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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 1274 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers find value in the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator's design, overall performance, and capacity. Many appreciate its size, lighting, and various features. However, some customers have expressed concerns about the ice maker and the noise level of the refrigerator.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,274 reviews
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Kitchen Aid 23.8 Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and stylish product. It works well and is made in the USA.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thoughtful design- love this refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fresh food space in this fridge! The layout allows you to see everything at a glance and it is well lit. Although the ice maker on the door does not put out the high volume that my Jenn Air did, we have not run out with some heavy ice users in the house. Have read about problems with this model, after I ordered it, but hoping it is a keeper because the interior design is great.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Worth every penny.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this fridge scratch and dent. Couldn’t even tell where the damage was. Amazing fridge, we picked it because it was the one fridge that had solid door inserts, not just plastic inserts- tired of those breaking after a year on our last couple fridges. The only thing I would ding is the noise of the ice maker on occasion, but this is one solid fridge. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge was a major upgrade from the standard rental-grade fridge we had in our house. I love the easily adjustable shelves, the enclosed butter area, and the temperature variable drawer. The lighting inside really elevates the overall look.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Beautiful design with great features and space

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this refrigerator for two months now and am very happy with it. For a counter depth refrigerator it has plenty of space, and the freezer is more than adequate. The ice maker has proven more than adequate for our needs. Feels solidly built, but only time will tell how reliable it will be. If you are looking for a counter depth refrigerator, I highly recommend this KitchenAid.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very nice and different features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kitchen Aid has made a very nice refrigerator. The only problem I had was the quality of the refrigerator. The first refrigerator the installers plugged in turned on but after 24 hours the refrigerator did not get cold. So I returned that refrigerator. Best Buy was great with the return and had a new refrigerator out to me in 3 days. The new refrigerator works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful inside and out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this refrigerator as it replaced a Sears model whose warranty is worthless--2 1/2 weeks just to get an appointment and 3 weeks to fix so I was without a fridge :-((( American made, quiet and even the delivery men said it was beautiful inside as they hadn't seen this model. Has everything you could want but the ice cubes are a bit small. Best of all......does NOT show fingerprints ;-))))!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Good fridge

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge. It fits my space very perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    KitchenAid WOW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice features and quality, nothing but the best from Kitchenaid

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Beautiful, plenty of room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge has a ton of room. It is beautiful in our kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and beautiful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Refrigerator/Freezer. The layout of the compartments make organization easy with plenty of room for shelf items. They are easy to access and the items can be viewed without having to open each compartment. The exterior color and inside lighting are what I would expect to see in a high end home, however it looks awesome in my middle class setting. I am very pleased with our purchase decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Star Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5Star Refrigerator. Wood drawers, Nicest I’ve ever seen. Smooth pulls, easy close automatically

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Very sleek!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this refrigerator! So much room! Love the handles and wood like Interior

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    You only have 15 days to return even if defective!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BE AWARE - If this or any Kitchenaid product is defective you must notify within 15 days of purchase or it is not returnable to Best Buy or Kitchenaid, regardless of the problem. Our kitchen wasn't finished but we wanted to be ready when it was so the appliances were not installed for about 24 days after we received them. This refrigerator started leaking water and had thick ice under bottom drawer within days after installation. Called inside and was scheduled a service call date. In the mean time (fathers day weekend) the freezer and fridge stopped working thawing all the food and required using our basement unit to save what wwe could. The issue was a plug in the drain hose the factory left in. I wish I could say that solved all the issues. Long story short we are now working on service #4. I have pleaded with Kitchenaid to replace the unit, the product review team says NO they have the right to enforce the 1 yr warranty and continue to try and fix it. As the freezer just randomly thaws out (also all the ice melts in the door and floods the fridge). We have lost too much food already. I have tried to be understanding but my patience is worn out.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Gorgeous Refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The inside of this fridge is GORGEOUS! I love keeping my new fridge clean and super organized. It's such a beauty! So far it's been an absolute hit in my house. I get many compliments from guests. I have had this fridge installed for about a month and haven't had any issues. Also, it makes great ice! Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Kitchen showcase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlike other reviews; for 2 adults; the (small ) ice maker supplies enough ice and the cocktail cubes are just right. Plenty of storage space and looks beautiful. Only downside is we had to buy thermometers for fridge and for freezer to know the temperatures.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Kitchenaid Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is working great so far. Ice maker jammed but fixed it.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Fantastic Refridgerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the lights on the inside and the design. The adjustable shelves are very convenient too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Freezer drawers could be easier to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only concern is that the upper drawer in the freezer is a littlw tight. Otherwise a great refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Good and Bad, lol

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Lots of room. The only down side is that I have so much freezer space, I spent $400 at Costco!!

    I would recommend this to a friend