful fridge with issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautifully designed fridge, but has issues with the ice maker, which seems to be a common problem with recently made fridges

    I would recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello James, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Beautiful refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great like a built in refrigerator. Large inside too.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in Jan and went out in June. Had the repair guy from Kitchen Aid come out three times and replaced parts each time and still doesn't work. I am now waiting another part that is back ordered and suppose to be here in 7 to 10 days. I have a 6 month refrigerator that will be down a month by the time the parts come in. I love the color and wood inside but would purchase something else.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello ATX95, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the French doors, just wish the ice maker was larger

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beautiful Refrigerator; Poor Function

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful refrigerator, but is does not function well. We bought this solely based on the brand name and appearance but should have done our research as this gets many, many poor reviews. Within the first two days of owning it, we knew it needed to be returned. The refrigerator section functioned okay but did not properly cool enough and the layout is not user friendly. Multiple items thawed in the freezer again and again. Best Buy Total Tech's third party installers handled the installation and everything was done properly, the refrigerator itself is just not a good product. We returned it to Best Buy and got the Bosch 800 series which we love!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Choose a different brand

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money! Our refrigerator is now just 14 months old, and we just learned today that the compressor needs to be replaced. We've already replaced the ice maker after multiple service visits. Good thing we purchased the extended warranty but at this point, I'd rather they come pick up this junker and I'll buy another brand. If 2020 were a refrigerator, it would be this one!

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Arthur, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand