Customer Ratings & Reviews
- Model:
- KDTM404KBS
- SKU:
- 6398196
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.6 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the quietness, cleaning performance, and third rack of the 24" Top Control Built-In Tub Dishwasher. Many appreciate its capacity and ease of use, as well as its design and spaciousness. However, some customers have expressed concerns regarding its reliability and long cycle time. A few customers have also mentioned issues with installation, price, and the heating element.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Installation
Havent used it yet.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have it, but haven't had it installed as i needed plumbing done. I called our representative on 1/26 to let him know we are ready, and I haven't heard back from him as of today 1/31.
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Very quiet, hardly know it’s running!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dishwasher, still figuring out the utility of the 3rd rack.
I would recommend this to a friendKitchen Aid dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is excellent. The installer was exceptional
I would recommend this to a friendGreat dishwasher
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. After mud research happy with this purchase.
I would recommend this to a friendGreat dishwasher as advertised
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher Great installation No surprises Excellent value
I would recommend this to a friend- Pros mentioned:Noise level
Kitchenaide
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The upper rack allows more dishes. Quiet when cleaning. However we have heavy plates that have to be arranged on the bottom rack that takes time to place.
I would recommend this to a friend Kitchenaid dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s working fine. Like that it has rinse only cycle
I would recommend this to a friendNice to look at.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality and will most likely buy again if needed.
I would recommend this to a friendQuite isn’t everything
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good and quite. Now the bad points, third level rack can barely be pulled out, it is so difficult to operate it seems broken. Clearances for two primary lower racks seems comprised do to the existence of the seldom useful third upper rack!
I would recommend this to a friendKitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would recommend to anyone. Would buy again.
I would recommend this to a friend- Cons mentioned:Heating element
Don't buy. Looks great, bad quality.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heating element stopped working after 19 months. Warranty is only for 12 months. Unacceptable for an appliance that cost $1.4K. My cheap Frigidare lasted 7 years without issues and was 1/3rd cheaper. What a waste of money.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look and work great ,,,, highly recommended.................
I would recommend this to a friendIt’s kitchenaid, enough said.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Kitchenaid is always great quality.
I would recommend this to a friendGreat service.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service, everything, etc, etc. Love the dishwasher.
I would recommend this to a friendVery quite was a good buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product good value and very efficient very happy
I would recommend this to a friend- Pros mentioned:Third rack
Main rack too low so that can have 3rd rack.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Room for third rack is gained by placing main lowest level closer to the floor. So you have to bend down farther to load. Would rather have two racks at more comfortable level.
No, I would not recommend this to a friend Looks great but top rack does open smoothly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher looks great but the top third row rack gets stuck and have to pull harder at an angle to open it ! Called kitchen aid support person and he admitted that it is not smooth and asked to open harder !!! When we went back, the rack was actually stuck at the display model as well ( we did not try out the first time as it was locked down to COVID and since it was a branded expensive model, we thought it should work as expected) Not happy with the ownership even though had a great experience buying it from pacific sales store !
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Subha, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you
Best Buy is Unrealistic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy seems to think I can review product 1) before it has been delivered, and 2) before I have a chance to use it. Wouldn’t you rather hear from someone who has used the product? Ok , let me guess at how it will work. And isn’t it interesting that the review is not accepted if I give a one star
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Leaky door, multiple warranty calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than two weeks after this dishwasher was installed, the door started leaking. Two warranty calls and it’s still not resolved. I would not recommend.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Mongoosee3, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
- Pros mentioned:Cleaning performance
purchaser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher. Some reviews complain about the drying feature not working. It works great on the pro wash setting.
I would recommend this to a friend