Customer Ratings & Reviews
- Model:
- KDFM404KPS
- SKU:
- 6398190
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Front Control Built-In Dishwasher for its minimal noise level and excellent cleaning performance. Many users also love the convenience of the third rack and the large capacity it offers. However, some customers have noted concerns about the cycle time, reliability, utensil holder, control panel, and price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Control panel
Fatal blinking clean light problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beware the missing bad reviews, the same exact model KDFM404KPS was sold to us in 1/21, but at that time it was sold as 38 dab instead of the current 44 dba so maybe they feel they don’t have to share the bad reviews about that dreaded blinking Clean light that renders the machine useless without a new control panel. Ours started 2 days after the 1 year warranty expired. Kitchenaid should be ashamed of themselves because many owners have experienced this same problem! Unfortunately ours didn’t happen until 2 days after warranty!!! Apparently it’s because the circuit board was not soldered correctly in the manufacturing process. Repair experts consider it a design flaw! Same on Kitchenaid and Best Buy for listing the same model as a different dba so the bad reviews don’t show up for current buyers of this poorly designed machine!
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey DisappointedKitchenaid, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Quietly Efficient.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's cost seemed too high but that's to be expected this day and time. Fortunately it's proving to be worth it.
I would recommend this to a friendKitchenaid kdtm604kps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got 6/27/2020. Loved it BUT now being told it has a washer pump motor out …500 repair and to pitch it because the motherboard possibly got water in it . Single user of dishwasher and keep exceptionally clean . This is crazy . No warranty stated for either item .
No, I would not recommend this to a friendKitchenaid not reliable lik i would hope
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We put a lot of work into reviewing the best dishwasher so we wouldnt have repair issues. Havent had it 1 1/2 yrs and have put $368 in it and still not working. Doesnt drain even tho drain works randomly. Now they want me to pay to replace water fill or something
No, I would not recommend this to a friendMark Brooks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sales dept was fantastic. Installation not so much. Could not install dishwasher do to electrical issue. That of course is not Best Buy issue. However installer removed dishwasher and did not properly hook up plumbing causing a leak while waiting for electrician. Had to call plumber (and of course pay for) as a result. Very disappointing and unnecessarily expensive. Having purchased from you over the years this causes me pause.
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello mark, Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend purchasing this dishwasher. We have had it less than 2 years and there has already been a recall on the heating element and currently the sump+motor failed. The replacement is on back order with no ETA. The Kitchenaid/Whirlpool customer service is not helpful.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, AnnaZ. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Brand new....defective out-of-box. Poor quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dishwasher was delivered this week. The Best Buy team was great. My contractors came over to install the next day. When they ran it through the test cycle, it would NOT DRAIN. Bad water pump. They checked to make sure everything was installed perfectly which it was. I called KitchenAid to see if they had any other info for my contractors who had backtracked and done problem determination. On hold for 40 minutes with KitchenAid customer service. Gave up and told my contractors to leave. I went online and scheduled a service call for after Thanksgiving. Quality control failed, KitchenAid. So disappointed. No more KitchenAid products for me. What a negative experience.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.