Customer Ratings & Reviews
- Model:
- KDTM404KBS
- SKU:
- 6398196
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.6 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the quietness, cleaning performance, and third rack of the 24" Top Control Built-In Tub Dishwasher. Many appreciate its capacity and ease of use, as well as its design and spaciousness. However, some customers have expressed concerns regarding its reliability and long cycle time. A few customers have also mentioned issues with installation, price, and the heating element.
This summary was generated by AI based on customer reviews.
Best Buy sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing part, broken parts plus dents in it. Won't replace it, only wants to give us 250.00 of a 1300.00 messed up item. Got annoyed told them come get the thing to give me full refund or i won't pay the card anyways, first wanted me to bring it back 1hr and a half from me. After an hour of bs they agreed to full refund and come get it. Home Depot here I come
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
Worst Coatomer sipport
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance is leaking and then went into the store placed order and paid for Bosch but this never showed up . Eventually they cancelled my order without my consent. Worst costomer support ever
No, I would not recommend this to a frienddoes not dry the dishes more than 50%
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit cleans but leaves huge water drops behind and so we must dry everything with a towel before putting them away.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello mainwaring, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
- Pros mentioned:Noise level
Junky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt clean dishes very well, was quiet, racks cheap and stupid.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Power, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Great Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, efficient and works great. What more can you ask for?
I would recommend this to a friendWon’t clean dishes- not even 1 month old
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible purchase. Not even 1 month old and none of the racks are clean! Something is wrong with machine. Have to waste my time and have a tech come out. Sooooo disappointing!!!!!!
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.
Kitchen Aid dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy Service was excellent. We have had Kitchen Aid appliances for many years but the engineering of our new dishwasher is horrendous. Having had dishwasher of many brands my wife and I are struggling to figure out to load it. Something is really backwards about the configuration of the 3 rack system.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Mike! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.
Cannot install a dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy’s sent over an installer after waiting almost 2 weeks and when he left I tried to open the door and it would not go all the way down, and all the dishes were wet after buying this. I told Best Buy’s to come and take the dishwasher out and after 6 phone calls they still did nothing remove the charge from my charge.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Fassa, Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Break down after 10 months. Repair can take months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This KitchenAid dishwasher completely break down after 10 months of purchase. The technician came and found that the pump, the control panel, and the heater need to be replaced. The repair can take months and therefore we have to hand wash dishes every day for months. I cannot believe this high-end KitchenAid has so poor quality.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
President
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had our dishwasher delivered on Saturday January 9th. After 20 minutes we opened the door and a PLASTIC latch broke that seals the door. Best buy is replacing the machine but my question is "how can the use a PLASTIC latch for a $1000 dish machine "? Will it happen Again ????
No, I would not recommend this to a friendTerrible experience. Machine doesn’t work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine leaks and getting it replaced is a nightmare. The delivery people failed to arrive at the scheduled time and even expected me to accept an evening delivery in a condo which doesn’t allow after 5 deliveries. If I could give this negative stars I would do so.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Terrible, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher sat in our new home for about 2 months while we finished building. Hooked up and it’s leaking (from 2 spots) and won’t cycle thru any of the washes. I love KA dishwashers but this has been a total nightmare, of course it’s too late to return so I guess I’m stuck with a $1200 piece of junk.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Ashley, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Dishwasher ordeal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience I have ever experienced. Took forever to get a new dishwasher
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Dishwasher ok but install was not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hey third-party vendor will install the dishwasher and they do not care how they put it in. They did not level the dishwasher and actually when they forcibly shove the dishwasher into its location they broke off a wire and then trying to get someone out to fix that took forever
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
broken drying mechanism
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the unit did not dry so I had to have another one installed
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey OroValleyBestBuy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not quiet, very disappointed. Would not recommend this item
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Nothappy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Broken Already KitchenAid Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this KitchenAid on August 13th and it broke down on September 29th. Service person just left, a major part needs to be replaced so I still don't have a dishwasher. Return period just ran out. I definitely Would Not Recommend.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked one time than a code came up and doesn’t work.Waiting on technician.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, Coastrunner. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Cleaned for 2 months then quit for the holidays
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review is based upon the dishwasher failing after less than 2 months of use. Sept 25 to Nov 24. The user manual states that 8 flashes followed by 4 flashes of the LED indicates that the dishwasher overfills. I should turn off the water and call Service. This is 2 days before Thanksgiving.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello None, thank you for your review. We sincerely apologize for the concerns with your appliance. To easily schedule service online with one of our Local Certified Technicians, please visit the following link.https://bit.ly/31WPKQu
Open Box SCAM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit itself seems fine - but don’t ever use the Best Buy “open box” program - it’s a scam - I bought “excellent condition “ and it has a bunch of dings in the front and cdne without critical parts - was on the phone for an hour and they will do nothing about it
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.