Customer Ratings & Reviews
- Model:
- OBX KDTE204KPS
- SKU:
- 6581323
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.6 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the product's quiet operation, effective cleaning performance, and the convenience of its third rack. Many also appreciate its capacity, ease of use, and design. However, some customers have reported concerns regarding the product's reliability, noting issues with long cycle times, installation, and control panel malfunctions.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Installation
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the tech did not install the bottom piece on the front of the dishwasher. He said he's be back at the end of the week to do it.He did not return. I called the store, was told someone would be right out., Another no show. Third call resulted in a appointment for this in November over a month since purchase.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, JosephM. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
- Pros mentioned:Noise level
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Very quiet when on. Installation team was great.
I would recommend this to a friend This Dishwasher Is A Joke!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Folks, do yourself a favor, and do not buy this dishwasher. Why? The answer is simple. It does not wash your dishes. Unless you thoroughly clean (not rinse) your dishes, there will be several that come out the very same way they went in. How I long for my ten year old Whirlpool model, that while unsightly, at least cleaned the dishes. I paid a lot of money for this piece of garbage, and now I'm stuck with it. Don't make the same mistake that I did. Also, don't fall for any responses we get from Kitchen Aid on these reviews. Do you really think they actually care? It's just "marketing" to fool you into thinking they actually care. Don't buy their BS. Better yet, don't buy their product.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey BBDW, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
THIS DISHWASHER IS HORRIBLE!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it! My 20 year old Whirlpool dishwasher cleaned better and the racks were designed better. The bottom rack sucks has big open area in middle for pans and way to low.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .We sincerely regret to learn of your concern and the negative experience you encountered. As a manufacturer, we produce a diverse range of models with various features and accessory designs to accommodate the varied requirements of our customers. We apologize if a specific operating characteristic or feature has proven unsatisfactory and for any resulting inconvenience. We greatly appreciate you providing this valuable feedback.
- Cons mentioned:Installation
Installed wrong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to come twice, wasn't installed correctly. Was loose on one side, rattled around.
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello NiceDishwasher! Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Doesn't live up to the description, not even close
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is a disappointment. It is supposed to be very quiet, but is not. Every time I open the door water leaks on the floor. I would return it after the 2 weeks I've had it if it was possible. I'm VERY disappointed.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, LisaE. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
- Pros mentioned:Noise level
Quiet Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple, easy to use, beautiful, and so quiet! No regrets!
I would recommend this to a friend - Cons mentioned:Reliability
LEMON
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OUT OF SERVICE 3 WEEKS SO FAR BECAUSE OF REPAIRS AND WAITING FOR REPAIRS. NOT HAPPY AT ALL. I HAVE GOT TO USE IT MAYBE, 3 WEEKS SINCE 1-14-22 INSTALL. I SMELL A LEMON.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey GRANDPA, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
- Pros mentioned:Ease of use
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dishwasher. Very smooth operation. East to use
I would recommend this to a friend - Pros mentioned:Third rack
Stainless dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fantastic! Love the top third rack for utensils
I would recommend this to a friend Displeased customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a Kitchen Aide dishwasher and we’re not pleased with as the dishes were not properly washed. We arranged to replace it and the new machine also did not wash dishes properly. We suspect we received an open box machine because we did not receive an instruction manuel and the inside of the machine was dirty. We are so displeased that I have written to the president of Best Buy
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Dishwasher and would like to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
- Pros mentioned:Noise level
Very satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good machine. Very quite. Way to get at controls.
I would recommend this to a friend - Pros mentioned:Noise level
Kitchen aid dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with our choice. Very quiet dishwasher.
I would recommend this to a friend Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this dishwasher well enough. I wish it was a little quiter
I would recommend this to a friend- Cons mentioned:Reliability
Lasted 10 days only
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 10 days only and stopped working. Tried to reset with no use. Bestbuy couldn't replace it since it was out of stock!!!
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, Jamil. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
not worth your money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this ZERO stars, I would. This was delivered to us TWICE and it was defective. I wouldn’t waste your time.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, Parzival. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Leaking from front vent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher has a ridiculous design flow in which the front vent leaks water every time we open the door. We now have to place a towel on the floor when opening the dishwasher. CS says is normal condensation and even sent a tech who confirmed that this was the way this dishwasher operates. I want to return it.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Don’t buy this
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad product zero reliability and no help from best buy even though warranty was purchased so I feel like I was robbed
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, FAmin. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
1 year shelf life, max
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it a 0 I would. I purchased this $1034 dishwasher plus a Best Buy repair service (2 years) in June 2022. It stopped working altogether in August of 2022. Since it comes with only a 1 year warranty, KitchenAid also apparently believes it's a piece of crap. Oh, and the 2 year repair plan? Apparently I needed to renew it annually for $180. So if I wanted a dishwasher to last, say 5 years, I'd need to spend $2000.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, AmyP. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Poor engineering causes leaks, do NOT buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look at the hole at the top of the control panel on the left, just above the cycle buttons. Water gathers in there during the wash and leaks out when you open it. How does a $950 dishwasher do this? This is awful engineering. I've had it for a week and returning to the store.
No, I would not recommend this to a friend