Customer Ratings & Reviews
- Model:
- KDTE204KPS
- SKU:
- 6423224
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.6 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the dishwasher's noise level, cleaning performance, and convenient third rack. Many appreciate its capacity, ease of use, and design. However, some customers have reported concerns about reliability, control panel issues, and installation problems. A few have also mentioned long cycle times.
This summary was generated by AI based on customer reviews.
Ok machine for now
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems good at a week old. Why ask for a review now!!! Wait a couple months and ask then
I would recommend this to a friend- Pros mentioned:Cleaning performance
Not recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one because it had the 3rd rack for silverware. Bad design. Silverware falls over and knives don't fit in designated spots and I have standard size silverware. Dishes fall over in 1st and 2nd racks also. It cleans well but I would never buy this one again.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, KSG7. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Good value Dosheasher.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far we really are enjoying our purchase. My wife does not like that the tins are not adjustable but we will learn to deal with that. The installation was smooth.
I would recommend this to a friendDishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and very prompt delivery! A very happy customer!
I would recommend this to a friendSatisfied customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll stand product. Thank you so much Best Buy team.
I would recommend this to a friend- Cons mentioned:Reliability
Blown circulation pump and motor less than 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after 22 months. We are a retired couple who ran this dishwasher about 2-3 times per week following all cleaning and regular maintenance guidelines. On-line blogs indicate others had the same problem we had. Cost of circulation motor and pump is $299, $109 for service call plus time for installation. $580 for repairs to a dishwasher that was purchased for $899. Do your homework on these models and read the blogs by owners before you purchase one of these units.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Lynda12, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased 12-20 and has been good so far.......
I would recommend this to a friendRecommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and looks good. Has a nice 3rd rack for long utensils too.
I would recommend this to a friendneeds improvement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The middle basket is defective for loading. The lower rack is low capacity and cant handle large dishes with center basket raised.
No, I would not recommend this to a friendKitchen Aid Major Appliance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding service, delivery and installation! Highly recommend!
I would recommend this to a friendLove It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dishwasher, it arrived when promised with no problems
I would recommend this to a friend- Cons mentioned:Control panel
control panel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our control panel went out too. So disappointing.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Dishwasher and would like to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
- Cons mentioned:Reliability
Don’t buy KitchenAide or Whirlpool
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Had for 6 months completely died. I’m on a 2nd month dealing with the Whirlpool. They absolutely don’t care, just keep quoting- Warranty and trying minor fixes. New part they are shipping will take 6 weeks, 2 more to schedule for installation and won’t guarantee it will work then. Washing by hand for 3-4 months. Imagine that.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, ChrisC. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Bad from Factory
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to document my experience with Kitchen Aid and my brand new dishwasher. Service Job Number: SWPR133B1416-1 Model: KDTM404KPS Serial: FA4703089 Problem Description: Not Starting or Operating - Dishwasher Since then I experienced the following: - 7 No shows/no calls from Service Provider - Can't reach service provider - Provider finally replaced all electronics with no change - Seals are not installed back properly - 2 referrals to escalation team with a promise of a call within 3 days. - Never a call - After 5 weeks, I replaced the unit and was told - No refunds I feel that I gave Kitchen Aid every chance to fix the machine, but I lost all confidence in the product and their service. Entirely disappointed, Brett
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, Brett. We apologize for the concerns that you are experiencing with your APPLIANCE, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
NIGHTMARE!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever!!! Purchased the dishwasher in November 2020 and didn't work. Kitchenaid sent out the repair man a few days later and said they needed to order the parts. I should have returned to Best Buy at that time but decided to keep it and even purchased the extended warranty. Well the parts take 2 months to come in and when it does the repair company tells me the parts are damaged and need to reorder. Now it going on 4 months and still no parts. I've always purchased Kitchenaid but think I will switch to Bosch since their service has been going downhill.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello NIghtmare, thank you for your review. We sincerely apologize for the concerns with your appliance. To easily schedule service online with one of our Local Certified Technicians, please visit the following link.https://bit.ly/31WPKQu
- Cons mentioned:Reliability
NEVER BUY APPLIANCES FROM BEST BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is terrible! and BESTBUY doesn't care at all about anything other than making a sale. This broke under 7 months of below average use. Bestbuy just took my money from many appliances and dumped me onto the manufacturer what a JOKE!
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Don't buy a Kitchen Aid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst DW purchase ever - purchased several years ago. Dishes do not get clean despite cleaning filter weekly, cleaning all parts, and trying various rinsing and not rinsing beforehand strategies. Have had it serviced several times for various reasons. Finally discovered it is slowly dripping water underneath and had ruined our floors. KitchenAid service is terrible and constantly trying to sell upgraded warranty for their terrible products. Will not be buying Kitchen Aid this time. Don't recommend at all.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello coloradoshopper, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
- Cons mentioned:Dishwasher
Junk kitchen aid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dishwasher ever. Do not buy. Broke a month later. Kitchen aid's customer service was awful on top of that.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, LeeS. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Defaulty wash motor - Less than 4 weeks old
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this unit. Delivered on 3/21/24. Installed and tried to use 5 times with only 1 successful wash cycle. Best Buy says to call KitchenAid. KitchenAid says the 'warranty' will only replace the defaulty wash motor at this time unless the appliance tech tells KitchenAid that it should be replaced. Brand NEW appliance less than 4 weeks old and DOES NOT WORK. Very disappointing. It's the F7E1/F7E2 error code.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your APPLIANCE, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Delivery service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unsure about the dishwasher itself. However best buys delivery service texted me saying one day, and then i get a call the day before saying the technician is on his way. During the follow up customer service call the CS person immediately denied my claim. I don't recommend best buys unreliable delivery service, therefore order from someone else
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.